Help

Welcome to our help section! On this page, you will find articles on the functions offered on the secure MyGuichet.lu platform, in the MyGuichet.lu mobile application and on the Guichet.lu information portal.

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Didn’t find what you were looking for?

Our Helpdesk is available to answer any questions you may have about MyGuichet.lu and the Luxembourg electronic identity card (eID). You can reach them by telephone or via the contact form.

If you would like to visit our offices in Luxembourg City, you can also make an appointment online in advance.

Contact form Appointment booking

Guichet.lu Helpdesk

Address:
11, Rue Notre-Dame L-2240 Luxembourg
Phone:
(+352) 247 82 000
working days from 8:00 to 18:00
Closed ⋅ Opens Monday at 8.00
Sunday:
Closed
Monday:
8.00 to 17.00
Tuesday:
8.00 to 17.00
Wednesday:
8.00 to 17.00
Thursday:
8.00 to 17.00
Friday:
8.00 to 17.00
Saturday:
Closed

If you have any questions about LuxTrust products (e.g. how to order or activate them), you can consult the help section on the official LuxTrust website.

If you cannot find the answer to your question, you can also contact LuxTrust support directly by telephone, e-mail or via the contact form.

Contact form Support

LuxTrust S.A.

Address:
13-15, Parc d’activités (IVY Building) L-8308 Capellen
Phone:
(+352) 24 550 550
Monday to Friday from 8:00 to 18:00
Closed ⋅ Opens Monday at 9.00
Sunday:
Closed
Monday:
9.00 to 18.00
Tuesday:
9.00 to 18.00
Wednesday:
9.00 to 18.00
Thursday:
9.00 to 18.00
Friday:
9.00 to 18.00
Saturday:
Closed

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