Help

Welcome to our help section! On this page, you will find articles on the functions offered on the secure MyGuichet.lu platform, in the MyGuichet.lu mobile application and on the Guichet.lu information portal.

Frequently asked questions

News

Tutorials

In addition to information pages, we offer training guides with screenshots that will help you familiarise yourself step by step with the key features of MyGuichet.lu and make it easier for you to complete your procedures online.

Authentication methods available for MyGuichet.lu

LuxTrust

GouvID
GouvID – The app for identifying yourself to online public services

on the website of the Government IT Centre (CTIE)

eIDAS
Authenticating with an eIDAS device

Didn’t find what you were looking for?

Our Helpdesk is available to answer any questions you may have about MyGuichet.lu and the Luxembourg electronic identity card (eID). You can reach them by telephone or via the contact form.

If you would like to visit our offices in Luxembourg City, you can also make an appointment online in advance.

Contact form Appointment booking

Guichet.lu Helpdesk

Address:
11, Rue Notre-Dame L-2240 Luxembourg
Phone:
(+352) 247 82 000
working days from 8:00 to 18:00
Open Closes at 17.00
Thursday:
8.00 to 17.00
Friday:
8.00 to 17.00
Saturday:
Closed
Sunday:
Closed
Monday:
8.00 to 17.00
Tuesday:
8.00 to 17.00
Wednesday:
8.00 to 17.00

If you have any questions about LuxTrust products (e.g. how to order or activate them), you can consult the help section on the official LuxTrust website.

If you cannot find the answer to your question, you can also contact LuxTrust support directly by telephone, e-mail or via the contact form.

Contact form Support

LuxTrust S.A.

Address:
13-15, Parc d’activités (IVY Building) L-8308 Capellen
Phone:
(+352) 24 550 550
Monday to Friday from 8:00 to 18:00
Email address:
questions@luxtrust.lu
Open Closes at 18.00
Thursday:
9.00 to 18.00
Friday:
9.00 to 18.00
Saturday:
Closed
Sunday:
Closed
Monday:
9.00 to 18.00
Tuesday:
9.00 to 18.00
Wednesday:
9.00 to 18.00

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