Consulting your personal data from authentic sources
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MyGuichet.lu allows you to consult data from what are known as 'authentic sources'. This refers to any personal data (which may be private or professional in nature) held by state and communal administrations and public bodies in Luxembourg. You can:
- view, check and, if necessary, have the data amended if you notice an error;
- use it to:
- pre-fill forms to facilitate data entry;
- generate authentic administrative documents (e.g., a certificate of residence or a certificate of affiliation) for your own use;
- activate the eDelivery function of various bodies in order to receive certain letters and administrative documents in electronic form in your personal eSpace.
Prerequisites
The Luxembourg government's electronic platforms are protected by a strong authentication mechanism. Certain online services on MyGuichet.lu, including all personal data from authentic sources, are therefore also only accessible with strong authentication. To view them:
- you must first register on MyGuichet.lu with an authentication device; and
- then create a personal eSpace.
Please consult the help article on this subject for further information:
Services catalogue
In your personal eSpace, you will find a services catalogue listing all the online services offered by MyGuichet.lu, including personal data from authentic sources. To access the services catalogue from the home page, you can choose to click on:
- 'Services' in the header;
- 'Services catalogue' or 'Go to services' in the Quick access section.
In the adaptive view on a mobile device (smartphone or tablet), the navigation bar below the header is not displayed. Instead, tap the side menu (≡) to display all options.
Searching for data in the services catalogue
In the services catalogue, you can search for online services by keyword, theme or body.
- Search by keyword
- Search by theme or body
The keyword search is an exact search. This means that the search engine only finds what you have entered, without variations or interpretations. So, if you enter, for example, 'Family support allowance', the search engine will not find any results, because the data is recorded under 'Family benefits' in the services catalogue.
If you start the search without entering anything (i.e. if you click on the magnifying glass without entering anything in the search bar), you will access the entire service catalogue, without filtering by theme or body, as was the case in the previous version of MyGuichet.lu. If you then enter your keyword in the search bar, the results will be filtered directly according to your entry. This allows you to immediately see all the results that match your search and anticipate any input errors (typos, incorrect titles, etc.).
If you do not know the exact title of an online service, you can also search by theme or body.
The themes correspond to those presented on the Guichet.lu information portal. If you search for a specific body, online services are always listed under the main contact body responsible for processing the file.
In the list of results, you can tick the 'Consultation' service type in the filter options so that only personal data from authentic sources is displayed. However, if you do not know whether the online service you are looking for is listed as a procedure or data in the services catalogue, it is recommended that you do not activate this filter option and search the entire range of services.
As an alternative to the services catalogue, you can also find direct links to online services available on MyGuichet.lu. These are available in the explanatory information pages on the Guichet.lu information portal under 'Online services and forms'.
Favourites
To save you from always having to search the catalogue for frequently used services, you can mark individual online services (i.e. procedures and data) as well as themes or bodies and include them in a favourites list.
To mark an online service as a favourite in your personal eSpace, move your mouse over the corresponding field in the desktop view and click on the star symbol. In the mobile app, you must click on the 3 dots and then on 'Add to favourites'.
You will find all the services, themes and bodies that you have marked as favourites in the 'My favourites' section. All favourites are listed in ascending order according to their date of addition by default, but you can rearrange them according to your needs at any time.
