Accessibility Accessibility statement

The body making the statement "Guichet.lu" is committed to making its website accessible, in accordance with the law of 28 May 2019 on the accessibility of websites and mobile applications of public sector bodies. This accessibility statement applies to: https://guichet.public.lu/

What is digital accessibility?

Everyone should be able to easily use and consult the information on a website or an app, in particular people with disabilities and/or using assistive software or specialised equipment (blind, partially sighted or otherwise disabled people).

Compliance status

This website is partially compliant with the European Standard EN 301 549 and the General Framework for Improving Web-Accessibility (RGAA) version 4.1.2 , due to the reasons listed below.

Non-accessible content

The content listed below is non-accessible for the following reason(s):

Non-compliance

Please refer to the French version for this section.

Disproportionate burden

  • The office documents (pdf) available on the site may not comply with EN 301 549 V2.1.2. However, we will make every effort to ensure compliance of new documents published since 23 September 2018 and, if necessary, contact us so that we can provide you with this information.
  • Especially older editorial content may contain non-conformities:
    • lists and badly formatted headings;
    • non-relevant link titles and image alternatives, unidentified language switchers;
    • empty paragraph tags have been inserted to improve readability.
    Nevertheless, this should not prevent access to the information. Retrieving and checking all the pages of the website would represent a workload disproportionate to the expected gain. Particular attention will be paid to this when creating new editorial content;
  • Some interface components have shortcomings when it comes to handling by assistive technologies:
    • on mobile phones, the button to open the menu and the filters;
    • when doing a search, the use of filters;
    • in the information pages, the access to other language versions of the forms;

Content not within the scope of the law of 28 May 2019

  • Downloaded documents provided by third party administrations are not under our control;
  • All videos published before 23 September 2020 on the website;
  • All interactive maps are exempt, provided that the essential information is provided in an accessible digital form. We will make every effort to ensure they are identifiable and do not cause any problems.

Preparation of this accessibility statement

This statement was prepared on 22 November 2023. The declarations contained in this statement are accurate and based on an actual evaluation of this website compliance with the requirements defined in RGAA 4.1.2 , such as a self-assessment done by "Guichet.lu".

Control procedure

Websites created under the Renow standardisation reference system are developed within a generic and centralised framework and architecture in accordance with project management processes and the Renow checklist. To guarantee neutrality, we regularly call on accessibility experts to check the compliance of sites or new features.

Each site is evaluated at several stages:

  1. During the design of the content structure.
  2. During the creation of graphic and functional models.
  3. Immediately prior to going live.

Once the site is online, checks are carried out as follows:

  • the editors check access to all new content before it is published.
  • each new functionality of the site is evaluated before it is published.

During evaluations, the site is tested with the most common screen readers, tablets, mobile phones and PCs. They are also tested with different web browsers (compatibility up to 2 versions below the current version).

Contributor competencies

The work procedures include the application of internet guidelines at the various stages of the site's development (writing, management, development).

Our employees have the knowledge and skills required to correctly apply the Internet guidelines.

Feedback and contact information

  • in writing in a document or email;
  • orally in an interview or by phone.

Enforcement procedure

Should the reply be unsatisfactory, you also have the possibility of informing the Information and Press Service, the body responsible for supervising accessibility, via its online complaint form or the Ombudsperson, the mediator of the Grand Duchy of Luxembourg.


This statement is based on the model set out in the Implementing Decision (EU) 2018/1523. This model is owned by the European Union and licensed under a Creative Commons Attribution 4.0 International license.

Related accessibility statements

MyGuichet.lu mobile application MyGuichet.lu (FR)

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