The body making the statement "Government IT Centre (CTIE)" is committed to making its website accessible, in accordance with the law of 28 May 2019 on the accessibility of websites and mobile applications of public sector bodies. This accessibility statement applies to: https://guichet.public.lu/

What is digital accessibility?

Everyone should be able to easily use and consult the information on a website or an app, in particular people with disabilities and/or using assistive software or specialised equipment (blind, partially sighted or otherwise disabled people).

Compliance status

This website is partially compliant with the European Standard EN 301 549 and the General Framework for Improving Web-Accessibility (RGAA) version 4.1.2 , due to the reasons listed below.

Non-accessible content

The content listed below is non-accessible for the following reason(s):

Non-compliance

Please refer to the French version for this section.

Disproportionate burden

• Not all documents available on the site comply with standard EN 301 549 V3.2.1; the volume of documents to be processed to achieve compliance is very large and requires too many resources. However, we undertake to provide an accessible version of content on request on a case-by-case basis (please refer to the 'Feedback and contact information' section)
• Editorial content, particularly older content (unchanged after 23 September 2023), may be non-compliant:
  • Poorly formatted lists and headings;
  • Non-relevant link titles and image alternatives;
  • Language changes are not programmatically identified;
  • Empty paragraph tags have been inserted to improve readability.
  The volume of pages to be checked and content to be reworked represents an excessive workload. With respect to these pages, we have ascertained that, although this content has structural weaknesses, the non-conformities affecting it do not block access to the information. Should any content nevertheless prove not to be accessible, we undertake to provide an accessible version on request (please refer to the 'Feedback and contact information' section). Particular attention will be paid to the copywriting of future editorial content.
• Some videos published after 23 September 2020 do not have accurate text transcripts. We will endeavour to provide the information conveyed in the video in the surrounding text

Content not within the scope of the law of 28 May 2019

• Downloadable documents provided by third-party administrations are not under our control.
• All videos published on the website prior to 23 September 2020.
• Interactive map modules are exempt as long as the page contains an alternative way of retrieving the information provided by the map (e.g. the address is spelled out in full). We endeavour to keep them identifiable and to ensure that they do not constitute a keyboard trap.

Accessibility features

Easy-to-read content

Redirects to an alternative version of pages whose content has been written in very clear and simple language. Accessible via:

• The 'Easy-to-read' link in the site header.
• The 'View our pages in easy-to-read language' link on the home page, at the start of the main content area.

Accessibility settings

A dialogue box provides multiple accessibility options to improve site navigation. These options can be accessed via the 'Settings' icon in the site header (in the zoomed-in and/or small-screen versions, this option is placed graphically at the bottom of the screen).
Below is a summary of the different functions available.

• Contrast
  Activating one of the options changes the site's colours to improve the contrast level. The three options are:
  • 'Default': Contrast level suggested by the site's initial design.
  • 'Reinforce': Modifies all the site colours to display a greyscale version of the site.
  • 'Reverse': Changes all the colours on the site to provide maximum contrast.
• Line spacing
  Activating this option increases the line spacing of all texts significantly to improve legibility.
• Images
  Activating this option hides the images on the site. Replaces images that carry information with a text alternative.
• Text size
  Activating one of the options increases or decreases the size of the text throughout the site to improve legibility.

Preparation of this accessibility statement

This statement was prepared on 31 January 2024. The declarations contained in this statement are accurate and based on an actual evaluation of this website compliance with the requirements defined in RGAA 4.1.2 , such as an assessment carried out by a third-party: Idéance.

Control procedure

Websites created under the Renow standardisation reference system are developed within a generic and centralised framework and architecture in accordance with project management processes and the Renow checklist. To guarantee neutrality, we regularly call on accessibility experts to check the compliance of sites or new features.

Each site is evaluated at several stages:

1. During the design of the content structure.
2. During the creation of graphic and functional models.
3. Immediately prior to going live.

Once the site is online, checks are carried out as follows:

• the editors check access to all new content before it is published.
• each new functionality of the site is evaluated before it is published.

During evaluations, the site is tested with the most common screen readers, tablets, mobile phones and PCs. They are also tested with different web browsers (compatibility up to 2 versions below the current version).

Contributor competencies

The work procedures include the application of internet guidelines at the various stages of the site's development (writing, management, development).

Our employees have the knowledge and skills required to correctly apply the Internet guidelines.

Feedback and contact information

If you notice a lack of accessibility, send us an email to accessibilite@guichet.public.lu: describe your problem and specify the page on which it occured. We commit to replying to you within 1 month. Within reasonable limits, the correction of the accessibility issue will preferably be carried out online such as to remedy the problem in a sustainable way. Should this not be possible, the information you requested can be made available to you in an accessible format of your choice:

• in writing in a document or email;
• orally in an interview or by phone.

Enforcement procedure

Should the reply be unsatisfactory, you also have the possibility of informing the Information and Press Service, the body responsible for supervising accessibility, via its online complaint form or the Ombudsperson, the mediator of the Grand Duchy of Luxembourg.

This statement is based on the model set out in the Implementing Decision (EU) 2018/1523. This model is owned by the European Union and licensed under a Creative Commons Attribution 4.0 International license.