• Notre prestataire de services LuxTrust annonce une maintenance le samedi 19 avril de 22h00 à 23h59. Pendant cette période il ne sera pas possible de se connecter aux services publics comme MyGuichet.lu ou eCDF ni de signer électroniquement à l’aide d’un produit LuxTrust. Une connexion et signature avec GouvID reste cependant possible. Par ailleurs, l’utilisation de l’app MyGuichet.lu pour des démarches sans signature reste fonctionnelle, à condition que l’app est couplée avec l’espace personnel de l’utilisateur. 
  • Unser Dienstleister LuxTrust kündigt für Samstag, den 19. April, von 22:00 bis 23:59 Uhr Wartungsarbeiten an. Während dieses Zeitraums ist es nicht möglich, sich bei öffentlichen Diensten wie MyGuichet.lu oder eCDF einzuloggen oder mit einem LuxTrust-Produkt elektronisch zu unterschreiben. Das Einloggen und Unterschreiben mit GouvID bleiben jedoch möglich. Zudem ist die Nutzung der App MyGuichet.lu für Vorgänge ohne Unterschrift weiterhin gewährleistet, sofern die App mit dem persönlichen Bereich des Nutzers gekoppelt ist.
  • Our service provider LuxTrust has announced maintenance work on Saturday 19 April from 22.00 to 23.59. During this period, it will not be possible to log in to public services such as MyGuichet.lu or eCDF, or to sign electronically using a LuxTrust product. However, it is still possible to log in and sign with GouvID. Furthermore, the MyGuichet.lu mobile app can still be used for procedures that do not require a signature, provided that the app is linked to the user's private eSpace.

Starting a new procedure in your private eSpace using the mobile application

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Do you want to start a new procedure in your private eSpace using the MyGuichet.lu mobile application?

Please note: in order to start a new procedure in your private eSpace using the MyGuichet.lu mobile app, you must:

  • have a private eSpace; and
  • link your private eSpace with the mobile app.

You do not yet have a private eSpace on MyGuichet.lu? Consult our tutorial which guides you step by step in the creation of your private eSpace. Please note that it is not possible to create a private eSpace with the mobile app.

Related content

Please note that the application does not include all the procedures that are available in the desktop version. You can consult the complete catalogue of procedures with authentication by connecting to MyGuichet.lu using a browser on your computer.

  1. Open the app.
  2. Unlock the app using the password you entered when you linked your account, or one of the biometric authentication features (facial recognition or fingerprint scanning) available on your smartphone or tablet.
  3. Select your private eSpace, if you have more than one eSpace.
  4. Tap 'My procedures'.
  5. Tap on the blue 'New procedure' button.
  6. Find the required procedure in the list and tap 'Create'.
  7. Fill in the compulsory fields.
  8. Confirm your input.
  9. If applicable, add the requested supporting documents.
  10. Tap 'Send'.

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