Tour operator and provider of linked travel arrangements

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In order to operate as a tour operator and linked travel arrangements provider, the business manager must have a business permit.

Who is concerned?

Companies whose activity consists in the organisation of package travel or linked travel arrangements.

Prerequisites

Compliance with the conditions for access to the profession is verified by the General Directorate for Small and Medium-Sized Enterprises at the time the application for a business permit is submitted.

Natural persons who wish to carry out the activity in their own name, in the context of a sole proprietorship, must meet the legal conditions of professional integrity.

Companies carrying out the activity must appoint at least one natural person, the business manager, who must:

  • meet the legal requirements in terms professional integrity;
  • effectively manage the day-to-day business on a permanent basis;
  • have a genuine link with the company (be the owner or authorised representative registered in the Trade and Companies Register); and
  • have paid all social security contributions and taxes, either in their own name or through the company they manage or have managed.

Business permit

The business permit is issued to the company (either to the manager operating in their own name, or to the company they run) if the manager meets the legal conditions of professional integrity.

The information page 'Applying for a business permit' contains all the information relating to this procedure.

Place of business

The company or sole proprietorship must have a fixed place of business in Luxembourg (no 'letter-box' companies).

Insolvency and repatriation insurance

Package travel organisers must provide:

  • a guarantee for the reimbursement of all payments made by travellers or on their behalf, if the services concerned are not provided due to the organiser's insolvency;
  • a guarantee for the repatriation of travellers, if the package travel contract includes passenger transport that may not be provided due to the organiser's insolvency.

Professionals offering linked travel arrangements must provide:

  • a guarantee for the reimbursement of all payments received from travellers insofar as the travel service which is part of a linked travel arrangement is not carried out due to their insolvency;
  • a guarantee for the repatriation of travellers, if they are responsible for the transport of passengers.

Package travel organisers and linked travel arrangements providers must prove the existence of these guarantees to the Ministry of the Economy by means of a certificate drawn up by the guarantor. This certificate indicates the details of the guarantor and the extent of the guarantee.

The managing director of the company must ensure that it can provide the above insolvency and repatriation guarantees at all times.

How to proceed

Registrations/affiliations depending on the legal form of the company

After obtaining a business permit, the manager of a sole proprietorship must:

After obtaining a business permit, the manager of a:

  • partnership (SCS, SENC);
  • capital company (SA, SARL, SCA, SE);
  • simplified limited liability company (SARL-S);

must:

Please note: the manager of a simplified limited liability company must also file the draft articles of association of the company with the Trade and Companies Register. There is, however, no need to incorporate the company in the presence of a notary. A private deed will suffice.

Obligations of all professionals

Each professional must comply with the following for as long as they carry out their activity:

  • all requirements with respect to obtaining a business permit; and
  • all laws and regulations with respect to business management.

Sanctions

Professionals without a business permit run the risk of criminal sanctions (imprisonment and fines) and the temporary closure of the establishment.

Online services and forms

Who to contact

General Directorate for Small and Medium-Sized Enterprises (Department for Authorisations of Establishment)

  • Ministry of the Economy General Directorate for Small and Medium-Sized Enterprises (Department for Authorisations of Establishment)
    Luxembourg
    PO box 535 / L-2937 Luxembourg
    The telephone helpline is open Monday to Friday, from 9.00 to 12.00 and 13.30 to 16.30 (not on public holidays).

House of Entrepreneurship

House of Training

  • House of Training
    7, rue Alcide de Gasperi L-2981 Luxembourg Luxembourg
    B.P. 13 L-2010 Luxembourg
    Closed ⋅ Opens tomorrow at 8.00
    Wednesday:
    8.00 to 12.00, 13.15 to 17.15
    Thursday:
    8.00 to 12.00, 13.15 to 17.15
    Friday:
    8.00 to 12.00, 13.15 to 17.15
    Saturday:
    Closed
    Sunday:
    Closed
    Monday:
    8.00 to 12.00, 13.15 to 17.15
    Tuesday:
    8.00 to 12.00, 13.15 to 17.15
    from 8.00 to 12.00 and from 13.15 to 17.15

Chamber of Commerce

  • Chamber of Commerce Chamber of Commerce
    7, rue Alcide de Gasperi L-2981 Luxembourg Luxembourg
    Closed ⋅ Opens tomorrow at 8.00
    Wednesday:
    8.00 to 12.00, 14.00 to 18.00
    Thursday:
    8.00 to 12.00, 14.00 to 18.00
    Friday:
    8.00 to 12.00, 14.00 to 18.00
    Saturday:
    Closed
    Sunday:
    Closed
    Monday:
    8.00 to 12.00, 14.00 to 18.00
    Tuesday:
    8.00 to 12.00, 14.00 to 18.00
    08.00 - 12.00 and 14.00 - 18.00

Related procedures and links

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