Each collective tourist accommodation or private tourist accommodation establishment must complete an accommodation form for each traveller, except for persons accompanying the main traveller (all the children and all the persons travelling in a group are included in the same form).

The use of the online accommodation form is mandatory for:

• accommodation establishments with 10 rooms or more;
• campsites with 25 pitches or more.

The application for online accommodation forms can only be used by the following operating systems:

Operating system:

• Microsoft Windows;
• Mac OS.

Web browser:

• Internet Explorer 6 or higher;
• Microsoft Edge;
• Google Chrome;
• Mozilla Firefox.

Accessing the form via the application for the online collection of data

In order to use the application for the online collection of data, you must:

1. download and print the access request form (French, Pdf, 83 Kb);
2. carefully read, fill in and sign the form;
3. send the completed access request by post to the following address:
   
   Centre des technologies de l’information de l’État
   Secrétariat technique - Fiches d’hébergement
   B.P. 1111
   L-1011 Luxembourg
   
   First you will receive a PIN code via email which will allow you to connect to the system. The PIN code can only be used once steps 4 and 5 have been completed successfully.
   
   Then, you will receive by post the hardware necessary to connect to the system. The hardware consists of a Smartcard and a Smartcard reader.
4. download and install the middleware for the LuxTrust smartcard to the computer you will use to connect to the online accommodation form application;
5. plug in the Smartcard reader to your computer and insert the Smartcard;
6. connect to the application for the online collection of accommodation forms and enter your PIN code.

You may then access the accommodation forms and all other system functionalities as described in the user guide (Pdf, 1.35 Mb).

Accommodation forms - single traveller or accompanied travellers

On the day after the traveller's arrival at the latest, the accommodation establishment must complete the accommodation form or have it completed by the traveller.

The accommodation operator must check the main traveller's ID card to verify the information provided on the form.

To enter the information, the accommodation operator must connect to the application for online collection of accommodation forms (please see the user guide (Pdf, 1.35 Mb)) and create a new individual accommodation form.

The accommodation operator must enter the information concerning:

• the main traveller:
  • name;
  • first name(s);
  • date of birth;
  • place of birth;
  • nationality;
  • ID card or passport number;
  • postcode, city and country of residence (street number and street are optional indications);
• the stay:
  • date of arrival;
  • presumed date of departure;
  • purpose of the stay (business/congress or leisure/other).
• the total number of persons accompanying the main traveller (including all the children and all the persons travelling in a group).

Procedures

Links