Booking an appointment online with the Guichet.lu reception desk

Last update 17.06.2020

Guichet.lu is now offering to make an appointment with their reception desk.

Who is concerned

Anyone wishing to obtain information or to apply for or pick up their identity card or driving licence at the Guichet.lu reception desk.

Costs

Booking an appointment online is free of charge.

Please note: applications (registration) for an identity card or a driving licence are subject to a fee.

How to proceed

Submitting the application

The applicant must make an appointment online using MyGuichet.lu. This can be done without using LuxTrust authentication.

The applicant must indicate his or her contact details:

  • first and last names;
  • if available, their 13-digit Luxembourg identification number (matricule), otherwise, their date of birth;
  • email address and telephone number;
  • address and country of residence.

The applicant must indicate the reason for their application, i.e.:

  • application for an identity card; or
  • collection of the identity card; or
  • application for a driving licence; or
  • collection of the driving licence; or
  • any other reason.

With respect to appointment bookings regarding identity cards, applicants must also indicate whether other people are concerned by the appointment and if so, the following information:

  • the number of persons;
  • in the case of an application made by a non-resident, whether the applicant is a minor;
  • the contact details of all these persons.

All persons must be present at the appointment.

The applicant then selects the date and time of the appointment from the proposed time slots.

The applicant must certify that the data provided is correct and truthful.

Supporting documents for ID cards and driving licences

During the appointment, the applicant is required to present the following supporting documents:

  • application for an identity card made by:
    • a non-resident: recent residence permit of the applicant;
    • a non-resident on behalf of a minor: a recent household composition certificate;
  • collection of an identity card: the old identity card(s) and the application receipt;
  • collection of a driving licence: the old driving licence and application receipt.

In addition and depending on the request, the applicant must bring other documents to the appointment. The applicant can easily find the necessary supporting documents by consulting the explanatory procedure concerned by their application, i.e.:

Supporting documents for other reasons

Depending on the reason for the appointment, the applicant must bring the necessary documents (identity document, bank statement, etc.) on the day of the appointment to help him/her as much as possible in his/her requests for information or in carrying out his/her procedures.

The administration's response

Once the request for an appointment has been validated, an appointment confirmation is sent to the applicant.

This document indicates:

  • the reason of the application;
  • the date and time of the appointment;
  • the contact details of the applicant;
  • the appointment reference number and the number of person(s) concerned by the appointment.

Obligations

The applicant cannot have other appointments scheduled for the same type of request.

The applicant and accompanying persons must wear a mask as soon as they enter the Guichet.lu reception area.

Cancellation of an appointment

Appointment cancellations can be made online using MyGuichet.lu.

To cancel an appointment online, the applicant must indicate:

  • the appointment reference number;
  • their contact details: the same as those indicated when making the appointment (surname, first name, address, etc.).

Forms / Online services

APPOINTMENT BOOKING

Demande de rendez-vous à l'accueil physique de Guichet.lu

Les informations qui vous concernent recueillies sur ce formulaire font l’objet d’un traitement par l’administration concernée afin de mener à bien votre demande.

Ces informations sont conservées pour la durée nécessaire par l’administration à la réalisation de la finalité du traitement

Les destinataires de vos données sont les administrations compétentes dans le cadre du traitement de votre demande. Veuillez-vous adresser à l’administration concernée par votre demande pour connaître les destinataires des données figurant sur ce formulaire. Conformément au règlement (UE) 2016/679 relatif à la protection des personnes physiques à l'égard du traitement des données à caractère personnel et à la libre circulation de ces données, vous bénéficiez d’un droit d’accès, de rectification et le cas échéant d’effacement des informations vous concernant. Vous disposez également du droit de retirer votre consentement à tout moment.

En outre et excepté le cas où le traitement de vos données présente un caractère obligatoire, vous pouvez, pour des motifs légitimes, vous y opposer.

Si vous souhaitez exercer ces droits et/ou obtenir communication de vos informations, veuillez-vous adresser à l’administration concernée suivant les coordonnées indiquées dans le formulaire. Vous avez également la possibilité d’introduire une réclamation auprès de la Commission nationale pour la protection des données ayant son siège à 15, boulevard du Jazz L-4370 Belvaux.

En poursuivant votre démarche, vous acceptez que vos données personnelles soient traitées dans le cadre de votre demande.

Who to contact

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  • Guichet.lu
    11, Rue Notre-Dame
    L-2240 Luxembourg

    Only accessible by prior appointment (until further notice)
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