Last update 17.06.2020
Guichet.lu is now offering to make an appointment with their reception desk.
Booking an appointment online is free of charge.
Please note: applications (registration) for an identity card or a driving licence are subject to a fee.
The applicant must make an appointment online using MyGuichet.lu. This can be done without using LuxTrust authentication.
The applicant must indicate his or her contact details:
The applicant must indicate the reason for their application, i.e.:
With respect to appointment bookings regarding identity cards, applicants must also indicate whether other people are concerned by the appointment and if so, the following information:
All persons must be present at the appointment.
The applicant then selects the date and time of the appointment from the proposed time slots.
The applicant must certify that the data provided is correct and truthful.
During the appointment, the applicant is required to present the following supporting documents:
In addition and depending on the request, the applicant must bring other documents to the appointment. The applicant can easily find the necessary supporting documents by consulting the explanatory procedure concerned by their application, i.e.:
Depending on the reason for the appointment, the applicant must bring the necessary documents (identity document, bank statement, etc.) on the day of the appointment to help him/her as much as possible in his/her requests for information or in carrying out his/her procedures.
Once the request for an appointment has been validated, an appointment confirmation is sent to the applicant.
This document indicates:
The applicant cannot have other appointments scheduled for the same type of request.
The applicant and accompanying persons must wear a mask as soon as they enter the Guichet.lu reception area.
Appointment cancellations can be made online using MyGuichet.lu.
To cancel an appointment online, the applicant must indicate: