Appointment at the Guichet.lu reception desk or by video call to the Guichet.lu Helpdesk
Last update
To avoid having to wait, you can book an appointment online via MyGuichet.lu:
- with the Guichet.lu reception desk located at rue Notre-Dame in Luxembourg City, for an on-site appointment;
- with the Guichet.lu Helpdesk for an appointment by video call .
This online assistant does not require an authentication device.
Who is concerned
Anyone who wants:
- to apply for or collect their identity card or driving licence at the Guichet.lu reception desk;
- to obtain information about the procedures and services offered by Luxembourg's public authorities and bodies.
Prerequisites
If you wish to make an appointment at the Guichet.lu reception desk to apply for a driving licence or identity card, please first consult the application procedures for the document in question. This way, you ensure that:
- the requirements of your application have been met; and
- you have all the supporting documents you need for your appointment.
Costs
Booking an appointment online is free of charge.
Please note: applications for an identity card or a driving licence are however subject to a fee.
How to proceed
Booking the appointment
- On-site appointment
- Appointments by video call
You can book an appointment with the Guichet.lu reception desk, located at rue Notre-Dame in Luxembourg City, via MyGuichet.lu. This online assistant does not require an authentication device.
Choose the reason for your appointment:
- application for or retrieval of your:
- identity card;
- driving licence;
- request for information (administrative questions, purchase of a card reader for the Luxembourg identity card, change of bank account at the CGPO, etc.).
On-site appointments are available on working days from 8.00 to 17.00. During the same opening hours, you can also visit the Guichet.lu reception desk without having booked an appointment in advance.
Using the same procedure on MyGuichet.lu, you can also make an appointment for an online video call with the Guichet.lu Helpdesk. To do so, select 'Question for the Guichet.lu Helpdesk (video call)'.
To take part in a video call, you don't need to install any additional software. All you need is a mobile device (smartphone or tablet) or a computer equipped with:
- a camera; and
- audio input and output equipment (microphone, speakers, headphones, etc.).
In the appointment confirmation, you will receive a link that will allow you to join the video call from the browser on your computer or mobile device.
You can find more information on this subject in our tutorial, which uses screenshots to guide you step-by-step through the process of booking an appointment for a video call:
Appointments for video calls are available on working days from 8.30 to 17.30. You can also contact the Guichet.lu Helpdesk:
- by telephone (+352) 247 82 000, working days from 8.00 to 18.00;
- using the contact form.
Confirmation of appointment
When your request for an appointment is accepted, you will receive an appointment confirmation by email in PDF format.
If you have made an appointment for a video call, you will find the link to join the video call in this email as well as in the appointment confirmation.
You can join the video call up to 15 minutes before the appointment time. Please wait until the Helpdesk agent is also connected.
Cancellation of the appointment
You can cancel your appointment (on site or by video call) online via the link in:
- the confirmation email;
- the appointment confirmation.
Tutorials
Online services and forms
Appointment booking
Who to contact
-
Physical Guichet.lu reception desk
- Address:
- 11, rue Notre-Dame L-2240 Luxembourg
Closed ⋅ Opens Monday at 8.00
- Saturday:
- Closed
- Sunday:
- Closed
- Monday:
- 8.00 to 17.00
- Tuesday:
- 8.00 to 12.00
- Wednesday:
- Closed
- Thursday:
- Closed
- Friday:
- 8.00 to 17.00
Please note that the Guichet.lu reception desk provides general information on administrative procedures. It does not have access to the files you have submitted to a public body in Luxembourg. If you have specific questions, it will direct you to the appropriate administration.
-
Guichet.lu Helpdesk
- Address:
- 11, rue Notre-Dame L-2240 Luxembourg
- Phone:
-
(+352) 247 82 000
Our Helpdesk can be reached by telephone on working days from 8.00 to 18.00 (on Tuesday 24 December 2024, exceptionally until 12.00).
You can also book an appointment for a video call via MyGuichet.lu.
Please note that the Guichet.lu Helpdesk provides general information on administrative procedures. It does not have access to the files you have submitted to a public body in Luxembourg. If you have specific questions, the Helpdesk will direct you to the appropriate administration.
