Create my private eSpace
Last update
This help article only explains the detailed procedure for the browser version of MyGuichet.lu. In the mobile application, the steps to follow are slightly different, but work on the same principle.
Who is concerned
MyGuichet.lu offers services for private persons and services for legal persons. Some online services are available to both target audiences (citizens and businesses), while others are intended exclusively for one or the other.
If the services require strong authentication, you can only access these services from a corresponding personal account. Depending on your needs, you can therefore create:
- your private eSpace: and/or
- one or more business eSpaces.
Private eSpaces are for natural persons only.
Please note:
- each natural person can only have one private eSpace.
- it is currently not possible to grant an electronic mandate which would allow you to access another person's private eSpace using your authentication device (for example, in the case of guardianship).
Prerequisites
How to proceed
Creating a private eSpace
- New user
- Owner of a business eSpace
Once you have completed the registration process, you will be automatically redirected to your MyGuichet.lu account. Please proceed as follows to create your private eSpace:
If you logged out after registering, you must log in again to MyGuichet.lu using your authentication device before you can continue setting up your eSpace.
- Accept the general terms and conditions of use (GTCU) of MyGuichet.lu.
- Click on 'Confirm'.
- Click on 'Create my private eSpace'.
- Fill in the mandatory fields marked with an asterisk (*).
Your name(s) and first name(s) are automatically retrieved from the authentication device you used to log in and entered in the corresponding field. This data cannot be changed. If that data is wrong and you wish to have it corrected, you must contact the body that issued the authentication device (e.g. for LuxTrust products, you should contact LuxTrust client services).
The email address field is also pre-filled. However, you can change it if you prefer to receive notifications from MyGuichet.lu at a different address.
- Click on 'Confirm'.
You have successfully created your MyGuichet.lu private eSpace.
If you already have a business eSpace on MyGuichet.lu, you can use the same authentication device to create your private eSpace. If you wish to use another device, you must first register it.
After logging in to MyGuichet.lu, you will be automatically redirected to the home page of the business eSpace you last used. To create your private eSpace, follow these steps:
- On top of the page, in the header section, click on the name of the business eSpace displayed on the right side of the MyGuichet.lu logo.
In the adaptive view on a mobile device (smartphone or tablet), the name of the business eSpace is not displayed in the header. In its stead, you must click on the blue symbol representing the business eSpace.
- A pop-up menu opens: click on 'Manage my eSpaces'.
- Click on 'Create my private eSpace'.
- Fill in the mandatory fields marked with an asterisk (*).
Your name(s) and first name(s) are automatically retrieved from the authentication device you used to log in and entered in the corresponding field. This data cannot be changed. If that data is wrong and you wish to have it corrected, you must contact the body that issued the authentication device (e.g. for LuxTrust products, you should contact LuxTrust customer service).
The email address field is also pre-filled. However, you can change it if you prefer to receive notifications from MyGuichet.lu at a different address.
- Click on 'Confirm'.
You have successfully created your MyGuichet.lu private eSpace.
You can also consult our tutorials which explain, step by step, the detailed procedure using screenshots.
After creating your private eSpace, you can complete administrative procedure requiring authentication and consult your personal data stored in authentic sources. Please consult the help article on this subject for further information:
Good to know
eSpace identifier
An eSpace identifier is automatically assigned to each private eSpace. You will need this identifier whenever you use a double signature with transfer to another eSpace. For more information, please consult the relevant help page:
LINK
You can link your MyGuichet.lu account to your mobile device (smartphone or tablet) using the MyGuichet.lu mobile application. After linking your account, you can access the mobile application at any time using:
- a secret code of your choice; and/or
- one of the biometric functions (facial or fingerprint recognition) available on your mobile device.
For more information, please consult the relevant help page:
