The invitation is addressed to any legal representative of a child that:

• is 18 months old;
• has a 13-digit Luxembourg national identification number (Matricule); and
• lives in Luxembourg.

Invitation

To participate in screening for familial hypercholesterolemia, you must first receive an invitation by post.

The invitation contains a login code (known as an OTP code), which corresponds to the 13-digit Luxembourg national identification number (Matricule) of your child aged 18 months.

Private eSpace on MyGuichet.lu

To book an appointment and participate in the screening, you must have a private eSpace (i.e. an account) on MyGuichet.lu.

The OTP code on the invitation letter is valid for 4 months. Once the 4 months have elapsed (after receiving the invitation), you will no longer be able to make an appointment.

The screening is free of charge.

Booking an appointment for screening for familial hypercholesterolemia

You must book an appointment for your child via MyGuichet.lu. This is a procedure that requires authentication. You therefore need your own authentication product, i.e.:

• a LuxTrust product; or
• a Luxembourg electronic identity card (eID); or
• an eIDAS device from another European country.

In order to book an appointment, you must:

• fill in the form and state: your full name and that of your child, and your email address;
• select:
  • the place of the appointment from the 3 proposed options:
    • Maison médicale d’Esch-Belval : 3-5 avenue du Swing, L-4361 Esch-Belval;
    • Maison médicale du Val Fleuri : 23 Val Fleuri, L-1526 Luxembourg;
    • Maison médicale de Strassen (only until the end of the works at the maison médicale du Val Fleuri): 5, rue des Primeurs, L-2361 Strassen;
  • one of the slots offered.

Once you have submitted the procedure, you will receive confirmation:

• via a message in your private eSpace on MyGuichet.lu;
• by email.

Cancellation of the appointment

By the legal representative

You can modify or cancel your appointment on MyGuichet.lu:

• up to 24 hours before the appointment date; and/or
• for as long as the OTP code provided in the invitation is valid.

By the medical staff

If the medical staff responsible for carrying out the screening is unavailable, you will receive:

• a message in your private eSpace on MyGuichet.lu informing you that your appointment has been cancelled; and
• an email informing you that your appointment has been cancelled and asking you to make a new appointment via MyGuichet.lu.

Missed appointment

If you do not show up for your appointment, you will receive a notification in your private eSpace on MyGuichet.lu and an email.

Screening procedure

On the day of the appointment, please take your child (who is to be screened) to the medical centre of your choice for the screening.

The healthcare professional in charge of screening will answer any questions you may have about this screening.

Transmission of results

You will receive the results verbally and in writing on the day of the screening.

The healthcare staff will refer you to the appropriate care solution based on the screening results.

Customer satisfaction survey

After the appointment, you will be asked to complete a customer satisfaction survey.

Procedures