Booking an appointment for organised screening for familial hypercholesterolemia
Last update
The Health Directorate is organising a screening for familial hypercholesterolemia (FH).
Early detection of this disease allows for rapid treatment, thereby preventing the onset of related cardiovascular diseases (heart attack, stroke, etc.). This is why it is important to screen children early on.
As part of this pilot project for organised screening for hypercholesterolemia, invitations are sent to families with a child aged 18 months.
Appointments for the screening can be made online via MyGuichet.lu.
Who is concerned
The invitation is addressed to any legal representative of a child that:
- is 18 months old;
- has a 13-digit Luxembourg national identification number (Matricule); and
- lives in Luxembourg.
Prerequisites
Invitation
To participate in screening for familial hypercholesterolemia, you must first receive an invitation by post.
The invitation contains a login code (known as an OTP code), which corresponds to the 13-digit Luxembourg national identification number (Matricule) of your child aged 18 months.
Deadlines
The OTP code on the invitation letter is valid for 4 months. Once the 4 months have elapsed (after receiving the invitation), you will no longer be able to make an appointment.
In other terms, you will no longer be able to make an appointment via MyGuichet.lu. However, if you missed this 4-month deadline, you still have the possibility to ask your physician to prescribe a lipid profile test.
Costs
The screening is free of charge.
How to proceed
Booking an appointment for screening for familial hypercholesterolemia
You must book an appointment for your child via MyGuichet.lu. You can choose between:
- the procedure with authentication. You will need your own authentication product, i.e.:
- a LuxTrust product; or
- a Luxembourg electronic identity card (eID); or
- an eIDAS-compliant means of identification from another European country; or
- the procedure without authentication.
How to create a private eSpace on MyGuichet.lu
A tutorial is available to help you set up a private eSpace on MyGuichet.lu if you do not already have one.
In order to book an appointment, you must:
- fill in the form and state: your full name and that of your child, and your email address;
- select:
- the place of the appointment from the 2 proposed options:
- Maison médicale d’Esch-Belval: 3-5 avenue du Swing, L-4361 Esch-Belval;
- Maison médicale du Val Fleuri: 23 Val Fleuri, L-1526 Luxembourg;
- one of the slots offered.
- the place of the appointment from the 2 proposed options:
Appointment confirmation
Once you have submitted the procedure, you will receive confirmation:
- in the 'My messages' section of your private eSpace if you booked your appointment using authentication (or if it was directly booked using the mobile app); or
- by email if the appointment was booked without authentication.
If your child is not eligible for this screening, your procedure cannot be completed and an error message will be displayed.
Cancellation of the appointment
By the legal representative
You can modify or cancel your appointment on MyGuichet.lu:
- until the day of the appointment; and/or
- for as long as the OTP code provided in the invitation is valid.
If you selected the procedure with authentication, you can cancel the appointment by clicking on 'Cancel this appointment' in:
- the 'My appointments' section of your private eSpace; or
- the 'Appointments' tab of your transmitted procedure, under 'My procedures'.
If you selected the procedure without authentication, you can cancel the appointment by clicking on the link in the appointment confirmation.
By the medical staff
If the medical staff responsible for carrying out the screening is unavailable, you will receive:
- a message in your private eSpace on MyGuichet.lu informing you that your appointment has been cancelled; and
- an email informing you that your appointment has been cancelled and asking you to make a new appointment via MyGuichet.lu.
Please note: this new appointment must be made during the validity period of the OTP code received in the invitation. After this deadline, it will no longer be possible to book an appointment and your child will not be able to participate in the screening.
Missed appointment
If you do not show up for your appointment, you will receive a notification in your private eSpace on MyGuichet.lu and an email.
Screening procedure
On the day of the appointment, please take your child (who is to be screened) to the medical centre of your choice for the screening.
The healthcare professional in charge of screening will answer any questions you may have about this screening.
Please note: do not forget to bring your invitation letter to the appointment.
Transmission of results
You will receive the results verbally and in writing on the day of the screening.
The healthcare staff will refer you to the appropriate care solution based on the screening results.
Customer satisfaction survey
After the appointment, you will be asked to complete a customer satisfaction survey.
Your feedback is important to improve the organisation and communication of the screening.
Online services and forms
Who to contact
Health Directorate Preventive medicine and population health
- Address:
- 20, rue de Bitbourg L-1273 Luxembourg-Hamm Luxembourg
- Phone:
- (+352) 247 85 564
- Email address:
- depistage.hf@ms.etat.lu
