Activating your eSanté account in order to access your Electronic Healthcare Record (DSP)
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Summary:
In order to access your Electronic Healthcare Record (Dossier de Soins Partagé - DSP), you must first activate your eSanté account. You can do this via your private eSpace on MyGuichet.lu or by using the eSanté portal if you do not have a LuxTrust product.
The DSP is a personal and secure electronic healthcare record over which the patient has direct control. The DSP:
- is provided free of charge by the eSanté Agency;
- stores a patient's essential medical information in one place.
The main aim of the DSP is to:
- promote dialogue between the healthcare professionals involved in the patient's medical care;
- allow for better coordinated care.
The eSanté Agency automatically creates a DSP for a patient when they register with social security. To be able to access and manage it, the patient must activate their eSanté account.
Who is concerned
Anyone, regardless of age, may activate their eSanté account and subsequently access their DSP if they:
- are or are not registered with Luxembourg's social security system; and
- have a DSP.
Information contained in the DSP
The DSP contains medical information including:
- medical laboratory test reports;
- medical imaging reports;
- hospital discharge letters;
- medical treatment reports;
- information or declarations provided by the patient.
The DSP may only be accessed:
- by the patient to whom it relates and the patient's legal representatives;
- by the referring doctor;
- with the patient's consent:
- by the patient's general practitioner;
- by other healthcare professionals involved in the patient's care.
Advantages of the DSP
The DSP:
- contains all your essential medical information in one place so you don't have to remember it all;
- makes it easier for healthcare professional to share information and to access it directly, with your consent;
- gives professionals involved in your care direct access to your essential medical information in case of emergency;
- enables you:
- to register relevant information for the purposes of your medical care;
- to express your wishes with regard to organ donation.
Your DSP is not a replacement for the medical file that you healthcare professional uses.
Prerequisites
Conditions applicable to persons affiliated or not affiliated to Luxembourg's social security system
- Patients who are affiliated to the Luxembourg social security system
- Patients who are not affiliated to the Luxembourg social security system
The eSanté Agency automatically creates a DSP for everyone who is registered with social security in Luxembourg. To access and manage it, all you need to do is activate your eSanté account.
To do this via MyGuichet.lu, you will need:
- a 13-digit Luxembourg national identification number (Matricule); and
- a LuxTrust product.
You cannot use a Luxembourg electronic ID card (eID) or an eIDAS-compliant means of authentication from another European country to activate your eSanté account.
If you are not registered for social security but receive medical care from a healthcare professional practising in Luxembourg you may request that a DSP be created.
To do so, please complete the online request form available on the eSanté portal.
Please also attach:
- a copy of your identity card;
- and additionally for minors:
- a copy of the minor's identity card;
- a copy of a document confirming that you are the minor's legal representative: divorce decree, guardianship order/judgment, etc.
A legal representative of a minor may request that a DSP be opened for that child.
Setting up a private eSpace on MyGuichet.lu.
To access your DSP through MyGuichet.lu, you must first set up or already have set up a private eSpace.
How to create a private eSpace on MyGuichet.lu
A tutorial is available to help you set up a private eSpace on MyGuichet.lu if you do not already have one.
How to proceed
Preliminary information
As soon as your DSP has been created, the eSanté Agency will inform you:
- that a DSP has been created and tell you what it contains;
- how to activate and close the DSP;
- how the DSP works;
- your rights: objecting to data sharing, accessing the DSP, etc.
Activating your eSanté account
To access your DSP, you must first activate your eSanté account in your private eSpace on MyGuichet.lu by using a LuxTrust product for authentication.
To access your DSP via your eSpace on MyGuichet.lu, you do not need to have it activated in advance using the code that the eSanté Agency sends by post. Even if you no longer have the code, you can carry out the activation via MyGuichet.lu.
If you do not have a LuxTrust product, you can still activate your eSanté account via the eSanté portal.
Applying to open a DSP for a minor
If your request relates to a minor, please complete the online request form available on the eSanté portal.
Accessing your DSP
After activating your eSanté account, you will be able to access your DSP:
- through your private eSpace on MyGuichet.lu;
- from the eSanté portal;
- using the MyDSP mobile app.
To access your (minor) child's DSP via your own DSP, you must:
- first activate their account via the eSanté portal; and
- then add your own details as the 'Assistant DSP' in your child's DSP.
Rights of holder
Right to information
You will always be able to see:
- who has accessed your information;
- when they did so;
- and for what reason.
Right to object to sharing
You have the right to object to the sharing of data by asking the eSanté Agency to close your DSP:
- using the DSP app; or
- by sending a request to the eSanté Agency:
- by emailing confidentiel.sante@esante.lu;
- by writing to the following address:
Agence eSanté G.I.E.
Pôle information médicale
B.P. 2511
L-1025 Luxembourg.
Right to modify access by healthcare professionals
You have the right to change the access rights of healthcare professionals involved in your medical care. From the DSP itself, you can:
- block access to your entire file for one or more healthcare professionals (excluding the referring doctor);
- block access to specific information for one or more healthcare professionals (excluding the referring doctor).
Please note that when receiving medical care you may object to the inclusion of certain information in your DSP. Just tell the healthcare professional concerned that you object.
Closure and deletion of your DSP
You can close your DSP at any time:
- using the DSP mobile app; or
- by sending a request to the eSanté Agency:
- by emailing confidentiel.sante@esante.lu;
- by writing to the following address:
Agence eSanté G.I.E.
B.P. 2511
L-1025 Luxembourg.
Otherwise, your DSP will automatically be closed:
- if unused for a period of 10 years;
- in the event of your death, as soon as:
- the Joint Social Security Centre (Centre commun de la sécurité sociale) informs the eSanté Agency of the date on which you died; or
- the eSanté Agency receives your death certificate.
Please note that if your DPS is closed, the information that it contains will be made inaccessible and will be archived for 10 years.
Re-opening your DSP
You can request the re-opening of your DSP at any time up to 10 years after it was closed. If you do so, your DSP will only contain the information held in it at the time of closure.
If you do not re-open your DSP, the information will be deleted 10 years after its closure.
Good to know
If you have any further questions, please contact the eSanté Agency Helpdesk:
- by calling (+352) 2712 5018 33, from Monday to Friday between 8.00 and 18.00;
- using the Help section on the eSanté portal.
Tutorials
Online services and forms
Who to contact
eSanté Agency
- Address:
-
Luxembourg
B.P. 2511, L-1025 Luxembourg
- Phone:
- (+352) 27 12 50 18 33
- Email address:
- helpdesk@esante.lu
- Website:
- https://www.esante.lu/portal/en/
Related procedures and links
Procedures
Links
Further information
-
Electronic healthcare record (DSP)
on the eSanté portal
-
FAQs about the Electronic Healthcare Record (DSP)
on the eSanté portal
Legal references
- Code de la sécurité sociale
-
Loi du 17 décembre 2010
portant réforme du système de soins de santé
-
Règlement grand-ducal du 6 décembre 2019
précisant les modalités et conditions de mise en place du dossier de soins partagé
-
Règlement grand-ducal du 28 novembre 2025
relatif à la satisfaction des besoins en informatique du groupement d’intérêt économique Agence eSanté - Agence nationale des informations partagées dans le domaine de la santé G.I.E. par le Centre des technologies de l’information de l’État
