In this tutorial, you will find step-by-step instructions with screenshots on how to report an accessibility issue with a product or service online via MyGuichet.lu. What makes this tutorial special: it is written in an easy-to-read language (also known by the acronym FALC, which stands for 'facile à lire et à comprendre', or 'easy to read and understand'). This means that it:

• follows the rules of easy-to-read language; and
• has been reviewed by a validation group consisting of people with learning difficulties.

Only the procedure without authentication is explained in detail. In the procedure with authentication, the steps are slightly different, but work on the same principle.