Notification of withdrawal or recall (food and feed sector)
Last update
Foodstuffs
A food business operator who considers or has reason to believe that one of the food products they have imported, produced, processed, manufactured or distributed does not meet the food safety requirements must:
- withdraw from the market the food in question; and
- notify the food safety problem to the authorities;
- where needed, inform the consumers and recall the products.
Animal feed
An animal feed business operator who considers or has reason to believe that one of the animal feed products they have imported, produced, processed, manufactured or distributed does not meet the animal feed safety requirements must:
- withdraw from the market the animal feed in question; and
- notify the problem to the authorities;
- where needed, inform the users of the animal feed and recall the products.
The withdrawal from the market can take place at any stage in the food chain and not only on delivery to the end consumer.
Who is concerned
The mandatory notification concerns natural or legal persons called "business operators" (EXPLOITANTS) who are responsible for ensuring compliance with the provisions on food law through inspections in the food/animal feed business concerned.
How to proceed
The contact body for the procedure is the Luxembourg Veterinary and Food Administration (ALVA).
The notification must be submitted using an online assistant on MyGuichet.lu (see 'Online services and forms') or by using the MyGuichet.lu mobile app.
This procedure can be carried out:
- either with authentication using:
- a LuxTrust product; or
- a Luxembourg electronic identity card (eID) by using:
- the GouvID mobile app; or
- a card reader; or
- an eIDAS means of identification from another Member State of the European Union (EU) or the European Economic Area (EEA).
- or without authentication.
How to create a business eSpace on MyGuichet.lu
There are 2 possible scenarios:
- You are a new user of MyGuichet.lu. You must:
- first register on MyGuichet.lu; and
- then create a business eSpace.
- You already have a private eSpace on MyGuichet.lu. You can directly create a business eSpace without having to register again.
Further information as well as tutorials in relation with the business eSpace are available in our dedicated help page.
In order to determine whether a notification is required or not, the operator can also consult the 'decision tree on the Food Safety portal' on this subject.
Online services and forms
Online services
Who to contact
Luxembourg Veterinary and Food Administration (ALVA)
-
Luxembourg Veterinary and Food Administration (ALVA)
- Address:
- 7, rue Thomas Edison L-1445 Strassen Luxembourg
- Email address:
- info@alva.etat.lu
Related procedures and links
Procedures
Links
Further information
-
Enregistrement des établissements du secteur alimentaire
sur le site de la Sécurité Alimentaire
-
Notification obligatoire
sur le site de la Sécurité Alimentaire
-
Arbre de décision pour les cas de notification obligatoire
sur le site de la Sécurité Alimentaire
Legal references
-
Règlement CE N° 178/2002 du Parlement européen et du Conseil du 28 janvier 2002
établissant les principes généraux et les prescriptions générales de la législation alimentaire, instituant l'Autorité européenne de sécurité des aliments et fixant des procédures relatives à la sécurité des denrées alimentaires
- Recueil de législation alimentaire
