• Veuillez noter qu’aujourd'hui (23 avril 2025), de 19h30 à 23h30, des travaux de maintenance auront lieu sur l’infrastructure du CTIE. Les sites étatiques comme Guichet.lu ainsi que les services proposés sur MyGuichet.lu et sur l’application mobile MyGuichet.lu pourront être indisponibles pendant de courts moments. Les plateformes eCDF et LBR seront également impactées. Merci pour votre compréhension.
  • Bitte beachten Sie, dass heute (23. April 2025) von 19:30 bis 23:30 Uhr eine Wartung der CTIE-Infrastruktur stattfinden wird. Staatliche Websites wie Guichet.lu sowie die auf der Plattform MyGuichet.lu und der App MyGuichet.lu angebotenen Dienste könnten für kurze Zeit nicht verfügbar sein. Die Plattformen eCDF und LBR werden ebenfalls betroffen sein. Vielen Dank für Ihr Verständnis.
  • Please note that today (23 April 2025), from 19.30 to 23.30 that maintenance work on the CTIE infrastructure will take place. Government websites such as Guichet.lu and the services offered on MyGuichet.lu and the MyGuichet.lu mobile app may be unavailable for short periods of time. The eCDF and LBR platforms will also be affected. Thank you for your understanding.

Notifying a withdrawal or recall in the food chain

Last update

This tutorial contains screenshots with the old layout of Guichet.lu and/or MyGuichet.lu. The online procedure itself has not changed and still works according to the same principle.

Procedure with authentication

Do you have a business eSpace on MyGuichet.lu? Watch our tutorial which explains how to complete this procedure using the authenticated mode.

Play YouTube video, see caption below

Comment notifier un retrait ou rappel dans la chaîne alimentaire en mode authentifié ? (Video/Audio YouTube)

You have an authentication product but no business eSpace yet? You can create it with just a few clicks. You do not need a specific authentication product for MyGuichet.lu. For instance, if you are already using LuxTrust Mobile for your online banking transactions, you can use the same product for MyGuichet.lu.

How to set up a business eSpace

Procedure without authentication

You don't have a LuxTrust product, a Luxembourg eID or an eIDAS means of authentication from another European country? Watch our tutorial which explains how to complete the procedure without having to log in to MyGuichet.lu.

Play YouTube video, see caption below

Comment notifier un retrait ou rappel dans la chaîne alimentaire en mode non-authentifié ? (Video/Audio YouTube)

Download

Notifier un retrait ou rappel dans la chaîne alimentaire (démarche avec authentification)

Last update 18.10.2023

PDF5.64 Mb

Notifier un retrait ou rappel dans la chaîne alimentaire (démarche sans authentification)

Last update 18.10.2023

PDF5.26 Mb

Related content

Themes

Sector of activity

Procedures

Notification of withdrawal or recall (food and feed sector)

You might also find the following articles useful:

Registering on MyGuichet.lu Creating a business eSpace

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