Last update 21.12.2020
In order to allow citizens to apply for and collect their passports securely from the Passport, Visa and Legalisation Office, it is now possible to make an appointment online via MyGuichet.lu.
Booking an appointment online is free of charge.
Please note: passport applications are subject to a charge.
The applicant must make an appointment online via MyGuichet.lu. This can be done without using LuxTrust authentication.
Applicants must first accept the processing of their personal data for the purpose of booking an appointment by checking the relevant box.
The applicant must then indicate their contact details:
The applicant must indicate the reason for their application, i.e.:
Applicants must also indicate whether other people are concerned by the appointment and if so:
All persons must be present at the appointment.
The applicant then selects the date and time of the appointment from the proposed time slots. It is not possible to make an appointment:
The applicant must validate their choice by clicking on "Next step".
Please note: the time limit for issuing the passport according to the standard procedure is in principle 7 working days, and 3 working days in the case of a fast-track procedure (the time limit is to be calculated from the day after the passport application). The applicant must take these deadlines into account when making an appointment.
During the appointment, the applicant is required to present the following supporting documents:
Please note: only the persons mentioned on the receipt are authorised to collect the passport.
In addition, and depending on the request, the applicant must bring other documents to the appointment. The applicant can easily find the required supporting documents by consulting the explanatory text concerning the application and collection of a passport for residents or non-residents.
After validating the appointment request, the applicant receives an appointment confirmation by email.
This document indicates:
The applicant certifies:
The applicant and accompanying persons must wear a mask as soon as they enter the premises of the Ministry of Foreign and European Affairs (Passport, Visa and Legalisation Office).
Appointment cancellations can be made online using MyGuichet.lu.
To cancel an appointment online, the applicant must indicate:
If you have any questions, you can contact the Passport Office at 247-88300 (Monday to Friday from 08.30 to 16.00) or by email at email@example.com.