Making an appointment online at the Passport Office to apply for and collect a passport

Last update 21.12.2020

Appointment booking

In order to allow citizens to apply for and collect their passports securely from the Passport, Visa and Legalisation Office, it is now possible to make an appointment online via MyGuichet.lu.

Who is concerned

Any resident or non-resident who wishes to apply for or collect their passport from the Passport, Visa and Legalisation Office.

Costs

Booking an appointment online is free of charge.

Please note: passport applications are subject to a charge.

How to proceed

Filing an application/declaration

The applicant must make an appointment online via MyGuichet.lu. This can be done without using LuxTrust authentication.

Applicants must first accept the processing of their personal data for the purpose of booking an appointment by checking the relevant box.

The applicant must then indicate their contact details:

  • first and last names;
  • if available, their 13-digit Luxembourg identification number (matricule), otherwise, their date of birth;
  • email address and telephone number;
  • address and country of residence.

The applicant must indicate the reason for their application, i.e.:

  • passport application; or
  • pickup of a passport.

Applicants must also indicate whether other people are concerned by the appointment and if so:

  • the number of persons;
  • if they are minors;
  • the contact details of all persons present.

All persons must be present at the appointment.

The applicant then selects the date and time of the appointment from the proposed time slots. It is not possible to make an appointment:

  • for the same day;
  • more than 6 months in advance.

The applicant must validate their choice by clicking on "Next step".

Please note: the time limit for issuing the passport according to the standard procedure is in principle 7 working days, and 3 working days in the case of a fast-track procedure (the time limit is to be calculated from the day after the passport application). The applicant must take these deadlines into account when making an appointment.

Supporting documents

During the appointment, the applicant is required to present the following supporting documents:

  • passport application:
    • non-residents: certificate of recent residence of less than 3 months;
    • non-residents who are minors: certificate of household composition less than 3 months old;
  • pickup of a passport:
    • valid identity document for each person present at the appointment;
    • the receipt;
    • old passport(s) (if any).

Please note: only the persons mentioned on the receipt are authorised to collect the passport.

In addition, and depending on the request, the applicant must bring other documents to the appointment. The applicant can easily find the required supporting documents by consulting the explanatory text concerning the application and collection of a passport for residents or non-residents.

The administration's response

After validating the appointment request, the applicant receives an appointment confirmation by email.

This document indicates:

  • the date and time of the appointment;
  • the contact details of the applicant;
  • the appointment reference number and the number of person(s) concerned by the appointment.

Obligations

The applicant certifies:

  • that the data provided is correct and truthful;
  • that they do not have other appointments scheduled for the same type of request.

The applicant and accompanying persons must wear a mask as soon as they enter the premises of the Ministry of Foreign and European Affairs (Passport, Visa and Legalisation Office).

Cancellation of an appointment

Appointment cancellations can be made online using MyGuichet.lu.

To cancel an appointment online, the applicant must indicate:

  • the appointment reference number;
  • their contact details: the same as those indicated when making the appointment (surname, first name, address, etc.).

Good to know

If you have any questions, you can contact the Passport Office at 247-88300 (Monday to Friday from 08.30 to 16.00) or by email at service.passeports@mae.etat.lu.

Forms / Online services

Prise de rendez-vous en ligne pour l'obtention ou le retrait d'un passeport

Les informations qui vous concernent recueillies sur ce formulaire font l’objet d’un traitement par l’administration concernée afin de mener à bien votre demande.

Ces informations sont conservées pour la durée nécessaire par l’administration à la réalisation de la finalité du traitement

Les destinataires de vos données sont les administrations compétentes dans le cadre du traitement de votre demande. Veuillez-vous adresser à l’administration concernée par votre demande pour connaître les destinataires des données figurant sur ce formulaire. Conformément au règlement (UE) 2016/679 relatif à la protection des personnes physiques à l'égard du traitement des données à caractère personnel et à la libre circulation de ces données, vous bénéficiez d’un droit d’accès, de rectification et le cas échéant d’effacement des informations vous concernant. Vous disposez également du droit de retirer votre consentement à tout moment.

En outre et excepté le cas où le traitement de vos données présente un caractère obligatoire, vous pouvez, pour des motifs légitimes, vous y opposer.

Si vous souhaitez exercer ces droits et/ou obtenir communication de vos informations, veuillez-vous adresser à l’administration concernée suivant les coordonnées indiquées dans le formulaire. Vous avez également la possibilité d’introduire une réclamation auprès de la Commission nationale pour la protection des données ayant son siège à 15, boulevard du Jazz L-4370 Belvaux.

En poursuivant votre démarche, vous acceptez que vos données personnelles soient traitées dans le cadre de votre demande.

Who to contact

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