Centre for Civil and Commercial Mediation - Resolving a dispute with a professional or private person amicably

The Centre for Civil and Commercial Mediation (Centre de Médiation civile et commerciale - CMCC) offers a voluntary and amicable process to settle civil, commercial or social disputes. It is an alternative to legal action before the courts.

Its aim is to help the parties reach the best possible solution or, failing this, reach an acceptable solution for all parties involved.

The fast and cheap mediation procedure offered by the CMCC facilitates the settlement of disputes, in particular those where commercial interests with only limited amounts are at stake, thereby specifically taking into account the needs of SMEs.

Mediation is possible even if court proceedings have already been initiated.

Who is concerned

All professionals and all individuals faced with a civil, commercial or social dispute may turn to the mediation services of the CMCC.

Prerequisites

The mediation can only be successful if both parties involved act in good faith to find an amicable solution to their conflict.

Costs

The services of the mediator are billed on a per hour basis fee which is set by common agreement between the mediator and the parties involved.

The administrative fees amount to EUR 150 excl. tax.

Expenses and fees for mediation services are equally divided between the parties unless they decide otherwise.

The CMCC who is responsible for billing can request an advance payment on:

  • the mediator's fees;
  • the administrative fees.
The party referring to the CMCC pays the fees to open the case.

How to proceed

Referral to the CMCC

Professionals or individuals must send a written request for mediation on plain paper (email is also allowed) to the CMCC, specifying the following:

  • the surnames, names, company names, addresses and phone numbers of the parties and their legal counsel;
  • a summary description of the dispute and its value in 3 sentences;
  • the positions of the respective parties or the position of the party who is referring to the CMCC unilaterally.

The CMCC informs the parties that the matter has been referred to them and sends the parties the mediation rules..

The parties have 15 days to respond. If they do not respond or if they explicitly refuse the mediation proposal, the case is immediately closed.

Appointment of the mediator

The CMCC appoints a mediator in accordance with the nature of the dispute and the wishes of the involved parties.

Signing the agreement to mediate

At the beginning of the mediation, the mediator and the parties sign an agreement to mediate whereby they commit themselves to settling their dispute through mediation, in accordance with the mediation rules set by the CMCC.

The mediator and the parties involved are bound to the highest discretion.

Mediation

During his mission, the mediator helps the parties find a solution to their dispute.

The mediation procedure may not exceed 3 months from the signing of the agreement to mediate. However, it may be prolonged by common agreement of the parties.

The parties, including the mediator, are free to end the mediation procedure at any moment.

Signature of the final agreement

At the end of the mediation process, when the parties have found an agreement, the terms of the agreement are set forth in a mediation agreement, which is signed by the parties..

This agreement is as legally binding as a judgement by the courts and is enforceable by a bailiff following simple approval by the court.

Forms / Online services

Médiation - exemple d'accord du Centre de Médiation civile et commerciale

Les informations qui vous concernent recueillies sur ce formulaire font l’objet d’un traitement par l’administration concernée afin de mener à bien votre demande.

Ces informations sont conservées pour la durée nécessaire par l’administration à la réalisation de la finalité du traitement

Les destinataires de vos données sont les administrations compétentes dans le cadre du traitement de votre demande. Veuillez-vous adresser à l’administration concernée par votre demande pour connaître les destinataires des données figurant sur ce formulaire. Conformément au règlement (UE) 2016/679 relatif à la protection des personnes physiques à l'égard du traitement des données à caractère personnel et à la libre circulation de ces données, vous bénéficiez d’un droit d’accès, de rectification et le cas échéant d’effacement des informations vous concernant. Vous disposez également du droit de retirer votre consentement à tout moment.

En outre et excepté le cas où le traitement de vos données présente un caractère obligatoire, vous pouvez, pour des motifs légitimes, vous y opposer.

Si vous souhaitez exercer ces droits et/ou obtenir communication de vos informations, veuillez-vous adresser à l’administration concernée suivant les coordonnées indiquées dans le formulaire. Vous avez également la possibilité d’introduire une réclamation auprès de la Commission nationale pour la protection des données ayant son siège à 1 Avenue du Rock'n'Roll, L-4361 Esch-sur-Alzette.

En poursuivant votre démarche, vous acceptez que vos données personnelles soient traitées dans le cadre de votre demande.

Who to contact

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