Door to door selling / doorstep selling
Last update
A professional sales representative can visit the home of a consumer and offer goods or services that have not been sollicited by the consumer.
In the event of a doorstep sale (also hawking/peddling), the consumer is granted certain rights which protect them from abuse, namely:
- the right to refuse every type of door to door selling at their home;
- if the consumer accepts door to door selling, they are granted a right of withdrawal of 14 days.
Who is concerned?
Each professional or representative (sales representative, commercial representative, etc.) who act in the name or on behalf of a professional within the framework of a commercial, industrial, craft or liberal activity must comply with the consumer's right to refuse doorstep selling at home or the right of withdrawal of 14 days after the delivery of the merchandise or after the conclusion of a sales contract in the case of a provision of services.
Doorstep selling is allowed outside the consumer's home (e.g. at their place of work or in a shopping mall). However, the consumer retains the right of withdrawal from the contract and is entitled to pre-contractual information, as with any contract entered into outside the business premises of the trader.
How to proceed
Rejection of doorstep selling with the sticker "Colportage non merci" ("No doorstep selling please")
If the consumer places a sticker or any other sign indicating the rejection of doorstep selling at the entrance of their home, the sales representatives are not allowed to offer their goods or services.
Sticker "Colportage non merci!" ("No doorstep selling please")
The consumer can display their refusal of doorstep selling in their home by placing a sticker or any other distinctive sign:
- on their front door or next to it; or
- at the entrance to their apartment; or
- at the main entrance to the apartment building, e.g. on the doorbell or postbox.
The consumer can choose type and wording of the refusal. The refusal must be clearly stated, e.g.: "Colportage Nee merci", "Pas de colportage", "Non au porte à porte", "Colporteurs et démarcheurs interdits d’accès", "Keine Haustürgeschäfte", etc. (No door to door selling, doorsteep selling - no thank you...).
A free sticker is available at:
- the ULC, the Luxembourg consumer protection association;
- the ECC;
- the communal administrations (check with your commune);
- the Grand Ducal Police.
NB: the sticker "Keng Reklammen! wgl." ("No advertising please") which can often be seen on post boxes only applies to paper ads. It is of no use against doorstep selling.
Penalties for unsolicited doorstep selling
If in spite of a sticker, the sales representative still continues to offer their goods or services, the consumer who signed a contract with the sales representative after all, is allowed to request the following in court:
- the nullity of the signed contract;
- the reimbursement of the sums paid.
Moreover, the professional sales representative is risking (whether the consumer has signed the contract or not):
- a fine of up to EUR 120,000;
- and the confiscation of the goods and their vehicle, even if they are not the owner.
Rejection of doorstep selling without the sticker "Colportage non merci" ("No doorstep selling please")
If the consumer has not placed a sticker or any other sign indicating their rejection of doorstep selling at the entrance of their home, they can still refuse doorstep selling.
Verbal rejection of doorstep selling
If the consumer has not put up any signs indicating his refusal of doorstep selling at the entrance of their home, they can still ask the sales representative to leave and/or no to come back.
In this case, the representative is not allowed to offer the goods or services.
Penalties for unsolicited doorstep selling
If in spite of the consumer's refusal, the sales representative still continues to offer their goods or services, the consumer who signed a contract with the sales representative after all, is allowed to request the following in court:
- the nullity of the signed contract;
- the reimbursement of the sums paid.
Moreover, the professional sales representative is risking (whether the consumer has signed the contract or not) a fine of up to EUR 120,000.
Providing proof
If the consumer has not placed a sticker or any other sign indicating their rejection of doorstep selling, they must prove by any means that they refused the seller's visit, for example by presenting a witness.
If proof cannot be provided, it is recommended to consumers to make use of their right of withdrawal from the a contract within 14 days.
Acceptance of doorstep selling
If the consumer has not placed a sticker or any other sign indicating his rejection of doorstep selling at the entrance to their home and if they accept doorstep selling, the sales representatives can legally offer their goods or services.
Right of withdrawal
A consumer who invites a sales representative to their home and purchases a good or service has an unconditional right of withdrawal of 14 calendar days starting:
- on the day on which the contract is signed, for contracts for the provision of services; or
- or contracts for the delivery of goods.
Before the signature of any contract, the sales representative must:
- inform the consumer about their right of withdrawal;
- and provide them with a special withdrawal form (see "Online services and forms").
If the sales representative has not provided such a form, the right of withdrawal deadline is extended by one year and the sales representative cannot request any damages for a loss of value due to the use of the goods during that time or for services performed.
If the consumer gave their express consent to begin the provision of services, thereby acknowledging that they will lose their right of withdrawal once the contract is executed, they can no longer withdraw from it once the provision of services has been completed.
Right to information
Before the signature of a contract, the sales representative must inform the consumer about:
- the main characteristics of the product or service;
- the total price;
- their identity, address, telephone number and email address, if available, so that the consumer can contact the sales representative if needed;
- the identity of the sales professional for whom they work;
- the delivery date of the goods or service;
- the transport costs;
- the right of withdrawal and the special withdrawal form (see "Online services and forms").
The consumer is entitled to receive this information on paper.
If the consumer does not receive this information, and if said information (or other information that the professional is required to provide) is deemed to be essential, they can request the nullity of the contract in court and the reimbursement of the amounts paid to the professional.
Online services and forms
Who to contact
Luxembourg Consumer Association (ULC)
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Luxembourg Consumer Association (ULC)55, rue des Bruyères L-1274 Howald LuxembourgPhone: (+352) 49 60 22-1Fax: (+352) 49 49 57Email: info@ulc.luVisit website: http://www.ulc.lu/
Closed ⋅ Opens tomorrow at 8.00
- Tuesday:
- 8.00 to 12.00
- Wednesday:
- 8.00 to 12.00
- Thursday:
- 8.00 to 12.00
- Friday:
- 8.00 to 12.00
- Saturday:
- Closed
- Sunday:
- Closed
- Monday:
- 8.00 to 12.00
Legal advice: Monday to Friday from 8.00 to 12.00 without appointment / in the afternoon only with appointment
European Consumer Centre
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European Consumer Centre271, route d'Arlon L-1150 Luxembourg LuxembourgPhone: (+352) 26 84 64-1Fax: (+352) 26 84 57 61Email: info@cecluxembourg.luVisit website: https://www.cecluxembourg.lu/contact/
Open Closes at 16.00
- Tuesday:
- 9.00 to 16.00
- Wednesday:
- 9.00 to 13.00
- Thursday:
- 9.00 to 16.00
- Friday:
- 9.00 to 16.00
- Saturday:
- Closed
- Sunday:
- Closed
- Monday:
- 9.00 to 16.00
Opening hours and telephone reception hours:
Monday to Friday from 09.00 - 16.00, except on Wednesdays (09.00 - 13.00).
Communes (communal administrations)
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Beaufort9, rue de l'Eglise L-6315 Beaufort LuxembourgPhone: (+352) 83 60 45-1Fax: (+352) 86 93 88Website: http://www.beaufort.luMonday to Friday: 08.30 - 12.00 and 14.00 - 16.30 (closed on Thursday afternoon) / open until 20.00 on Wednesdays
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Bech1, Enneschtgaass L-6230 Bech LuxembourgPhone: (+352) 79 01 68-1Fax: (+352) 79 06 74Email address: bech@pt.luWebsite: http://www.bech.luMonday to Friday: 08.00 - 12.00 and 13.00 - 17.00 (closed on Monday afternoons); Thursday: 13.00 - 19.00 (open until 17.00 during school holidays)
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Beckerich6, Dikrecherstrooss L-8523 Beckerich LuxembourgPhone: (+352) 23 62 21-1Fax: (+352) 23 62 91 62Website: http://www.beckerich.luMonday, Tuesday, Thursday, Friday: 08.30 - 12.00; Wednesday: 08.30 - 12.00 and 14.00 - 17.45
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Berdorf5, rue de Consdorf L-6551 Berdorf LuxembourgPhone: (+352) 79 01 87-1Fax: (+352) 79 91 89Website: http://www.berdorf.luMonday to Friday: 08.00 - 12.00; Monday to Wednesday: 14.00 - 16.00; Thursday: 14.00 - 19.00
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Bertrange2, beim Schlass L-8058 Bertrange LuxembourgB.P. 28 L-8005 BertrangePhone: (+352) 26 31 2-1Fax: (+352) 26 31 27 57Website: http://www.bertrange.luMonday to Friday: 08.00 - 12.00 and 13.00 - 16.00
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Bettembourg13, rue du Château L-3217 Bettembourg LuxembourgB.P. 29 L-3201 BettembourgPhone: (+352) 51 80 80-1Fax: (+352) 51 80 80-601Website: http://www.bettembourg.luMonday to Friday: 08.30 - 11.30 and 14.00 - 16.30 / "Biergerzenter" open until 19.00 on Thursdays
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Bettendorf1, rue Neuve L-9353 Bettendorf LuxembourgPhone: (+352) 80 25 92-1Fax: (+352) 80 92 34Website: http://www.bettendorf.luMonday: 08.00 - 11.30 and 14.00 - 18.45; Tuesday to Friday: 08.00 - 11.30 and 14.00 - 16.30 (closed on Wednesdays)
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Betzdorf11, rue du Château L-6922 Berg LuxembourgB.P. 2 L-6901 Roodt/SyrePhone: (+352) 77 00 49-1Fax: (+352) 77 00 82Website: http://www.betzdorf.luLundi à vendredi: 08.00 - 12.00 et 13.30 - 16.30
(bureau de la population et état civil) / Uniquement sur RDV: lundi, mardi, jeudi, vendredi: 16.30 - 17.00; mercredi: 07.00 - 08.00 -
Bissen1, rue des Moulins L-7784 Bissen LuxembourgB.P. 25 L-7703 BissenPhone: (+352) 83 50 03-21Fax: (+352) 85 97 63Website: http://www.bissen.luMonday: 08.30 - 11.30 and 13.30 - 18.30 (only population service);
Tuesday to Friday: 08.30 - 11.30 and 13.30 - 16.30 (closed on Thursday morning) -
Biwer6, Kiirchestrooss L-6834 Biwer LuxembourgPhone: (+352) 71 00 08-1Fax: (+352) 71 90 25Website: http://www.biwer.luLundi à vendredi: 08.00 - 11.30
(fermé le 1ier mercredi de chaque mois le matin, ouvert le 1ier mercredi de chaque mois l'après-midi de 14.00 - 18.00) -
Boulaide3, rue de la Mairie L-9640 Boulaide LuxembourgPhone: (+352) 99 30 12Fax: (+352) 99 36 92Website: http://www.boulaide.luMonday, Thursday: 14.00 - 17.00; Tuesday, Wednesday, Friday: 08.30 - 12.00
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Bourscheid1, Schlassweee L-9140 Bourscheid LuxembourgPhone: (+352) 99 03 57-1Fax: (+352) 99 03 57-565Website: http://www.bourscheid.luMonday to Friday: 08.00 - 12.00; Monday: 14.00 - 18.00; Tuesday to Friday: 14.00 - 16.00 (except on Wednesdays)
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Bous-Waldbredimus20, rue Luxembourg L-5408 Bous LuxembourgFax: (+352) 28 86 04 109Email address: info@bouswaldbredimus.luWebsite: http://www.bouswaldbredimus.luOther services: please make an appointment during normal office hours
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ClervauxMontée du Château L-9712 Clervaux LuxembourgB.P. 35 L-9701 ClervauxPhone: (+352) 27 800-1Fax: (+352) 27 800-900Website: http://www.clervaux.luLundi à vendredi: 08.00 - 11.30; mardi à vendredi: 14.00 - 16.30
mercredi ouvert jusqu'à 19.00 (uniquement bureau de la population, sauf la veille d'un jour férié) -
Colmar-Berg5, rue de la Poste L-7730 Colmar-Berg LuxembourgB.P. 10 L-7701 Colmar-BergPhone: (+352) 83 55 43-1Fax: (+352) 83 55 43-225Website: http://www.colmar-berg.luMonday to Thursday: 08.00 - 12.00; Wednesday: 13.00 - 17.00 (closed on Fridays)
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Consdorf8, route d'Echternach L-6212 Consdorf LuxembourgPhone: (+352) 79 00 37-1Fax: (+352) 79 04 31Website: http://www.consdorf.luMonday to Friday: 08.00 - 12.00 and 14.00 - 16.00; open until 18.00 on Tuesdays
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Contern4, Place de la Mairie L-5310 Contern LuxembourgPhone: (+352) 35 02 61Fax: (+352) 35 72 36Email address: marc.miller@contern.luWebsite: http://www.contern.luMonday-Friday: 08.15 - 11.30 and 13.30 - 16.30 / or by appointment between 07.00 - 08.15 and 16.30 - 18.30
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DalheimGemengeplaz L-5680 Dalheim LuxembourgPhone: (+352) 23 60 53-25Fax: (+352) 23 60 53-50Website: http://www.dalheim.luClosed Monday and Friday afternoon; appointments can be made for urgent administrative matters.
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Diekirch27, avenue de la Gare L-9233 Diekirch LuxembourgB.P. 145 L-9202 DiekirchPhone: (+352) 80 87 80-1Fax: (+352) 80 87 80-250Website: http://www.diekirch.luLundi à vendredi: 08.30 - 11.30 et 14.00 - 16.30 / Bureau de la population et état civil: mercredi jusqu'à 18.00
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Differdange40, avenue Charlotte L-4530 Differdange LuxembourgB.P. 12 L-4501 DifferdangePhone: (+352) 58 77 1-11Fax: (+352) 58 77 1-1210Website: http://www.differdange.luMonday and Friday: 08.00 - 11.30 and 13.30 - 16.30 / the "Biergeramt" is also open on Saturday morning: 09.00 - 11.00
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Dippach11, rue de l'Eglise L-4994 Schouweiler LuxembourgB.P. 59 L-4901 BascharagePhone: (+352) 27 95 25-200Fax: (+352) 27 95 25-299Email address: commune@dippach.luWebsite: http://www.dippach.luMonday to Friday: 08.00 - 12.00 and 14.00 - 17.00; open until 18.00 on Mondays; Wednesday from 07.30
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DudelangePlace de l'Hôtel de Ville L-3590 Dudelange LuxembourgB.P. 73 L-3401 DudelangePhone: (+352) 51 61 21 -1Fax: (+352) 51 61 21-299Website: http://www.dudelange.luMonday, Tuesday and Friday: 8.00-12.00 and 13.00-17.00; Wednesday: 8.00-12.00 and 13.00-19.00; Thursday: 8.00-17.00
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Echternach2, place du Marché L-6460 Echternach LuxembourgB.P. 22 L-6401 EchternachPhone: (+352) 72 92 22-1Fax: (+352) 72 92 22-51Website: http://www.echternach.luLundi à jeudi: 08.30 -11.30 et 14.00 - 16.30 ; vendredi: 08.30 - 13.00 heures / Bureau de la population et état civil: lundi ouvert jusqu’à 19.00
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Ell27, Haaptstrooss L-8530 Ell LuxembourgB.P. 9 L-8501 Redange/AttertPhone: (+352) 26 62 38-1Fax: (+352) 26 62 38-55Website: http://www.ell.luMonday, Wednesday, Friday: 08.15 - 11.45; Thursday: 13.30 - 18.30
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Erpeldange sur Sûre21, Porte des Ardennes L-9145 Erpeldange-sur-Sûre LuxembourgB.P. 39 L-9001 EttelbruckPhone: (+352) 81 26 74-1Fax: (+352) 81 97 08Website: http://www.erpeldange.luMonday: 07.30 - 11.30 and 13.00 - 18.00; Tuesday, Thursday, Friday: 07.30 - 11.30 and 13.00 - 16.30; closed on Wednesday
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Esch sur AlzettePlace de l'Hôtel de Ville L-4002 Esch-sur-Alzette LuxembourgB.P. 145 L-4002 Esch-sur-AlzettePhone: (+352) 2754 1Fax: (+352) 54 35 14 667Website: http://www.esch.luMonday to Friday: 08.00 - 17.00 ("Biergeramt")
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Esch-sur-Sûre1, an der Gaass L-9150 Eschdorf LuxembourgPhone: (+352) 83 91 12-1Fax: (+352) 83 91 12-25Website: http://www.esch-sur-sure.luMonday to Thursday: 08.00 - 11.30 and 13.00 - 16.30 ; open until 18.30 on Mondays, Friday: 08.00 - 11.30
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EttelbruckPlace de l'Hôtel de Ville L-9087 Ettelbruck LuxembourgB.P. 116 L-9002 EttelbruckPhone: (+352) 81 91 81-1Fax: (+352) 81 91 81-364Website: http://www.ettelbruck.luMonday to Friday: 08.00 - 11.30 and 13.30 - 16.30; open until 18.30 on Wednesdays
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Feulen25, route de Bastogne L-9176 Niederfeulen LuxembourgPhone: (+352) 81 27 47-1Fax: (+352) 81 79 08Website: http://www.feulen.luMonday, Tuesday, Wednesday and Friday: 08.00 - 12.00 (closed on Thursday morning and Friday afternoon); Monday; 13.00 - 16.00; Wednesday: 13.00-17.00,; Thursday: 13.00 - 18.00
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Fischbach1, rue de l'Eglise L-7430 Fischbach LuxembourgPhone: (+352) 32 70 84-1Fax: (+352) 32 70 84-50Website: http://www.acfischbach.luMonday-Friday: 08.30 - 11.30 and 14.00 - 18.00
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Flaxweiler1, rue de Berg L-6926 Flaxweiler LuxembourgPhone: (+352) 77 02 04-1Fax: (+352) 77 08 33Website: http://www.flaxweiler.luMonday to Friday: 08.30 - 11.30 and 13.30 - 16.30
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Frisange10, Munnerëferstrooss L-5701 Frisange LuxembourgB.P. 12 L-5701 AspeltPhone: (+352) 23 66 84 08-1Fax: (+352) 23 66 06 88Website: http://www.frisange.luclosed on Friday afternoon
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Garnich15, rue de l'Ecole L-8353 Garnich LuxembourgPhone: (+352) 38 00 19-1Fax: (+352) 38 00 19 90Website: http://www.garnich.luMonday-Friday: 08.30-11.30; Monday: 14.00 - 18.00; Tuesday, Wednesday, Friday: 14.00 - 16.00; Thursday afternoon closed.
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Goesdorf1, Op der Driicht L-9653 Goesdorf LuxembourgPhone: (+352) 83 92 70Fax: (+352) 89 91 73Website: http://www.goesdorf.luMonday, Tuesday, Thursday, Friday: 08.30 - 11.30 and 13.30 - 16.30; every 2nd Tuesday evening from 16.30-18.30 / closed on Wednesday.
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Grevenmacher6, Place du Marché L-6755 Grevenmacher LuxembourgB.P. 5 L-6701 GrevenmacherPhone: (+352) 75 03 11-1Fax: (+352) 75 03 11-80Website: http://www.grevenmacher.lu
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Grosbous-Wahl1, rue de Bastogne L-9154 Grosbous LuxembourgPO box 7 L-9006 GrosbousPhone: (+352) 83 80 22-1Fax: (+352) 83 86 55Website: https://g-w.lu/
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HabschtPlace Denn L-8465 Eischen LuxembourgPhone: (+352) 39 01 33-1Fax: (+352) 39 01 33-209Website: http://www.hobscheid.luMaison communale à Eischen: lundi à vendredi: 08.00 - 12.00; lundi, jeudi, vendredi: 13.00 - 17.00; mardi: 13.00 - 19.00; mercredi fermé / Bureau communal à Hobscheid: mercredi: 10.00 - 12.00 / Bureau communal à Septfontaines: mercredi: 13.30 - 16.30
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Heffingen2, am Duerf L-7651 Heffingen LuxembourgPhone: (+352) 83 71 68-1Fax: (+352) 87 97 54Website: http://www.heffingen.lu
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Helperknapp2, rue de Hollenfels L-7481 Tuntange LuxembourgPhone: (+352) 28 80 40-1Fax: (+352) 28 80 40-299Website: http://www.helperknapp.luMonday: 08.00 – 11.30 / Tuesday: 07.00 – 11.30 and 13.30 – 16.30 / Wednesday: 08.00 – 11.30 and 13.30 – 16.30 (* Nocturne every first Wednesday of the month until 18.30 / Thursday: 08.00 – 11.30 and 13.30 – 16.30 (** Thursday afternoon by appointment only) / Friday: 08.h00 – 11.30.
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Hesperange474, route de Thionville L-5886 Hesperange LuxembourgB.P. 10 L-5801 HesperangePhone: (+352) 36 08 08-1Fax: (+352) 36 00 06Website: http://www.hesperange.luMonday to Friday: 07.45 - 11.45 and 13.30 - 17.00; open until 18.00 on Thursdays
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Junglinster12, rue de Bourglinster L-6112 Junglinster LuxembourgB.P. 14 L-6101 JunglinsterPhone: (+352) 78 72 72-1Fax: (+352) 78 83 19Website: http://www.junglinster.luLundi à vendredi: 08.00 - 12.30 et 13.00 - 16.30 / ouvert jeudi jusqu'à 19.00 (sauf la veille d'un jour férié)
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Käerjeng24, rue de l'Eau L-4920 Bascharage LuxembourgB.P. 50 L-4901 BascharagePhone: (+352) 50 05 52-1Fax: (+352) 50 05 52 399Website: http://www.kaerjeng.luMonday to Friday: 08.00 - 11.30 and 13.30 - 16.00 (or by appointment)
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Kayl4, rue de l'Hôtel de Ville L-3674 Kayl LuxembourgB.P. 56 L-3601 KaylPhone: (+352) 56 66 66-1Fax: (+352) 56 33 23Website: http://www.kayl.lu
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Kehlen15, rue de Mamer L-8280 Kehlen LuxembourgPhone: (+352) 30 91 91-1Fax: (+352) 30 91 91-200Website: http://www.kehlen.luMonday-Friday: 07.00 - 11.30 and 13.30 - 16.00
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Kiischpelt7, op der Gare L-9776 Wilwerwiltz LuxembourgPhone: (+352) 92 14 45Fax: (+352) 92 06 15Website: http://www.kiischpelt.luMonday to Friday: 09.00 - 11.30 and 14.00 - 16.30
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Koerich2, rue du Château L-8385 Koerich LuxembourgPhone: (+352) 39 02 56-1Fax: (+352) 39 73 62Website: http://www.koerich.lu
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Kopstal28, rue de Saeul L-8189 Kopstal LuxembourgPhone: (+352) 30 01 71-1Fax: (+352) 30 04 15Website: http://www.kopstal.luMonday to Friday: 07.30 - 12.00 and 13.30 - 16.00
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Lac de la Haute-Sûre7, Duerfstrooss L-9635 Bavigne LuxembourgPhone: (+352) 99 35 54-1Fax: (+352) 99 35 53Website: http://www.lac-haute-sure.luMonday, Friday: 08.00 -11.30; Tuesday, Thursday: 08.00 - 11.30 and 13.30 - 16.30 (closed on Wednesdays)
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Larochette33, chemin J.A. Zinnen L-7626 Larochette LuxembourgPhone: (+352) 83 70 38-1Fax: (+352) 87 96 46Website: http://www.larochette.luService population: lundi à vendredi: 08.00 - 12.00 et 14.00 - 17.00, lundi ouvert jusqu'à 19.00 / Sécrétariat et état civil: lundi à vendredi de 08.00 - 12.00 et 14.00 à 17.00
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Lenningen3, rue de l'Église L-5414 Canach LuxembourgPhone: (+352) 35 97 35-1Fax: (+352) 35 97 36Website: http://www.lenningen.luPopulation office and civil registry office: Monday to Friday from 08.00 to 12.00 and 13.00 to 16.00; by prior appointment also on Tuesdays and Thursdays from 07.00 to 08.00 and on Wednesdays from 16.00 to 18.00
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Leudelange5, Place des Martyrs L-3361 Leudelange LuxembourgB.P. 32 L-3205 LeudelangePhone: (+352) 37 92 92-1Fax: (+352) 37 92 92 50Website: http://www.leudelange.luMonday to Friday: 08.00 - 11.30 and 13.30 - 16.00; open until 18.30 on Thursdays
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Lintgen2, rue de Diekirch L-7440 Lintgen LuxembourgPhone: (+352) 32 03 59-1Fax: (+352) 32 03 59-35Website: http://www.lintgen.luMonday-Friday: 08.30 - 12.00 and 13.00 - 16.00; open until 19.00 on Thursdays
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Lorentzweiler87, route de Luxembourg L-7373 Lorentzweiler LuxembourgB.P. 7 L-7507 LorentzweilerPhone: (+352) 33 72 68-1Fax: (+352) 33 32 88Website: http://www.lorentzweiler.lu
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Luxembourg42, Place Guillaume II Luxembourg LuxembourgL-2090 LuxembourgPhone: (+352) 47 96-1Website: http://www.vdl.luMonday-Friday: 08.00 - 12.00 and 13.30 - 18.00
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Mamer1, Place de l'Indépendance L-8252 Mamer LuxembourgB.P. 50 L-8201 MamerPhone: (+352) 31 00 31-1Fax: (+352) 31 00 31-72Website: http://www.mamer.luWednesday after-hours opening: 16.30-19.00 by appointment only. (https://rendezvous.mamer.lu)
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Manternach3, Kirchewee L-6850 Manternach LuxembourgPhone: (+352) 71 01 72-21Fax: (+352) 71 08 16Website: http://www.manternach.lu
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MerschPlace St. Michel L-7556 Mersch LuxembourgB.P. 93 L-7501 MerschPhone: (+352) 32 50 23-1Fax: (+352) 32 80 13Website: http://www.mersch.luMonday to Friday: 08.30 - 11.30 and 13.30 - 16.00; open until 19.00 on Wednesday
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Mertert1-3, Grand-Rue L-6630 Wasserbillig LuxembourgB.P. 4 L-6601 WasserbilligPhone: (+352) 74 00 16-1Fax: (+352) 74 85 97Website: http://www.mertert.luMonday to Friday: 07.00 - 12.00 and 13.00 - 16.00
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Mertzig22, rue Principale L-9168 Mertzig LuxembourgPhone: (+352) 83 82 44-1Website: http://www.mertzig.luMonday - Friday: 08.30 - 11.30 and 13.30 - 16.30; Wednesday: 07.30 - 11.30 (morning only)
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MondercangeRue Arthur Thinnes L-3901 Mondercange LuxembourgB.P. 50 L-3901 MondercangePhone: (+352) 55 05 74-1Fax: (+352) 57 21 66Website: http://www.mondercange.luLundi à vendredi: 07.30 - 11.30 et 13.00 - 16.00
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Mondorf-les-Bains1, Place des Villes Jumelées L-5627 Mondorf-les-Bains LuxembourgB.P. 55 L-5601 Mondorf-les-BainsPhone: (+352) 23 60 55-1Fax: (+352) 23 60 55-29Website: http://www.mondorf-les-bains.luMonday to Friday: 08.00 - 12.00 and 13.30 - 16.00; open until 18.30 on the first Wednesday of the month; Friday: 07.00 - 15.00
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Niederanven18, rue d'Ernster L-6977 Oberanven LuxembourgB.P. 21 L-6905 NiederanvenPhone: (+352) 34 11 34-1Fax: (+352) 34 11 34 47Website: http://www.niederanven.luMonday to Thursday: 08.00 - 11.30 and 13.00 - 16.30; open until 19.00 on Monday; Friday: 08.00 - 14.00
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Nommern31, rue Principale L-7465 Nommern LuxembourgPhone: (+352) 83 73 18-1Fax: (+352) 83 73 18-299Website: http://www.nommern.lu
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Parc Hosingen11, Op der Héi L-9809 Hosingen LuxembourgB.P. 12 L-9801 HosingenPhone: (+352) 92 13 41-1Fax: (+352) 92 93 19Website: http://www.hosingen.luMonday to Friday: 08.15 - 11.45 and 14.00 - 16.45; open until 18.30 on Wednesdays
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PetangePlace J.F. Kennedy L-4760 Pétange LuxembourgB.P. 23 L-4701 PétangePhone: (+352) 50 12 51-1000Fax: (+352) 50 12 51-2000Email address: commune@petange.luWebsite: http://www.petange.luMonday to Friday: 08.30 - 11.30 and 13.30 - 16.30 (open until 18.30 on Wednesdays)
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Preizerdaul3, rue de l'Eglise L-8606 Bettborn LuxembourgPhone: (+352) 26 62 99 10Fax: (+352) 26 62 99 99Website: http://www.preizerdaul.luMonday to Friday: 08.00 - 12.00; Monday and Wednesday: 14.00 - 18.00
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Putscheid7, Veinerstrooss L-9462 Putscheid LuxembourgPhone: (+352) 99 04 20-1Fax: (+352) 90 80 24Website: http://www.putscheid.luTuesday and Thursday only by appointment
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Rambrouch19, rue Principale L-8805 Rambrouch LuxembourgFax: (+352) 23 64 06 57Website: http://www.rambrouch.lu
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Reckange-sur-Mess83, rue Jean-Pierre Hilger L-4980 Reckange-sur-Mess LuxembourgPhone: (+352) 37 00 24-1Fax: (+352) 37 92 20Website: http://www.reckange.luMonday-Wednesday, Friday: 08.30 - 11.30 and 14.00 - 16.30; Thursday: 07.00 - 11.30 and 14.00 - 19.00
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Redange/Attert38, Grand-Rue L-8510 Redange/Attert LuxembourgB.P. 8 L-8501 Redange/AttertPhone: (+352) 23 62 24-1Fax: (+352) 23 62 04 28Website: http://www.redange.luMonday to Friday: 08.00 - 12.00; Wednesday: 14.00 - 18.00
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Reisdorf2, place de l'Eglise L-9391 Reisdorf LuxembourgPhone: (+352) 83 62 21Fax: (+352) 86 92 30Website: http://www.reisdorf.luMonday to Friday: 08.00 - 12.00 and 14.00 - 17.00 (closed on Wednesdays); open until 19.00 on Thursdays
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RemichPlace de la Résistance L-5501 Remich LuxembourgB.P. 9 L-5501 RemichPhone: (+352) 23 69 2-1Fax: (+352) 23 69 2-227Website: http://www.remich.luLundi à jeudi: 08.00 - 12..00 et 13.30 - 16.00; chaque 1er mercredi du mois ouvert jusqu'à 19.00; vendredi 07.00-13.00
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Roeser40, Grand-Rue L-3394 Roeser LuxembourgPhone: (+352) 36 92 32-1Fax: (+352) 36 92 32 219Website: http://www.roeser.lu
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Rosport-Mompach9, rue Henri Tudor L-6582 Rosport LuxembourgPhone: (+352) 73 00 66-1Fax: (+352) 73 04 26Website: http://www.rosportmompach.luMonday: 08.30 - 11.30 and 14.00 - 19.00; Tuesday: 14.00 - 16.30; Wednesday, Thursday: 08.30- 11.30 and 14.00 - 16.30; Friday: 07.30 - 14.00
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Rumelange2, Place G.-D. Charlotte L-3710 Rumelange LuxembourgPhone: (+352) 56 31 21-1Fax: (+352) 56 57 04Website: http://www.rumelange.luMonday to Friday: 08.00 - 11.30 and 13.30 - 16.30
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Saeul8, rue Principale L-7470 Saeul LuxembourgB.P. 11 L-7506 SaeulPhone: (+352) 23 63 22-1Fax: (+352) 23 63 94 29Website: http://www.saeul.luTuesday to Friday: 08.30 - 11.30; Thursday: 08.30 - 11.30 and 14.00 - 18.30
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Sandweiler18, rue Principale L-5240 Sandweiler LuxembourgB.P. 11 L-5201 SandweilerPhone: (+352) 35 97 11-1Fax: (+352) 35 79 66Website: http://www.sandweiler.luTown hall: Monday to Friday: 08.15 - 11.45 and 13.15 - 16.45 / Population office, civil register and education services: Monday to Friday: 08.15 - 11.45 and 13.15 - 16.00
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Sanem60, rue de la Poste L-4477 Belvaux LuxembourgB.P. 74 L-4401 BelvauxPhone: (+352) 59 30 75-1Fax: (+352) 59 30 75 67Website: http://www.sanem.luMonday, Thursday, Friday: 08.30 - 11.30 and 13.30 - 16.00; Tuesday: 07.15 - 11.30 and 13.30 - 16.00; Wednesday: 08.30 - 11.30 and 13.30 - 18.00
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Schengen75, Wäistrooss L-5440 Remerschen LuxembourgB.P. 10 L-5506 RemerschenPhone: (+352) 23 66 40 28Fax: (+352) 23 66 48 25Website: http://www.schengen.luMonday to Friday: 08.00 - 12.00 and 13.30 - 16.00; each Thursday from 07.00; first Wednesday of the month upoon 18.00
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Schieren90, route de Luxembourg L-9125 Schieren LuxembourgPhone: (+352) 81 26 68-54Fax: (+352) 81 67 87Website: http://www.schieren.luMonday, Tuesday, Wednesday: 07.30 - 11.30 and 13.30 - 16.30 /Thursday: 13.30-18.00 / Friday: 07.30 - 11.30
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SchifflangeRue Aloyse Kayser L-3852 Schifflange LuxembourgB.P. 11, Avenue de la Libération L-3801 SchifflangePhone: (+352) 54 50 61-1Fax: (+352) 45 42 02Website: http://www.schifflange.luMonday to Friday: 08.00 - 12.00 and 14.00 - 17.00
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Schuttrange2, Place de l'Eglise L-5367 Schuttrange LuxembourgPhone: (+352) 35 01 13-1Fax: (+352) 35 01 13-259Website: http://www.schuttrange.luMonday: 08.00 - 14.00; Tuesday: 08.00 - 11.30 and 13.00 - 18.30; Wednesday-Friday: 08.00 - 11.30 and 13.00 - 16.00
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Stadtbredimus17, Dicksstrooss L-5451 Stadtbredimus LuxembourgPhone: (+352) 23 69 62-1Fax: (+352) 23 69 95-21Website: http://www.stadtbredimus.lu
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Steinfort4, Square Patton L-8443 Steinfort LuxembourgB.P.42 L-8401 SteinfortPhone: (+352) 39 93 13-1Fax: (+352) 39 00 15Website: http://www.steinfort.luMonday to Friday: 09.00 - 11.30 and 14.00 - 16.00
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Steinsel9, rue Paul Eyschen L-7317 Steinsel LuxembourgPhone: (+352) 33 21 39-1Fax: (+352) 33 21 39-39Website: http://www.steinsel.lu
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Strassen1, Place G. D. Charlotte L-8041 Strassen LuxembourgB.P. 22 L-8001 StrassenPhone: (+352) 31 02 62-1Fax: (+352) 31 02 62-111Website: http://www.strassen.luMonday to Friday: 08.00 - 11.30 and 13.30 - 16.00; open until 18.00 on Wednesdays
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Tandel6, Haaptstrooss L-9350 Bastendorf LuxembourgB.P. 141 L-9202 DiekirchFax: (+352) 80 38 03 20Website: http://www.tandel.lu
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Troisvierges9-11, Grand-Rue L-9905 Troisvierges LuxembourgB.P. 9 L-9901 TroisviergesPhone: (+352) 99 80 50-1Fax: (+352) 99 82 38Website: http://www.troisvierges.lu
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Useldange2, rue de l'Eglise L-8706 Useldange LuxembourgPhone: (+352) 23 63 00 51-1Fax: (+352) 23 63 82 27Website: http://www.useldange.lu
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Vallée de l'Ernz18, rue de Larochette L-7661 Medernach LuxembourgPhone: (+352) 83 73 02-1Fax: (+352) 87 96 65Website: http://www.aerenzdall.lu
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ViandenPlace Vic. Abens L-9401 Vianden LuxembourgB.P. 10 L-9401 ViandenPhone: (+352) 83 48 21-1Fax: (+352) 83 48 26Website: http://www.vianden.lu
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Vichten1, rue de l'Eglise L-9188 Vichten LuxembourgPhone: (+352) 88 80 50-1Fax: (+352) 88 92 10Website: http://www.vichten.luMonday and Friday: 08.00 - 11.30; Thursday: 14.00 - 19.00
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Waldbillig1, rue André Hentges L-7680 Waldbillig LuxembourgPhone: (+352) 83 72 87-1Fax: (+352) 83 77 89Website: http://www.waldbillig.luMonday to Friday: 07.30 - 12.00; Tuesday: 13.30 - 17.00; Thursday: 13.30 - 19.00
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WalferdangePlace de la mairie L-7201 Walferdange LuxembourgB.P. 1 L-7201 WalferdangePhone: (+352) 33 01 44-1Fax: (+352) 33 30 60Email address: secretariat@walfer.luWebsite: http://www.walfer.lu
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Weiler-la-Tour7, rue du Schlammestee L-5770 Weiler-la-Tour LuxembourgPhone: (+352) 26 61 71-1Fax: (+352) 26 61 71-200Website: http://www.weiler-la-tour.lu
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WeiswampachOm Leempuddel L-9991 Weiswampach LuxembourgPhone: (+352) 97 80 75-10Fax: (+352) 97 80 78Website: http://www.weiswampach.lu
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Wiltz8-10, Grand-Rue L-9530 Wiltz LuxembourgB.P. 60 L-9501 WiltzPhone: (+352) 95 99 39-1Fax: (+352) 95 99 39-45Website: http://www.wiltz.luMonday to Friday: 08.30 - 11.30 and 13.30 - 16.30; open until 19.00 on Wednesdays
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WincrangeMaison n°85 L-9780 Wincrange LuxembourgPhone: (+352) 99 46 96-1Fax: (+352) 99 46 96-222Website: http://www.wincrange.lu
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Winseler27, Duerfstrooss L-9696 Winseler LuxembourgPhone: (+352) 95 84 74-20Fax: (+352) 95 77 73Website: http://www.winseler.luTuesday, Wednesday, Friday: 08.00 - 12.00 and 13.00 - 17.00
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Wormeldange95, rue Principale L-5480 Wormeldanage LuxembourgPhone: (+352) 76 00 31-1Fax: (+352) 76 84 92Website: http://www.wormeldange.luMonday to Friday: 09.00 - 12.00 and 14.00 - 16.00
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Grand Ducal Police
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Grand Ducal Police - General DirectorateComplexe A-F, rue de Trèves L-2957 Luxembourg LuxembourgB.P. 1007, L-2957 LuxembourgPhone: (+352) 244 244 244Email: contact@police.public.luVisit website: http://www.police.public.lu
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Criminal Police Department24, rue de Bitbourg L-1273 Luxembourg LuxembourgB.P. 1007, L-2957 LuxembourgPhone: (+352) 244 60 6000Website: http://www.police.public.lu/
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Background and Security Checks Section1 A-F, rue de Trèves L-2632 Findel LuxembourgPhone: (+352) 244-244244Email address: upa@police.etat.lu
2 of 3 bodies shown
Related procedures and links
Procedures
Links
Further information
Legal references
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Loi du 2 avril 2014
portant 1. modification - du Code de la consommation, - de la loi modifiée du 14 août 2000 relative au commerce électronique, - de la loi modifiée du 30 mai 2005 relative aux dispositions spécifiques de protection de la personne à l'égard du traitement des données à caractère personnel dans le secteur des communications électroniques et portant modification des articles 88-2 et 88-4 du Code d'instruction criminelle, - de la loi modifiée du 8 avril 2011 portant introduction d'un Code de la consommation; 2. abrogation de la loi modifiée du 16 juillet 1987 concernant le colportage, la vente ambulante, l'étalage de marchandises et la sollicitation de commandes
- Code de la consommation
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Règlement grand-ducal modifié du 2 avril 2014
portant modification de la partie réglementaire du Code de la consommation
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