European Consumer Centre

The European Consumer Centre Luxembourg (CEC Luxembourg) EIG is part of a network of European Consumer Centres in the European Union, Iceland and Norway (European Consumer Centres Network – ECC-Net).

The main missions of CEC Luxembourg are:

  • provide support and advice to consumers in cross-border disputes with companies based in other EU Member States;
  • provide information to consumers about their rights and obligations through various means such as conferences, information sessions, brochures, information stands at trade fairs, and during events like the midis des consommateurs.

CEC Luxembourg aims to bring about amicable solutions to disputes between consumers and professionals, but does not have the authority to initiate legal proceedings.

  • European Consumer Centre

    Address:
    271, route d'Arlon L-1150 Luxembourg Luxembourg
    Phone:
    (+352) 26 84 64-1
    Fax:
    (+352) 26 84 57 61
    Email address:
    info@cecluxembourg.lu
    Website:
    https://www.cecluxembourg.lu/contact/
    Closed ⋅ Opens at 9.00
    Thursday:
    9.00 to 16.00
    Friday:
    9.00 to 16.00
    Saturday:
    Closed
    Sunday:
    Closed
    Monday:
    9.00 to 16.00
    Tuesday:
    9.00 to 16.00
    Wednesday:
    9.00 to 13.00
    Opening hours and telephone reception hours:
    Monday to Friday from 09.00 - 16.00, except on Wednesdays (09.00 - 13.00).

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