Created on
Food and animal feed sectors: report a product withdrawal or recall via MyGuichet.lu
Last update
If food or feed business operators consider or have reason to believe that a product does not meet the requirements for the food chain safety, they must:
- withdraw the product from the market; and
- notify the problem to the authorities;
- if necessary, inform buyers and recall the product concerned.
This notification must be submitted:
- using the online assistant available on MyGuichet.lu, with or without authentication with a LuxTrust product (Smartcard, Token, Signing-Stick) or an electronic identity card (eID); or
- using the MyGuichet.lu mobile app.
For more information on this new online procedure, see our explanatory information page on the subject.