Receiving unscheduled healthcare in a Member State of the EU or the EEA, Switzerland, Montenegro, Serbia or the Republic of North Macedonia
Last update
When travelling abroad, immediate access to healthcare may be necessary.
The European Health Insurance Card is mandatory in order to receive healthcare from providers in the European Union (EU), the European Economic Area (EEA), Switzerland, Montenegro, Serbia and the Republic of North Macedonia.
Who is concerned
All persons enrolled for health and maternity insurance in Luxembourg, who require medical services or urgent medical care while abroad in:
- an EU country;
- an EEA country;
- Switzerland;
- Montenegro;
- Serbia;
- the Republic of North Macedonia.
Important note: if you are not a national of an EU Member State, the European Health Insurance Card does not entitle you to coverage of medical care during a stay in the following countries:
- Denmark;
- Iceland;
- Liechtenstein;
- Norway;
- Switzerland.
Prerequisites
The European Health Insurance Card must be valid.
Before leaving on holiday, it is therefore necessary to check the date of validity on the European side of the Luxembourg social security card.
How to proceed
Unscheduled care
In the case of an unexpected illness or an accident in a Member State of the EU, the EEA, Switzerland, Montenegro, Serbia or the Republic of North Macedonia, insured individuals are entitled to the same care as that available to residents of the country of stay.
Such unplanned care may be outpatient or hospital care and does not require prior authorisation. The European side of the social security card allows insured individuals to contact healthcare providers in the country of stay directly.
The European Health Insurance Card cannot however be used for treatments abroad that are planned in advance.
Reimbursement for expenses incurred
When healthcare delivered abroad is necessary, insured individuals may be reimbursed immediately by the health insurance fund in the country in question, at the rates applicable there.
To have their expenses immediately reimbursed, the insured individual must submit the receipted bills to the relevant body in that country.
Reimbursement if the European card is lost or forgotten
Insured individuals must pay the fees for the medical care in advance, and then request reimbursement from the competent health insurance fund in Luxembourg.
To have their expenses reimbursed, they must present the receipted bills, on which the care is described in medical terms (and not codes), in English, French or German.
The competent health insurance fund will determine the cost of the bills with the foreign health insurance fund, and the insured individual will be reimbursed at the rates and prices of the country where the care as delivered.
Healthcare services delivered by non-contract providers, or services not provided for in the country that the insured individual visited, will not be reimbursed.
At the insured individual's express request, healthcare expenses may be reimbursed at Luxembourg rates and prices.
Who to contact
-
National Health Fund (CNS) Department 'National reimbursements'
- Address:
-
4, rue Mercier
L-2144
Luxembourg
Luxembourg
L-2980 Luxembourg
- Phone:
-
(+352) 27 57 1
working days from 8.00 to 16.00
- Fax:
- (+352) 27 57 27 58
-
Health Insurance Funds for the Public Sector and Related Sectors
- Address:
- Luxembourg
-
Health Insurance Funds for the Public Sector and Related Sectors Health Insurance Fund for Communal Civil Servants and Employees
- Address:
-
20, avenue Emile Reuter
B.P. 328 L-2013
- Phone:
- (+352) 45 05 15
- Fax:
- (+352) 45 02 01 222
- Website:
- https://cmfec.public.lu/fr.html
-
Health Insurance Funds for the Public Sector and Related Sectors Health Insurance Fund for Civil Servants and Public Employees
- Address:
- 32, avenue Marie-Thérèse L-2132 Luxembourg
- Phone:
- (+352) 45 16 81
- Fax:
- (+352) 45 67 50
- Website:
- https://cmfep.public.lu/en.html
-
Health Insurance Funds for the Public Sector and Related Sectors CFL Health Insurance Fund
- Address:
- 2B, rue de la Paix L-2312 Luxembourg
- Phone:
- (+352) 24 89 34 16
- Fax:
- (+352) 24 89 45 01
- Email address:
- emcfl@secu.lu
2 of 4 bodies shown
-
Joint Social Security Centre (CCSS)
- Address:
-
4, rue Mercier
L-2144
Luxembourg
Luxembourg
L-2975 Luxembourg
- Phone:
- (+352) 40 14 11
- Email address:
- ccss@secu.lu
- Website:
- https://ccss.public.lu/en.html
-
Joint Social Security Centre (CCSS) Reception desks
- Address:
- 4, rue Mercier L-2144 Luxembourg
- Phone:
- (+352) 40 14 11
- Email address:
- ccss@secu.lu
- Website:
- https://ccss.public.lu/en.html
Closed ⋅ Opens Monday à 8h00
- Sunday:
- Closed
- Monday:
- 8h00 à 16h00
- Tuesday:
- 8h00 à 16h00
- Wednesday:
- 8h00 à 16h00
- Thursday:
- 8h00 à 16h00
- Friday:
- 8h00 à 16h00
- Saturday:
- Closed
Related procedures and links
Procedures
Links
Further information
- Health on the website of the European Commission
-
Treatment abroad
on the website of the National Health Fund (CNS)
-
Online help and FAQ
on the website of the National Health Fund
-
Leaflet "Transfer abroad"
on the website of the National Health Fund (CNS)
Legal references
- Code de la sécurité sociale
- Statuts de la Caisse nationale de santé (CNS)
-
Règlement CE N°883/2004 du Parlement européen et du Conseil du 29 avril 2004
portant sur la coordination des systèmes de sécurité sociale
-
Règlement CE N°987/2009 du Parlement européen et du Conseil du 16 septembre 2009
fixant les modalités d’application du règlement (CE) no 883/2004 portant sur la coordination des systèmes de sécurité sociale
-
Règlement (CE) 988/2009 du Parlement européen et du Conseil du 16 septembre 2009
modifiant le règlement (CE) 883/2004 portant sur la coordination des systèmes de sécurité sociale, et déterminant le contenu de ses annexes
