Any person, whether natural or legal, who experiences a nuisance or disturbance:

• resulting from an activity carried out by a third party or from an establishment operated by a third party;
• falling within one or more areas for which the Environment Agency has regulatory powers.

The complaint must relate to one of the following:

• olfactory nuisances;
• nuisances due to the discharge of gaseous effluents (fumes) into the atmosphere;
• soil pollution;
• vibration-related nuisances;
• noise pollution;
• non-compliant waste management (including the area of extended producer responsibility);
• non-compliant placing on the market and/or use of chemical substances and mixtures and/or biocides;
• other.

Submission of the complaint

You can submit your complaint to the Environment Agency:

• online via MyGuichet.lu. This procedure requires authentication with a LuxTrust product or an electronic identity card (eID);

• by post, using the specific form (see 'Online services and forms');
• by email to inspections@aev.etat.lu;
• in person.

Identification of the complainant

You must identify yourself by providing, amongst other things:

• your title;
• your surname and first name or, where applicable, the name of your company;
• your address;
• your phone number (landline and/or mobile);
• your email address if you have one.

Identification of the establishment/person charged

You must also identify the establishment or person who is the subject of the complaint and provide, in particular:

• their surname and first name or, where applicable, the name of the company;
• their address;
• their location (urban area, industrial zone, activity zone, green zone, etc.);
• a topographic map showing the site to which the complaint relates (to be attached if possible);
• the GPS/LUREF coordinates of the site (to be provided if possible).

Complaint details

You must provide full details of the complaint and specify:

• the nature of the complaint (odours, air or soil pollution, vibrations, etc.);
• the source of the complaint (building, specific installation, etc.);
• the nuisance caused (type of odour, noise, waste, etc.);
• the frequency of nuisances (permanent or one-off), the start date, the time(s) of the year or the day, etc.

Details of other parties contacted previously in connection with the complaint

You must indicate the steps you have taken before lodging your complaint:

• whether or not they have contacted the company or the person concerned by the complaint;
• whether or not they have contacted another competent authority or other authorities, including details of the contact.

Conclusion

You must specify whether or not you wish to be informed of the results of the investigations and the measures taken by the administration.

Submission of disputes

Once the complaint has been received, the Environment Agency (AEV) will send you an acknowledgement of receipt via MyGuichet.lu, by post or by email, including the reference number under which the complaint has been registered.

After reviewing the complaint, the AEV:

• checks up on the offending establishment and continues its investigation;
• if necessary, the administrative complaint is forwarded to the competent authority.

If you have requested to be informed of the results of the investigations and the measures taken by the administration, the latter will send you a reply via MyGuichet.lu, by post or by email.

Penalties for slanderous or defamatory accusations and denunciations

A penalty of imprisonment of 15 days to 6 months and a fine of EUR 251 to 10,000 will be applied to whoever:

• produces, in writing, a libellous or defamatory statement to the authorities;
• addresses, in writing, to a person any libellous or defamatory accusations against a subordinate of said person.

Procedures

Links