Inclusion assistance
Last update
The aim of inclusion assistance is to facilitate sustainable professional inclusion and to keep people in employment who have disabled employee status or who are in external reclassification.
To benefit from the help of an approved inclusion assistant, the employer and employee concerned need to make a joint application to the ADEM.
The inclusion assistant's role is to accompany and provide appropriate support to the employee.
Who is concerned
Any employer in the private sector who has hired an employee:
- with a disability; and/or
- who is in external professional reclassification.
Any employee who has disabled employee status or who is in external professional reclassification, and who:
- has an employment contract governed by Luxembourg law for a period of at least 12 months; or
- benefits from an ADEM employment measure (in particular the employment initiation contract or the employment re-integration contract).
Prerequisites
The employer and the employee concerned must:
- agree to submit an application for inclusion assistance; and
- choose together an approved assistant or an approved assistance service.
A list of the approved inclusion assistants is published on the websites of the National Employment Agency (ADEM) and the Ministry of Family Affairs. The approved assistants and assistance services are listed according to their field of expertise.
How to proceed
Filing an application for inclusion assistance
Within the context of the application for inclusion assistance, the approved assistant, chosen by the employer and the employee, must:
- assess the work situation and describe the specific problems and needs of the employee with a disability or in external reclassification in their place of work;
- identify the needs of the employer and staff within the company, specifically with regard to preparation, information and awareness-raising concerning the situation of the employee with the disability or in external reclassification (type of disability, health status, special needs) with a view to achieving sustainable inclusion.
The employer, the employee and the inclusion assistant must fill out and sign the form together (see Online services and forms) which must be sent by email to the ADEM inclusion coordinator at: info.inclusion@adem.etat.lu, along with the required supporting documents.
Supporting documents
The form to request inclusion assistance (see Online services and forms) must be accompanied by:
- a description of the position including the scheduled working time;
- a copy of the employment contract for the relevant employee (except in the event of a job integration measure)
- the guardianship judgement, if the employee has a guardian.
Conclusion of the cooperation contract
In the event of a positive response from the ADEM, a cooperation contract is signed. From that point on, the approved assistant's duties are:
- to establish an individualised inclusion plan, which contains a detailed programme of work, with a schedule for the actions to be completed (number of hours, duration and frequency of the assistance);
- to draw up quarterly statements and annual reports that:
- detail how the disabled or externally reclassified employee's situation at work is evolving; and
- summarise the actions taken;
- to draw up a final report that includes the conclusions and the recommended actions to be taken after the assistance has ended. This report must be submitted to the ADEM no later than 2 months after the end of the assistance by:
- post to the following address: ADEM – À l'attention de la responsable du service salariés – BP 2208 - L-1022 LUXEMBOURG ; or
- email to the following address: info.inclusion@adem.etat.lu.
Duration and frequency of the assistance
The number of hours worked by the assistant is set according to the duration of the employment contract/the ADEM employment measure:
If the duration of the employment contract or the employment measure lasts:
- between 12 and 18 months, the number of hours that the assistant must provide is a maximum of 150 hours;
- between 18 and 24 months, the number of hours that the assistant must provide is a maximum of 225 hours;
- 24 months and more, the number of hours that the assistant must provide is a maximum of 300 hours.
Remuneration of the assistant
The inclusion assistant is paid for:
- drawing up the individualised inclusion plan (projet individualisé d'inclusion - PII); and
- the hours worked in accordance with this PII.
The funding for the assistance ends on the date on which the collaboration agreement is terminated.
End of the contract
Any of the parties may terminate the collaboration agreement for several reasons which must be justified. Here are some examples that could justify termination of the project:
- a mutual agreement between all 3 parties;
- the assistant or the employee has a prolonged illness (exceeding 6 months);
- the assistant's approved status is withdrawn;
- the assistant's approved status ends (is not renewed within the 3 months following formal notice to achieve compliance).
Each of the parties may terminate the collaboration agreement if the provisions of the latter are not complied with.
Termination:
- can only be done after the expiry of a one-month period following formal notice sent to the other party to comply with the collaboration agreement;
- may be done without formal notice for any event that renders it immediately and definitively impossible to maintain an assistance relationship.
Please note: In the event that the results are insufficient, the ADEM inclusion coordinator may decide to stop funding the provision of assistance.
Online services and forms
Who to contact
-
National Employment Agency (ADEM)
- Address:
-
13A, rue de Bitbourg
L-1273
Luxembourg
Luxembourg
B.P. 2208, L-1022 Luxembourg
- Phone:
-
(+352) 247 88 888
Contact Center - job seekers
- Email address:
- info@adem.etat.lu
-
National Employment Agency (ADEM) Career Guidance - Luxembourg City - Maison de l'orientation (Educational and Vocational Guidance Centre)
- Address:
-
29, rue Aldringen
L-1118
Luxembourg
Luxembourg
B.P. L-2926 Luxembourg
- Phone:
- (+352) 247 85387
- Phone:
- (+352) 247 85480
- Fax:
- (+ 352) 40 61 39
- Email address:
- info@m-o.lu
Closed ⋅ Opens tomorrow à 8h00
- Monday:
- 8h00 à 12h00, 13h00 à 17h00
- Tuesday:
- 8h00 à 12h00, 13h00 à 17h00
- Wednesday:
- 8h00 à 12h00, 13h00 à 17h00
- Thursday:
- 8h00 à 12h00, 13h00 à 17h00
- Friday:
- 8h00 à 12h00, 13h00 à 17h00
- Saturday:
- Closed
- Sunday:
- Closed
Monday to Friday from 8.00 to 12.00 and from 13.00 to 17.00 -
National Employment Agency (ADEM) Luxembourg City Annex
- Address:
-
12-14, avenue Émile Reuter
L-2420
Luxembourg
Luxembourg
B.P. 19 L-2010 Luxembourg
- Fax:
- (+352) 40 61 39
- Email address:
- info@adem.public.lu
-
National Employment Agency (ADEM) Employer Services
- Address:
- 19, rue de Bitbourg L-1273 Luxembourg Luxembourg
- Phone:
- (+352) 247 88000
- Email address:
- info@adem.etat.lu
- Website:
- http://www.adem.public.lu
-
National Employment Agency (ADEM) Medical Commission
- Address:
- 19, rue de Bitbourg L-1273 Luxembourg-Hamm Luxembourg
- Fax:
- (+352) 26 19 08 22
- Email address:
- commissionmedicale@adem.etat.lu
- Website:
- http://adem.public.lu/en/index.html
-
National Employment Agency (ADEM) Joint Committee (Secretariat) – ADEM
- Address:
- 19, rue de Bitbourg L-1273 Luxembourg-Hamm Luxembourg
- Phone:
- (+352) 247 88888
- Website:
- https://adem.public.lu/en.html
-
National Employment Agency (ADEM) Occupational Counselling and Redeployment Panel
- Address:
-
19, rue de Bitbourg
L-1273
Luxembourg-Hamm
Luxembourg
B.P. 2208 L-1022 Luxembourg
- Phone:
-
(+352) 247 88 888
job seekers
- Email address:
- Info.cor@adem.etat.lu
- Website:
- https://adem.public.lu/en.html
-
National Employment Agency (ADEM) Department for Workers with Reduced Working Capacity
- Address:
- 19, rue de Bitbourg L-1273 Luxembourg-Hamm Luxembourg
- Fax:
- (+352) 247 85402
- Email address:
- info.tcr@adem.etat.lu
- Website:
- http://www.adem.public.lu
-
National Employment Agency (ADEM) Disability and Redeployment Department
- Address:
-
19, rue de Bitbourg
L-1273
Luxembourg
Luxembourg
B.P. 2208 L-1022 Luxembourg
- Phone:
-
(+352) 247 88 888
job seekers
- Phone:
-
(+352) 247 88 000
employers
- Email address:
- commissionmedicale@adem.etat.lu
- Website:
- https://adem.public.lu/en.html
-
National Employment Agency (ADEM) Diekirch Agency
- Address:
-
2, rue de Clairefontaine
L-9220
Diekirch
Luxembourg
B.P. 7 L-9201 Diekirch
- Phone:
- (+352) 247 88888
- Fax:
- (+352) 80 26 35
- Email address:
- info@adem.etat.lu
-
National Employment Agency (ADEM) Career Guidance - Diekirch - Maison de l'orientation (Educational and Vocational Guidance Centre)
- Address:
-
7, avenue de la Gare
L-9233
Diekirch
Luxembourg
B.P. 7 L-9201 Diekirch
- Email address:
- info@m-o.lu
-
National Employment Agency (ADEM) Differdange Agency
- Address:
-
23, Grand-Rue
L-4575
Differdange
Luxembourg
B.P. 5 L-4501 Differdange
- Phone:
- (+352) 247 88888
- Fax:
- (+352) 247 75351
- Email address:
- info@adem.etat.lu
Closed ⋅ Opens tomorrow à 8h00
- Monday:
- 8h00 à 12h00, 13h00 à 17h00
- Tuesday:
- 8h00 à 12h00, 13h00 à 17h00
- Wednesday:
- 8h00 à 12h00, 13h00 à 17h00
- Thursday:
- 8h00 à 12h00, 13h00 à 17h00
- Friday:
- 8h00 à 12h00, 13h00 à 17h00
- Saturday:
- Closed
- Sunday:
- Closed
Mon.-Fri. from 8.00 to 12.00 and from 13.00 to 17.00 -
National Employment Agency (ADEM) Dudelange Agency
- Address:
- 56, rue du Parc L-3542 Dudelange Luxembourg
- Phone:
- (+352) 247 88888
- Fax:
- (+352) 247 75 471
- Email address:
- info@adem.etat.lu
Closed ⋅ Opens tomorrow à 8h00
- Monday:
- 8h00 à 12h00, 13h00 à 17h00
- Tuesday:
- 8h00 à 12h00, 13h00 à 17h00
- Wednesday:
- 8h00 à 12h00, 13h00 à 17h00
- Thursday:
- 8h00 à 12h00, 13h00 à 17h00
- Friday:
- 8h00 à 12h00, 13h00 à 17h00
- Saturday:
- Closed
- Sunday:
- Closed
from 8.00 to 12.00 and from 13.00 to 17.00 -
National Employment Agency (ADEM) Esch-sur-Alzette Agency
- Address:
-
1, boulevard Porte de France
L-4360
Esch-sur-Alzette
Luxembourg
B.P. 289 L-4003 Esch-sur-Alzette
- Phone:
- (+352) 247 88888
- Fax:
- (+352) 54 10 58
- Email address:
- info@adem.etat.lu
-
National Employment Agency (ADEM) Wasserbillig Agency
- Address:
-
44, esplanade de la Moselle
L-6637
Wasserbillig
Luxembourg
B.P. 38 L-6601 Wasserbillig
- Phone:
- (+352) 247 88888
- Fax:
- (+352) 247 75391
- Email address:
- info@adem.etat.lu
Closed ⋅ Opens tomorrow à 8h00
- Monday:
- 8h00 à 12h00, 13h00 à 17h00
- Tuesday:
- 8h00 à 12h00, 13h00 à 17h00
- Wednesday:
- 8h00 à 12h00, 13h00 à 17h00
- Thursday:
- 8h00 à 12h00, 13h00 à 17h00
- Friday:
- 8h00 à 12h00, 13h00 à 17h00
- Saturday:
- Closed
- Sunday:
- Closed
8.00 - 12.00 and 13.00 - 17.00 -
National Employment Agency (ADEM) Wiltz Agency
- Address:
-
20, rue Winseler
L-9577
Wiltz
Luxembourg
B.P. 57 L-9501 Wiltz
- Phone:
- (+352) 247 88888
- Fax:
- (+352) 95 86 11
- Email address:
- info@adem.etat.lu
Closed ⋅ Opens tomorrow à 8h00
- Monday:
- 8h00 à 12h00, 13h00 à 17h00
- Tuesday:
- 8h00 à 12h00, 13h00 à 17h00
- Wednesday:
- 8h00 à 12h00, 13h00 à 17h00
- Thursday:
- 8h00 à 12h00, 13h00 à 17h00
- Friday:
- 8h00 à 12h00, 13h00 à 17h00
- Saturday:
- Closed
- Sunday:
- Closed
Mon.-Fri. 8.00 - 12.00 and 13.00 - 17.00 -
National Employment Agency (ADEM) Financial management of support measures - young persons
- Address:
-
10, rue Bender
L-1229
Luxembourg
Luxembourg
B.P. 2208 L-1022 Luxembourg
- Phone:
- (+352) 247 88888
- Fax:
- (+ 352) 29 65 90
- Email address:
- info.jeune@adem.etat.lu
- Website:
- http://www.adem.public.lu
Closed ⋅ Opens tomorrow à 8h00
- Monday:
- 8h00 à 12h00, 13h00 à 17h00
- Tuesday:
- 8h00 à 12h00, 13h00 à 17h00
- Wednesday:
- 8h00 à 12h00, 13h00 à 17h00
- Thursday:
- 8h00 à 12h00, 13h00 à 17h00
- Friday:
- 8h00 à 12h00, 13h00 à 17h00
- Saturday:
- Closed
- Sunday:
- Closed
Mon.-Fri. from 8.00 to 12.00 and from 13.00 to 17.00 -
National Employment Agency (ADEM) Foreign Workforce Department
- Address:
- 19, rue de Bitbourg L-1273 Luxembourg-Hamm Luxembourg
- Phone:
- (+352) 247 88000
- Fax:
- (+352) 247 90410
- Email address:
- info@adem.etat.lu
-
National Employment Agency (ADEM) Job Protection Department
- Address:
- 1, boulevard Porte de France L-4360 Esch-sur-Alzette Luxembourg
- Phone:
-
(+352) 247 88 888
job seekers
- Phone:
-
(+352) 247 88 000
employers
- Fax:
- (+ 352) 40 59 88
- Email address:
- info.mai@adem.etat.lu
- Website:
- https://adem.public.lu/en.html
-
National Employment Agency (ADEM) Special Reassessment Committee for unemployment benefits (CSR)
- Address:
- 19, rue de Bitbourg L-1273 Luxembourg-Hamm Luxembourg
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Ministry of Family Affairs, Solidarity, Living Together and Reception of Refugees
- Address:
- 13 c, rue de Bitbourg L-1273 Luxembourg-Hamm Luxembourg
- Phone:
- (+352) 247 86500
- Fax:
- (+352) 247 86570
- Email address:
- info@mfi.public.lu
-
Ministry of Family Affairs, Solidarity, Living Together and Reception of Refugees Mediation Committee for Over-indeptedness
- Address:
-
Luxembourg
Luxembourg
L-2919
-
Ministry of Family Affairs, Solidarity, Living Together and Reception of Refugees Integration Department - Welcome and Integration Contract (CAI)
- Address:
- 13 c, rue de Bitbourg L-1273 Luxembourg-Hamm Luxembourg
- Phone:
- (+352) 247 85785
- Email address:
- cai@integration.etat.lu
- Website:
- https://forum-cai.lu/?lang=en
-
Ministry of Family Affairs, Solidarity, Living Together and Reception of Refugees People with Disabilities Division
- Address:
- 13 c, rue de Bitbourg L-1273 Luxembourg-Hamm Luxembourg
- Phone:
- (+352) 247 83654
- Email address:
- accessibilite@fm.etat.lu
2 of 4 bodies shown
Related procedures and links
Procedures
Links
Further information
-
Inclusion Assistant
on the website of the Ministry of Family Affairs, Solidarity, Living Together and Reception of Refugees
-
Liste des assistants à l'inclusion agréés
sur le site de l'ADEM
Legal references
- Code du travail
-
Loi du 1er août 2019
complétant le code du travail en portant création d’une activité d’assistance à l’inclusion dans l’emploi pour les salariés handicapés et les salariés en reclassement externe