• Notre prestataire de services LuxTrust annonce une maintenance le samedi 19 avril de 22h00 à 23h59. Pendant cette période il ne sera pas possible de se connecter aux services publics comme MyGuichet.lu ou eCDF ni de signer électroniquement à l’aide d’un produit LuxTrust. Une connexion et signature avec GouvID reste cependant possible. Par ailleurs, l’utilisation de l’app MyGuichet.lu pour des démarches sans signature reste fonctionnelle, à condition que l’app est couplée avec l’espace personnel de l’utilisateur. 
  • Unser Dienstleister LuxTrust kündigt für Samstag, den 19. April, von 22:00 bis 23:59 Uhr Wartungsarbeiten an. Während dieses Zeitraums ist es nicht möglich, sich bei öffentlichen Diensten wie MyGuichet.lu oder eCDF einzuloggen oder mit einem LuxTrust-Produkt elektronisch zu unterschreiben. Das Einloggen und Unterschreiben mit GouvID bleiben jedoch möglich. Zudem ist die Nutzung der App MyGuichet.lu für Vorgänge ohne Unterschrift weiterhin gewährleistet, sofern die App mit dem persönlichen Bereich des Nutzers gekoppelt ist.
  • Our service provider LuxTrust has announced maintenance work on Saturday 19 April from 22.00 to 23.59. During this period, it will not be possible to log in to public services such as MyGuichet.lu or eCDF, or to sign electronically using a LuxTrust product. However, it is still possible to log in and sign with GouvID. Furthermore, the MyGuichet.lu mobile app can still be used for procedures that do not require a signature, provided that the app is linked to the user's private eSpace.

Authenticating with an eIDAS device

Last update

To enable cross-border authentication for access to online public services, electronic identification resources for electronic transactions (eIDAS - Electronic Identification, Authentication and Trust Services) have been established at European Union (EU) level.

The aim is to enable EU citizens and businesses to carry out administrative procedures online in any other European country using the authentication system recognised in their own country.

In Luxembourg, electronic means of identification from many other EU and European Economic Area (EEA) member countries can be used to authenticate to MyGuichet.lu, in addition to LuxTrust products and the Luxembourg electronic identity card (eID).

Recognised countries

  • Germany
  • Austria
  • Belgium
  • Croatia
  • Cyprus
  • Denmark
  • Spain
  • Estonia
  • France
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Malta
  • The Netherlands
  • Poland
  • Portugal
  • Czech Republic
  • Romania
  • Slovakia
  • Slovenia
  • Sweden

How to proceed

Application for a Luxembourg national identification number

To be able to use your country's eIDAS means of identification for MyGuichet.lu, you need a 13-digit Luxembourg national identification number (matricule). If you do not have such a number, there is an eIDAS registration procedure which allows you to apply for one online:

Apply for a Luxembourg national identification number

With this number, you are registered in the National Registry of Natural Persons (RNPP), which then allows you to use MyGuichet.lu.

The RNPP houses all data relating to the identification of natural persons (whether resident or not) in contact with Luxembourg's public administrations and bodies.

When you apply for a Luxembourg national identification number by authenticating yourself with your eIDAS means of identification, your associated personal identification data will be recorded in the RNPP.

You can also check the validity of your eIDAS means of identification and the associated personal identification data online:

Verify the validity of an eIDAS identification means and the associated personal identification data

Registration on MyGuichet.lu

To benefit from the online services offered by Luxembourg government departments and public bodies, you must register with MyGuichet.lu. Please consult the help article on this subject for further information:

Registering on MyGuichet.lu

Please note that you cannot electronically sign procedures on MyGuichet.lu (such as the income tax return) with an eIDAS device from another country.

Online services

Related content

You may also find the following articles useful:

Registering on MyGuichet.lu

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