Linking my MyGuichet.lu account by scanning a QR code

This page is currently being updated.

Last update

Would you like to access your MyGuichet.lu account whenever you want, directly from your smartphone or tablet? Simply link your account with the MyGuichet.lu mobile app. All it takes is a few clicks.

To create the link, the first thing to do is to log in to your MyGuichet.lu account from a desktop or laptop computer.

Note: To create the link, you must already have a MyGuichet.lu account. You cannot create a new account from the mobile app.

  1. Open your browser and log in to your MyGuichet.lu account using your LuxTrust product or your electronic ID card (eID).
  2. Click the 'Link your device' button at the top of the page.

On your smartphone or tablet:

  1. Open the mobile app and tap 'Link a device'.
  2. Tap 'Continue'.
  3. If you're using an Android device, confirm the use of the camera on your smartphone or tablet by tapping on 'Continue'
  4. Authorise the mobile application to access the camera on your smartphone or tablet. You can modify your choice at any time in the device's system settings.
  5. Use the camera on your smartphone or tablet to scan the QR code displayed on your computer.

Hold your device still for a few seconds to ensure that the QR code is scanned correctly.

To complete the linking process, you will be required to enter:

  • a password, which you can use to unlock the app once the process is completed; and
  • a name for your device.

You can also unlock the app using one of the biometric authentication features (facial recognition or fingerprint scanning) available on your smartphone or tablet.

An automatic email (sent from the email address usermanagement@security.public.lu) confirming the linking of your MyGuichet.lu account with the mobile application is then sent to you. 

Note that your MyGuichet.lu account must be linked on every device on which the mobile app is installed.

Each QR code generated by the computer can only be used to link a single device. If you want to link another device, you must first generate a new QR code and then scan it. Otherwise, an error message will appear in the mobile application.

Related content

Your opinion matters to us

Tell us what you think of this page. You can leave us your feedback on how to improve this page. You will not receive a reply to your feedback. Please use the contact form for any specific questions you might have.

Fields marked with an asterisk (*) are mandatory.

Did you find what you were looking for?*
How would you rate this page?*
Very poor
Very good

Leave a comment to help us improve this page. Do not provide any personal information such as your email address, name, telephone number, etc.

0/1000

Please rate this page

Your opinion has been submitted successfully!

Thank you for your contribution. If you need help or have any questions, please use the contact form.

Would you like to help us make digital public services more user-friendly by submitting your suggestions for improvement?

Then visit Zesumme Vereinfachen, the online participation platform dedicated to administrative simplification in Luxembourg.

Let's simplify things together

An error occurred

Oops, an error has been detected during your form processing.