Calling 116 000, the Europe-wide hotline number for missing children and children in distress
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The 116 000 hotline number is a European emergency telephone number for obtaining assistance throughout the European Union (EU). This number is operational in 19 EU countries, and when dialled, reaches the local authorities in charge of missing children.
The 116 000 hotline is operational 24 hours a day, 7 days a week.
Costs
Calls are free of charge.
How to proceed
Through this single European number, Luxembourgish travellers abroad and foreigners travelling in Luxembourg can easily contact the competent authorities if a child goes missing.
In Luxembourg, anyone calling 116 000 reaches the National Office for Children (Office national de l'enfance - ONE) during business hours, or the Grand Ducal Police at night, on weekends, and on holidays.
The hotline number is for families of children who have gone missing or are in distress. They can dial the hotline in case of:
- runaways;
- parental kidnappings, in Luxembourg or abroad;
- suspicious disappearances of minors or young adults.
Support is provided for as long as the family expresses the need.
The 116 000 number is also available to young people in situations of psychological and/or social distress. The service may offer them help if they have run away from home, or support to help prevent them from doing so.
The 116 000 hotline thus plays a role in preventing disappearances, by providing advice to parents, offering mediation between parents and children, and being available to listen to children and young people in situations of psychological and/or social distress.
The 116 000 service answers calls in the 3 national languages (Luxembourgish, French, and German), as well as in English. The team is composed of psychologists, social workers, and certified educators trained to assist people in need.
Immediate help is provided in emergency cases, by transferring the call to a specialist. Following protocol, all witness accounts are immediately transferred to the competent police department.
The role of a 116 000 specialist is as follows:
- first, to carefully go over the situation with the parents, to make sure they have all important information in their possession;
- to ask the parents to contact the Grand Ducal Police to report the disappearance, if they have not yet done so;
- secondly, and depending on what the parents have already done, advise them on their search to make sure no stone is left unturned;
- to contact the Grand Ducal Police. They apprise them of the situation and make sure that police investigators have all information relevant to the investigation and search methods to be used (the child's state of mind at the time of the disappearance, any illnesses, etc.);
- if the parents express a need, to guide them to an organisation that can provide psychological support.
The specialist stays in contact with the family and regularly obtains information on the investigation's progress until the child's return. Monitoring the disappearance may involve contacting various parties, including the public prosecutor's office, social workers, and educators, depending on what is needed.
Please note that a website is also available.
Who to contact
-
National Office for Children (ONE)
- Address:
-
33, rives de Clausen
L-2165
Luxembourg
Luxembourg
L-2926 Luxembourg
- Phone:
- (+352) 247 73 696
- Email address:
- one@one.etat.lu
Closed ⋅ Opens Monday at 8.00
- Sunday:
- Closed
- Monday:
- 8.00 to 18.00
- Tuesday:
- 8.00 to 18.00
- Wednesday:
- 8.00 to 18.00
- Thursday:
- 8.00 to 18.00
- Friday:
- 8.00 to 18.00
- Saturday:
- Closed
-
National Office for Children (ONE) Regional Office for Children - Capellen
- Address:
- 2-4, parc d’activités Capellen (Bât.C) L-8308 Capellen
- Phone:
- (+352) 247 73 696
- Email address:
- one@one.etat.lu
Closed ⋅ Opens Monday à 8h00
- Sunday:
- Closed
- Monday:
- 8h00 à 18h00
- Tuesday:
- 8h00 à 18h00
- Wednesday:
- 8h00 à 18h00
- Thursday:
- 8h00 à 18h00
- Friday:
- 8h00 à 18h00
- Saturday:
- Closed
-
National Office for Children (ONE) Regional Office for Children - Differdange
- Address:
- 2, rue John Ernest Dolibois L-4573 Differdange
- Phone:
- (+352) 247 73 696
- Email address:
- one@one.etat.lu
Closed ⋅ Opens Monday à 8h00
- Sunday:
- Closed
- Monday:
- 8h00 à 18h00
- Tuesday:
- 8h00 à 18h00
- Wednesday:
- 8h00 à 18h00
- Thursday:
- 8h00 à 18h00
- Friday:
- 8h00 à 18h00
- Saturday:
- Closed
-
National Office for Children (ONE) Regional Office for Children - Dudelange
- Address:
- 41, rue de la Forêt L-3471 Dudelange
- Phone:
- (+352) 247 73 696
- Email address:
- one@one.etat.lu
Closed ⋅ Opens Monday à 8h00
- Sunday:
- Closed
- Monday:
- 8h00 à 18h00
- Tuesday:
- 8h00 à 18h00
- Wednesday:
- 8h00 à 18h00
- Thursday:
- 8h00 à 18h00
- Friday:
- 8h00 à 18h00
- Saturday:
- Closed
-
National Office for Children (ONE) Regional Office for Children - Esch-sur-Alzette
- Address:
- 65b, rue Zénon Bernard L-4031 Esch-sur-Alzette
- Phone:
- (+352) 247 73 696
- Email address:
- one@one.etat.lu
Closed ⋅ Opens Monday à 8h00
- Sunday:
- Closed
- Monday:
- 8h00 à 18h00
- Tuesday:
- 8h00 à 18h00
- Wednesday:
- 8h00 à 18h00
- Thursday:
- 8h00 à 18h00
- Friday:
- 8h00 à 18h00
- Saturday:
- Closed
-
National Office for Children (ONE) Regional Office for Children - Grevenmacher
- Address:
- 2A, avenue Prince Henri L-6735 Grevenmacher
- Phone:
- (+352) 247 73 696
- Email address:
- one@one.etat.lu
Closed ⋅ Opens Monday à 8h00
- Sunday:
- Closed
- Monday:
- 8h00 à 18h00
- Tuesday:
- 8h00 à 18h00
- Wednesday:
- 8h00 à 18h00
- Thursday:
- 8h00 à 18h00
- Friday:
- 8h00 à 18h00
- Saturday:
- Closed
-
National Office for Children (ONE) Regional Office for Children - Hesperange
- Address:
- 33, rue de Gasperich L-5826 Hesperange
- Phone:
- (+352) 247 73 696
- Email address:
- one@one.etat.lu
Closed ⋅ Opens Monday à 8h00
- Sunday:
- Closed
- Monday:
- 8h00 à 18h00
- Tuesday:
- 8h00 à 18h00
- Wednesday:
- 8h00 à 18h00
- Thursday:
- 8h00 à 18h00
- Friday:
- 8h00 à 18h00
- Saturday:
- Closed
-
National Office for Children (ONE) Regional Office for Children - Marnach
- Address:
- 1, Marbuergerstrooss L-9764 Marnach
- Phone:
- (+352) 247 73 696
- Email address:
- one@one.etat.lu
Closed ⋅ Opens Monday à 8h00
- Sunday:
- Closed
- Monday:
- 8h00 à 18h00
- Tuesday:
- 8h00 à 18h00
- Wednesday:
- 8h00 à 18h00
- Thursday:
- 8h00 à 18h00
- Friday:
- 8h00 à 18h00
- Saturday:
- Closed
-
National Office for Children (ONE) Regional Office for Children - Mersch
- Address:
- 5, rue des Prés L-7561 Mersch
- Phone:
- (+352) 247 73 696
- Email address:
- one@one.etat.lu
Closed ⋅ Opens Monday à 8h00
- Sunday:
- Closed
- Monday:
- 8h00 à 18h00
- Tuesday:
- 8h00 à 18h00
- Wednesday:
- 8h00 à 18h00
- Thursday:
- 8h00 à 18h00
- Friday:
- 8h00 à 18h00
- Saturday:
- Closed
-
National Office for Children (ONE) Regional Office for Children - Mompach
- Address:
- 10, um Buer L-6695 Mompach
- Phone:
- (+352) 247 73 696
- Email address:
- one@one.etat.lu
Closed ⋅ Opens Monday à 8h00
- Sunday:
- Closed
- Monday:
- 8h00 à 18h00
- Tuesday:
- 8h00 à 18h00
- Wednesday:
- 8h00 à 18h00
- Thursday:
- 8h00 à 18h00
- Friday:
- 8h00 à 18h00
- Saturday:
- Closed
-
National Office for Children (ONE) Regional Office for Children - Nordstad
- Address:
- 57, Grand-Rue L-9050 Ettelbruck
- Phone:
- (+352) 247 73 696
- Email address:
- one@one.etat.lu
Closed ⋅ Opens Monday à 8h00
- Sunday:
- Closed
- Monday:
- 8h00 à 18h00
- Tuesday:
- 8h00 à 18h00
- Wednesday:
- 8h00 à 18h00
- Thursday:
- 8h00 à 18h00
- Friday:
- 8h00 à 18h00
- Saturday:
- Closed
-
National Office for Children (ONE) Regional Office for Children - Redange/Attert
- Address:
- 74, Grand-Rue L-8510 Redange/Attert
- Phone:
- (+352) 247 73 696
- Email address:
- one@one.etat.lu
Closed ⋅ Opens Monday à 8h00
- Sunday:
- Closed
- Monday:
- 8h00 à 18h00
- Tuesday:
- 8h00 à 18h00
- Wednesday:
- 8h00 à 18h00
- Thursday:
- 8h00 à 18h00
- Friday:
- 8h00 à 18h00
- Saturday:
- Closed
-
National Office for Children (ONE) Regional Office for Children - Remich
- Address:
- 12, route de Mondorf L-5552 Remich
- Phone:
- (+352) 247 73 696
- Email address:
- one@one.etat.lu
Closed ⋅ Opens Monday à 8h00
- Sunday:
- Closed
- Monday:
- 8h00 à 18h00
- Tuesday:
- 8h00 à 18h00
- Wednesday:
- 8h00 à 18h00
- Thursday:
- 8h00 à 18h00
- Friday:
- 8h00 à 18h00
- Saturday:
- Closed
-
National Office for Children (ONE) Regional Office for Children - Strassen
- Address:
- 5, rue Thomas Edison L-1445 Strassen
- Phone:
- (+352) 247 73 696
- Email address:
- one@one.etat.lu
Closed ⋅ Opens Monday à 8h00
- Sunday:
- Closed
- Monday:
- 8h00 à 18h00
- Tuesday:
- 8h00 à 18h00
- Wednesday:
- 8h00 à 18h00
- Thursday:
- 8h00 à 18h00
- Friday:
- 8h00 à 18h00
- Saturday:
- Closed
-
National Office for Children (ONE) Regional Office for Children - Wiltz
- Address:
- 8, avenue Nicolas Kreins L-9536 Wiltz
- Phone:
- (+352) 247 73 696
- Email address:
- one@one.etat.lu
Closed ⋅ Opens Monday à 8h00
- Sunday:
- Closed
- Monday:
- 8h00 à 18h00
- Tuesday:
- 8h00 à 18h00
- Wednesday:
- 8h00 à 18h00
- Thursday:
- 8h00 à 18h00
- Friday:
- 8h00 à 18h00
- Saturday:
- Closed
2 of 15 bodies shown
-
Grand Ducal Police - General Directorate
- Address:
-
1 A-F, rue de Trèves
L-2632
Findel
Luxembourg
B.P. 1007, L-2957 Luxembourg
- Phone:
- (+352) 244 244 244
- Email address:
- contact@police.public.lu
- Website:
- https://police.public.lu/en.html
-
Grand Ducal Police - General Directorate Central Highway Police Unit (CSA)
- Address:
- 12e, rue Guillaume J. Kroll L-1882 Luxembourg
- Phone:
- (+352) 244 17 52 52
- Email address:
- upr.csa@police.etat.lu
Closed ⋅ Opens Monday à 8h30
- Sunday:
- Closed
- Monday:
- 8h30 à 11h30
- Tuesday:
- 8h30 à 11h30
- Wednesday:
- 8h30 à 11h30
- Thursday:
- 8h30 à 11h30
- Friday:
- 8h30 à 11h30
- Saturday:
- Closed
In the afternoon only by appointment. -
Grand Ducal Police - General Directorate Grand Ducal Police - General Directorate
- Address:
-
1 A-F, rue de Trèves
L-2632
Findel
B.P. 1007, L-2957 Luxembourg
- Phone:
- (+352) 244 244 244
- Email address:
- contact@police.public.lu
- Website:
- https://police.public.lu/en.html
2 of 3 bodies shown
Related procedures and links
Procedures
Links
Further information
-
National Office for Children (ONE)
Website
-
Site de la Police Grand-Ducale
Portal of the Grand Ducal Police
