Directorate for Consumer Protection
The Directorate for Consumer Protection (Direction de la protection des consommateurs) has authority over disputes arising from airline companies' non-compliance with their obligations in cases of denied boarding, cancellation of flights or delays.
Travellers who wish to file a complaint must first contact the customer service of the airline in question. If the airline's response to the complaint is not provided to the client's satisfaction within 2 months, the complainant should then contact the Directorate for Consumer Protection.
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Directorate for Consumer Protection Directorate for Consumer Protection
- Address:
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271, route d’Arlon
L-1150
Luxembourg
Luxembourg
B.P 119 L-2011 Luxembourg
- Email address:
- passagers@mpc.etat.lu
- Website:
- https://mpc.gouvernement.lu/en.html
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