Applying for assistance for fuel-poor households

The 'Fuel-poor household assistance' scheme aims to better support low-income and energy-starved households, or households which cannot afford to heat their homes and/or were unable to pay their electricity, gas, water and heating bills due to a lack of financial resources in the last 12 months.

These households are given the opportunity to receive a customised myenergy energy consultant's report and a subsidy for the replacement of one or more energy-hungry appliances (fridges, freezers, dishwashers or washing machines). This new service aims to educate households (selected by social welfare offices) and improve the situation and quality of life of households in financial difficulty.

The subsidy, financed by the Climate and Energy Fund, is limited to 75 % of the price of the appliance including VAT and cannot exceed EUR 750 per appliance. The social welfare office pre-finances subsidies and the Ministry of Sustainable Development and Infrastructures agrees to reimburse the subsidies.

Who is concerned

This measure is targeted at households that are experiencing difficulties in paying their energy and heating bills.

To receive the subsidy, the household must:

  • be registered with the appropriate social welfare office; and
  • have received a myenergy energy consultant's report.

How to proceed

Household selection

The social welfare office is responsible for the selection of fuel-poor households.

During an initial home visit, a social welfare agent assesses the situation of the various households using Form F 100 and, if they qualify, invites them to participate in this scheme.

Personalised energy consultant's report

Purpose of the energy consultant's report

  • to reduce the consumption and energy costs of the households in question;
  • to reduce the dependence of households on social welfare. 

Procedure

  1. After receiving identification form F 100, myenergy will contact the household in question to schedule an appointment for advice on energy and practices.
  2. The consultant, who is accompanied whenever possible by an employee of the social welfare office, conducts an assessment using Form F 101 and a set of energy-saving tools such as power strips and refrigerator thermometers.
  3. The energy consultant sends the checklist (Form F 101) by post to the household.
  4. This list also includes proposals for investment in both energy-efficient appliances and possible energy renovation measures.
  5. If the householders own the home and if renovation measures are necessary, myenergy promises support in the preparatory steps for implementation of the aforementioned measures within the scope of myenergy's objectives.

Subsidy

The purpose of the subsidy is to replace the following energy-hungry appliances:

  • refrigerators;
  • freezers;
  • dishwashers;
  • washing machines.

They must be replaced by appliances consuming considerably less energy and having the highest standard on the 'oekotopten.lu' list in the appropriate category (currently A+++).

To take advantage of the subsidy, the household must submit the check-list (F101) completed by myenergy and a written request (Form F 102) to the appropriate social welfare office, along with supporting documents relating to the exchange of the appliance (proof of recycling, proof of payment, new appliance energy class).

Financial assistance is limited to 75 % of the price of the appliance including VAT and cannot exceed EUR 750 per appliance.

Who to contact

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