• En raison de travaux de maintenance effectués par notre prestataire LuxTrust, les services MyGuichet.lu risquent de connaître quelques indisponibilités du samedi 26 avril 22h00 à dimanche 27 avril 6h00. Merci de votre compréhension.
  • Aufgrund von Wartungsarbeiten seitens unseres Dienstleisters LuxTrust kann es vom 26. April (22.00 Uhr) bis zum 27. Mai (6.00 Uhr) zu Störungen der Dienste auf MyGuichet.lu kommen. Vielen Dank für Ihr Verständnis.
  • Due to maintenance work by our service provider LuxTrust, the services of MyGuichet.lu may be subject to disruptions from 26 April at 22.00 to 27 April at 6.00. Thank you for your understanding.

Food and animal feed sectors: report a product withdrawal or recall via MyGuichet.lu

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If food or feed business operators consider or have reason to believe that a product does not meet the requirements for the food chain safety, they must:

  • withdraw the product from the market; and
  • notify the problem to the authorities;
  • if necessary, inform buyers and recall the product concerned.

This notification must be submitted:

  • using the online assistant available on MyGuichet.lu, with or without authentication with a LuxTrust product (Smartcard, Token, Signing-Stick) or an electronic identity card (eID); or
  • using the MyGuichet.lu mobile app.

For more information on this new online procedure, see our explanatory information page on the subject.