Booking an appointment online with the Customs and Excise Agency

Last update

It is now possible to make an appointment online with one of the customs offices of the Customs and Excise Agency (Administration des douanes et accises - ADA) using

Who is concerned?

Any person wishing to make an appointment in one the offices of the Customs and Excise Agency (Luxembourg-Howald and Diekirch).


Booking an appointment online is free of charge.

It should be noted that the applications submitted to the Customs and Excise Agency (ADA) are subject to a fee.

How to proceed

Filing an application

The applicant can make an appointment online using This can be done without using LuxTrust authentication.

Applicants must first accept the processing of their personal data for the purpose of booking an appointment by checking the relevant box.

The applicant must indicate if they are:

  • a natural person; or
  • a taxable person subject to VAT.

Then, the applicant indicates in the case of an application for:

  • a natural person:
    • their contact details:
      • first and last names;
      • if available, their 13-digit Luxembourg identification number (matricule), otherwise, their date of birth;
      • email address and telephone number;
  • a taxable person subject to VAT:
    • name of the company;
    • VAT number;
    • email address and telephone number.

The applicant selects:

  • the reason for the application, i.e.:
    • a request for a vignette 705; or
    • a request for a licence to serve/sell alcohol ('Schanklizenz'); or
    • other: applicants who choose 'Autre' must give the reason for requesting an appointment;
  • the customs office to which they wish to go for the appointment :
    • Centre (Howald);
    • North (Diekirch);
  • the date and time of their appointment among the proposed time slots.

Please note: Depending on the time slots available, it is possible to select an appointment for the same day.

The applicant must validate their choice by clicking on 'Next step'.

Supporting documents

In addition and depending on the request, the applicant must bring supporting documents to the appointment. The required supporting documents can easily be found by consulting:

The administration's response

After having validated the appointment, applicants will receive an appointment confirmation by email.  

This document indicates:

  • the date and time of the appointment;
  • the contact details of the applicant;
  • the appointment reference number.


The applicant certifies:

  • that the data provided is correct and truthful;
  • that they do not have other appointments scheduled for the same type of request.

The applicant and accompanying persons must wear a mask as soon as they enter the premises of the Customs and Excise Agency.

Cancellation of an appointment

Appointment cancellations can be made online using

To cancel an appointment online, the applicant must indicate:

  • the appointment reference number;
  • their contact details: the same as those indicated when making the appointment (surname, first name, address, etc.).

Online services and forms

Who to contact

Customs and Excise Agency

2 of 11 bodies shown

Customs and Excise Agency

2 of 11 bodies shown

Related procedures and links


Establishments selling alcoholic beverages - Alcohol licence


Further information

Émission de la vignette 705

sur le Portail des douanes et accises

Your opinion matters to us

Tell us what you think of this page. You can leave us your feedback on how to improve this page. You will not receive a reply to your feedback. Please use the contact form for any specific questions you might have.

Fields marked with an asterisk (*) are mandatory.

Did you find what you were looking for?*
How would you rate this page?*
Very poor
Very good

Leave a comment to help us improve this page. Do not provide any personal information such as your email address, name, telephone number, etc.


Please rate this page

Your opinion has been submitted successfully!

Thank you for your contribution. If you need help or have any questions, please use the contact form.

Would you like to help us make digital public services more user-friendly by submitting your suggestions for improvement?

Then visit Zesumme Vereinfachen, the online participation platform dedicated to administrative simplification in Luxembourg.

Let's simplify things together

An error occurred

Oops, an error has been detected during your form processing.