Request for access to the ALARMIS system
Last update
Alarms must be transmitted via the ALARMIS public alarm transmission network.
A client who wishes to have a connection to the National intervention centre (Centre d’intervention national - CIN) of the Grand Ducal Police (PGD) must submit a request:
- firstly, with POST Luxembourg; and
- secondly, with the PGD.
The ALARMIS system connected to the National intervention centre CIN only processes alarms transmitted via ALARMIS which fall under the responsibility of the Grand Ducal Police (PGD), i.e. passive intruder alarms and active push-button alarms, but not fire alarms which, with a few exceptions, fall within the remit of the CGDIS.
An active alarm is any alarm that is triggered 'actively', i.e. manually by a person using a push-button. A passive alarm is an alarm triggered automatically by the installation, via one or more detectors.
Who is concerned
Anyone who is a client or wishes to become a client of the ALARMIS system and connect to the PGD's CIN.
Prerequisites
Setting up a business eSpace on MyGuichet.lu
Users must have a business eSpace on MyGuichet.lu.
How to create a business eSpace on MyGuichet.lu
There are 2 possible scenarios:
- You are a new user of MyGuichet.lu. You must:
- first register on MyGuichet.lu; and
- then create a business eSpace.
- You already have a private eSpace on MyGuichet.lu. You can directly create a business eSpace without having to register again.
Further information as well as tutorials in relation with the business eSpace are available in our dedicated help page.
Costs
For information about the costs:
- of the alarm system, you should contact the supplier of the system for further information;
- of the Post ALARMIS service, please contact the Post sales department.
There is no charge from the PGD.
How to proceed
Existing client: request the certification of your business eSpace
If you are already an ALARMIS client, you must have your business eSpace on MyGuichet.lu certified by the PGD.
The certification procedure requires authentication on MyGuichet.lu. For authentication purposes, the user must have:
- a LuxTrust product; or
- an electronic identity card (eID).
Once the Grand Ducal Police have given their approval, they will send you a certification token by post.
New client: initial connection request
If you are a new ALARMIS client, you must submit an initial connection request via MyGuichet.lu. This procedure also requires authentication.
Follow the procedure and fill in the requested information.
In particular, you must state the reasons for your connection request by:
- explaining why you wish to connect your alarm system to the PGD via the ALARMIS network;
- attaching supporting documents to your application.
Response from the PGD
The PGD's processing of your request can have 2 different outcomes, namely:
- a refusal from the PGD: you will receive a notification of the refusal in your MyGuichet.lu eSpace;
- an approval from the PGD: you will receive a notification of approval in your MyGuichet.lu eSpace. You will also be informed of any subsequent steps you need to take to complete your file.
If your request is accepted, you will be given an ALARMIS client number via your business eSpace on MyGuichet.lu.
Obligations
You must have the system serviced annually by a specialist company to ensure that it is working properly. A copy of the certificate issued by this company may be requested by the PGD.
An annual alarm transmission test must be carried out.
Good to know
You can obtain further information:
- on the website of the Luxembourg police;
- from the National crime prevention service (Service national de prévention de la criminalité - SNPC):
- by phone: (+352) 244 24 40 33; or
- by email: prevention@police.etat.lu.
- from the National intervention centre (CIN) of the Grand Ducal Police, Alarmis section:
- by phone: (+352) 244 24 49 10; or
- by email: alarmis@police.etat.lu.
Online services and forms
Who to contact
-
Grand Ducal Police - General Directorate
- Address:
-
1 A-F, rue de Trèves
L-2632
Findel
Luxembourg
B.P. 1007, L-2957 Luxembourg
- Phone:
- (+352) 244 244 244
- Email address:
- contact@police.public.lu
- Website:
- https://police.public.lu/en.html
-
Grand Ducal Police - General Directorate Central Highway Police Unit (CSA)
- Address:
- 12e, rue Guillaume J. Kroll L-1882 Luxembourg
- Phone:
- (+352) 244 17 52 52
- Email address:
- upr.csa@police.etat.lu
Closed ⋅ Opens tomorrow à 8h30
- Thursday:
- 8h30 à 11h30
- Friday:
- 8h30 à 11h30
- Saturday:
- Closed
- Sunday:
- Closed
- Monday:
- 8h30 à 11h30
- Tuesday:
- 8h30 à 11h30
- Wednesday:
- 8h30 à 11h30
In the afternoon only by appointment. -
Grand Ducal Police - General Directorate Grand Ducal Police - General Directorate
- Address:
-
1 A-F, rue de Trèves
L-2632
Findel
B.P. 1007, L-2957 Luxembourg
- Phone:
- (+352) 244 244 244
- Email address:
- contact@police.public.lu
- Website:
- https://police.public.lu/en.html
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