Booking an appointment online at the AAA
Last update
In order to benefit from personalised assistance from the Accident Insurance Association (Association d’assurance accident - AAA), it is now possible to book an appointment online with an agent at the AAA headquarters.
This request can be made online using MyGuichet.lu, without the need for a LuxTrust product or an electronic identity card (eID).
The insured person can also find answers to their questions:
- on the AAA website, in particular by checking the Frequently Asked Questions (FAQ); or
- by phone at (+352) 26 19 15 1 (available from Monday to Friday from 8.00 to 16.00); or
- by email to the following address: prestations.aaa@secu.lu.
Who is concerned
Anyone who is the victim of an accident at work, a commuting accident or an occupational disease and wishes to make an appointment with the AAA.
The applicant does not necessarily have to be a Luxembourg resident, but they must have a 13-digit national identification number (Matricule).
If a person is unable to book an appointment, they can contact the AAA by email or phone so that an agent can set up an appointment for them.
Costs
Booking an appointment online is free of charge.
How to proceed
Submitting the application
Applicants who wish to make an appointment online must do so via the MyGuichet.lu platform.
Scheduling an appointment
During the procedure, the applicant must select the date and time of the appointment from the proposed time slots.
The administration's response
Once the request for an appointment has been submitted, a confirmation of the appointment is sent by email to the applicant.
This document indicates:
- the applicant's name;
- the date, time and location of the appointment;
- the appointment reference number.
For an appointment at the AAA headquarters, the security guard may ask to see this document (on a smartphone screen or printed on paper) at the entrance of the building on the day of the appointment.
Cancellation of an appointment
The applicant can cancel an appointment online via MyGuichet.lu using the link provided in the appointment confirmation.
To cancel an appointment online, the applicant must indicate:
- the appointment reference number;
- the following information:
- their 13-digit Luxembourg national identification number (Matricule); or
- their date of birth.
Online services and forms
Who to contact
-
Accident Insurance Association (AAA)
- Address:
-
4, rue Mercier
L-2144
Luxembourg
Luxembourg
L-2976 Luxembourg
- Phone:
- (+352) 26 19 15 1
- Website:
- http://www.aaa.lu
Desk opening hours (with or without booking an appointment via MyGuichet.lu):
Closed ⋅ Opens Monday at 8.00
- Sunday:
- Closed
- Monday:
- 8.00 to 12.00
- Tuesday:
- 8.00 to 12.00
- Wednesday:
- 8.00 to 12.00
- Thursday:
- 8.00 to 12.00
- Friday:
- 8.00 to 12.00
- Saturday:
- Closed
-
Accident Insurance Association (AAA) Benefits department
- Address:
- Phone:
- (+352) 261915 2000
- Fax:
- (+352) 49 53 35
- Email address:
- prestations.aaa@secu.lu
Heures de bureau :
Closed ⋅ Opens Monday at 9.00
- Sunday:
- Closed
- Monday:
- 9.00 to 11.30, 13.30 to 16.00
- Tuesday:
- 9.00 to 11.30, 13.30 to 16.00
- Wednesday:
- 9.00 to 11.30, 13.30 to 16.00
- Thursday:
- 9.00 to 11.30, 13.30 to 16.00
- Friday:
- 9.00 to 11.30, 13.30 to 16.00
- Saturday:
- Closed
