The Ministry of the Economy is committed to making its mobile applications accessible, in accordance with the law of 28 May 2019 on the accessibility of websites and mobile applications of public sector bodies. This accessibility statement applies to:

• https://play.google.com/store/apps/details?id=lu.etat.to.hbg.android&pcampaignid=web_share
• https://apps.apple.com/lu/app/lux-h%C3%A9berge/id6473738913

What is digital accessibility?

Everyone should be able to easily use and consult the information on a website or an app, in particular people with disabilities (e.g. visual, hearing, physical, cognitive disabilities) and/or using assistive software or specialised equipment.

Compliance status

These mobile applications are not compliant with the European standard EN 301 549 and the Mobile App Accessibility Assessment Framework (RAAM) v1.1 implementing it. The reasons for non-compliance are listed below.

Non-accessible content

The content listed below is non-accessible for the following reason(s):

Non-compliance

• Application displays poorly in landscape mode
• Accessibility issues of the 'Duration of stay' field
• Issues on the signature screen
• Accessibility issues of the 'Select language' modal
• Accessibility issues of the 'Information' modal
• Issues concerning the PIN code entry
• Issues when scanning the identity document
• Issues on the 'Personal data' form
• Insufficient colour contrast
• The label of the icon button for going back is not clear enough
• Accessibility issues with the step indicator
• Non-controllable presence of moving images
• Issues with the number of passengers component
• Issues of the 'Forgot your PIN code?' modal
• Issues on the 'Settings' screen
• Issues on the Acceptance of general terms and conditions screen

Preparation of this accessibility statement

This statement was prepared on 1 July 2025. The declarations made in this statement are accurate and based on an actual evaluation of the mobile applications' compliance with the requirements of RAAM 1.1, carried out by a third party: 'Idéance'.

Feedback and contact information

If you notice a lack of accessibility, send us an email to fiche-hebergement@eco.etat.lu: please describe the problem and tell us which page it concerns. We commit to replying to you by email within one month at the latest. Within reasonable limits, the correction of the accessibility issue will preferably be carried out online such as to remedy the problem in a sustainable way. Should this not be possible, the information you requested can be made available to you in an accessible format of your choice:

• in writing in a document or email;
• orally in an interview or by phone.

Enforcement procedure

Should the reply be unsatisfactory, you also have the possibility of informing the Information and Press Service, the body responsible for supervising accessibility, via its online complaint form or the Ombudsman, the mediator of the Grand Duchy of Luxembourg.

This statement is based on the model set out in Implementing Decision (EU) 2018/1523. This model belongs to the European Union and is published under a Creative Commons Attribution 4.0 International licence.