Referring a case to the School Mediator

Last update

The school mediator deals with cases in connection with:

  • efforts to keep students at risk of dropping out of school within the school system;
  • the inclusion of students with special educational needs in the school system;
  • the integration into the school system of children from immigrant backgrounds who do not have a sufficient command of Luxembourgish, German or French to attend regular education.

Who is concerned?

The following persons may refer a case to the school mediator:

  • parents or legal representatives of students under 18 years of age;
  • students aged 18 or over;
  • professionals within the national education system.


The mediator’s role

The school mediator handles complaints relating to situations where:

  • the school does not offer adequate training;
  • the school does not operate in accordance with its purpose;
  • the school or a department of the national education system is violating existing legislation.

The mediator provides students' parents – or students aged 18 or over – with guidance and advice on the best course of action take to resolve the issue.

Preliminary steps

Cases may only be referred to the mediator once a solution has been sought in consultation with the relevant actors within the school community (e.g. the class teacher, regional director, schoolmaster/mistress, head teacher, the student’s main representative, the director of the centre for specialist psychoeducational skills) to no avail.

How to proceed

Filing a claim

Eligible persons can refer their case to the mediator by submitting an individual claim.

Filing such a claim does not affect the individual’s right to refer their case to other bodies or to file an appeal.

Claimants may submit their complaint:

If the mediator does not believe the claim to be justified, they must inform the claimant, giving the reasons for their decision.


Where a claim is deemed to be well founded, the mediator will launch an enquiry. Once the enquiry is completed, the mediator may, with a view to reaching a fair and amicable solution:

  • offer guidance and advice to all of the parties concerned (departments, schools, claimants, etc.);
  • propose possible solutions;
  • submit recommendations.

The school mediator requires written authorisation from the parents of a minor student, or from the student aged 18 or over, to request, in writing or orally, that the departments and schools involved provide all information relevant to the enquiry. The director or head of department shall provide the mediator with all files and information relating to the case within the agreed time. Mediators are entitled to view relevant documents even when they are secret or confidential.

The mediator and their officers are bound by professional secrecy. Where persons' names have been disclosed to the mediator, they shall make every effort to ensure that no information that could lead to the identification of those persons is revealed in the documents drawn up by their office or in their communications.


The school mediator’s decision not to pursue a claim may not be appealed before a court.

Online services and forms

Who to contact

School Mediation Service

  • Ministry of Education, Children and Youth School Mediation Service

    10, rue Bender L-1229 Luxembourg Luxembourg
    Open Closes at 17.30
    8.30 to 17.30
    8.30 to 17.30
    8.30 to 17.30
    8.30 to 17.30
    8.30 to 17.30
    Monday to Friday from 08.30 - 17.30

Related procedures and links


Legal references

Loi du 18 juin 2018

portant institution d'un service de médiation au maintien, à l'inclusion et à l'intégration scolaires

Your opinion matters to us

Tell us what you think of this page. You can leave us your feedback on how to improve this page. You will not receive a reply to your feedback. Please use the contact form for any specific questions you might have.

Fields marked with an asterisk (*) are mandatory.

Did you find what you were looking for?*
How would you rate this page?*
Very poor
Very good

Leave a comment to help us improve this page. Do not provide any personal information such as your email address, name, telephone number, etc.


Please rate this page

Your opinion has been submitted successfully!

Thank you for your contribution. If you need help or have any questions, please use the contact form.

Would you like to help us make digital public services more user-friendly by submitting your suggestions for improvement?

Then visit Zesumme Vereinfachen, the online participation platform dedicated to administrative simplification in Luxembourg.

Let's simplify things together

An error occurred

Oops, an error has been detected during your form processing.