Getting help from the Centre for Civil and Commercial Mediation

The Centre for Civil and Commercial Mediation (CMCC) offers a procedure for the amicable settlement of civil, commercial or social disputes, on both national and cross-border levels. It is an alternative to legal action before the courts.

Its purpose is to help the parties in a dispute reach the best possible solution or, failing this, reach a solution that is acceptable to all parties involved.

The quick, inexpensive mediation procedure offered by the CMCC facilitates the settlement of all disputes.

Mediation is possible even if court proceedings have already been initiated.

Who is concerned

Any professional or individual involved in a dispute concerning a civil, commercial or social-law matter may seek assistance from the mediation services of the CMCC.

For certain specific domains, other competent bodies/associations also exist, including:

  • The not-for-profit Mediation Centre (Centre de médiation ASBL): for family affairs, neighbourhood relations, marriage;
  • The Ombudsman, for disputes between citizens and government administration departments;
  • Pro Familia, for family affairs (divorce, separation, family misunderstanding, etc.);
  • Familljen-Center, for family affairs (divorce, separation, family misunderstanding, etc.);
  • Regional social mediation service (Service régional de médiation sociale), for residents of LEADER Mullerthal and LEADER Miselerland regions, for neighborhood relations (noise, disputes, odors etc.).

Prerequisites

Mediation can only be successful if both parties act in good faith to find an amicable solution to their disagreement.

Costs

Le médiateur facture ses honoraires d'après un taux horaire fixé d'un commun accord entre lui et les parties.

The administrative fees amount to EUR 150 excl. tax.

Expenses and fees for mediation services are equally divided between the parties unless they decide otherwise.

The Centre for Civil and Commercial Mediation who is responsible for billing can request an advance payment on:

  • the mediator's fees;
  • the administrative fees.

The party referring the case to the CMCC pays the fees to open the case.

How to proceed

Referral to the CMCC

Applicants must send a written request for mediation on plain paper (email is also allowed) to the CMCC, specifying the following:

  • the surnames, names, company names, addresses and phone numbers of the parties and their legal counsel;
  • a summary description of the dispute and its value in 3 sentences.
  • the positions of the respective parties, or the position of the party who is unilaterally referring the case to the CMCC.

The CMCC informs the parties that the matter has been referred to them and sends the parties the mediation rules..

The parties have 15 days to respond. If they fail to respond, or if they explicitly refuse the mediation proposal, the case is immediately closed.

Referring a dispute to the CMCC does not suspend or interrupt the time limits for taking legal action before the competent courts.

Appointment of the mediator

The CMCC will appoint a mediator in accordance with the nature of the dispute and the wishes of the involved parties.

Signing the agreement to mediate

At the beginning of the mediation process, the mediator and the parties sign an agreement to mediate whereby they commit themselves to settling their dispute through mediation, pursuant to the CMCC's mediation rules.

The mediator and the parties involved also undertake to observe the strictest confidentiality.

Mediation process

During their intervention, the mediator helps the parties find a negotiated solution to their dispute.

The mediation procedure may not exceed three months from the signing of the agreement to mediate. However, it may be extended with the parties' mutual consent.

The parties, including the mediator, are free to end the mediation procedure at any moment.

Signing of the mediation agreement

At the end of the mediation process, when the parties have found an agreement, the terms of the agreement are set forth in a mediation agreement, which is signed by the parties.

The agreement is as legally binding as a judgement by the courts and is enforceable by a bailiff following simple approval by the court.

Forms / Online services

Exemple d'un accord en vue de la médiation du Centre de Médiation civile et commerciale

Les informations qui vous concernent recueillies sur ce formulaire font l’objet d’un traitement par l’administration concernée afin de mener à bien votre demande.

Ces informations sont conservées pour la durée nécessaire par l’administration à la réalisation de la finalité du traitement

Les destinataires de vos données sont les administrations compétentes dans le cadre du traitement de votre demande. Veuillez-vous adresser à l’administration concernée par votre demande pour connaître les destinataires des données figurant sur ce formulaire. Conformément au règlement (UE) 2016/679 relatif à la protection des personnes physiques à l'égard du traitement des données à caractère personnel et à la libre circulation de ces données, vous bénéficiez d’un droit d’accès, de rectification et le cas échéant d’effacement des informations vous concernant. Vous disposez également du droit de retirer votre consentement à tout moment.

En outre et excepté le cas où le traitement de vos données présente un caractère obligatoire, vous pouvez, pour des motifs légitimes, vous y opposer.

Si vous souhaitez exercer ces droits et/ou obtenir communication de vos informations, veuillez-vous adresser à l’administration concernée suivant les coordonnées indiquées dans le formulaire. Vous avez également la possibilité d’introduire une réclamation auprès de la Commission nationale pour la protection des données ayant son siège à 1 Avenue du Rock'n'Roll, L-4361 Esch-sur-Alzette.

En poursuivant votre démarche, vous acceptez que vos données personnelles soient traitées dans le cadre de votre demande.

Who to contact

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