On 18 November 2024, the Luxembourg Inland Revenue (Administration des contributions directes - ACD) launched its Contact Centre, an innovative service designed to ensure that the taxpayers' queries are dealt with more quickly and followed up more effectively.

Roles and benefits of the Contact Centre

• Simplification: thanks to a single form available in French, German and English, the Contact Centre makes it easier to deal with all your requests from a single point of entry. This form is accessible from the home page of the ACD website and allows you to request a wide range of certificates and documents, such as tax residence certificates, income certificates, property certificates and account statements.
• 24/7 accessibility: submit your requests at any time and benefit from a simplified follow-up using a unique reference number that will remain constant throughout the processing of your request.
• Faster responses: by ensuring that requests are complete as soon as they are submitted, this system reduces repetitive exchanges and makes it easier to assign the requests to the appropriate services.

A practical and structured service

• Expanded FAQ section: find quick, clear answers to your frequently asked questions, available in 3 languages (French, German and English).
• Complementary channels: our telephone services and the physical reception on site remain available.

Contact Centre roll-out phases

For logistical reasons, the Contact Centre will be launched in 3 phases between late 2024 and mid-2025:

• Phase 1: the service is made available to resident persons.
• Phase 2: extension of the service to non-resident persons.
• Phase 3: integration of requests from companies and revenue services.

Discover this new online service on the ACD website and simplify your procedures!