Last update 29.03.2022
In order to benefit from personalised assistance from the Accident Insurance Association (AAA), it is now possible to book an appointment with an agent at the AAA headquarters online.
This request can be made online using MyGuichet.lu, without the need for a LuxTrust product or an electronic identity card (eID).
The insured can also get an answer to their questions:
Anyone who is the victim of an accident at work, a commuting accident or an occupational disease and wishes to make an appointment with the AAA.
The applicant does not necessarily have to be a Luxembourg resident, but they must have a 13-digit national identification number (matricule).
If a person does not have the material possibility to book an appointment, they can contact the AAA by email or phone so that an agent can set up an appointment for them.
Booking an appointment online is free of charge.
Applicants who wish to make an appointment online must do so via the MyGuichet.lu platform.
During the procedure, the applicant must select the date and time of the appointment from the proposed time slots.
Once the request for an appointment has been sent, a confirmation of the appointment is sent to the applicant.
This document indicates:
In case of an appointment at the AAA headquarters, the security guard may ask for the presentation of this document (on the smartphone screen or printed on paper) at the entrance of the building on the day of the appointment.
Cancellation of appointments by the applicant can be done online via MyGuichet.lu using the link provided in the appointment confirmation.
To cancel an appointment online, the applicant must indicate: