Application for a travel card for people with reduced mobility (Adapto)
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Adapto is an occasional passenger transport service. It is designed for persons with reduced mobility or those suffering from a disability or irreversible impairment that is such that they cannot move independently, either by their own means or by public transport.
It supplements the public transport system by providing transport via specially equipped minibuses.
Who is concerned
Any person residing in Luxembourg:
- with an irreversible disability; or
- with a physical, mental, sensory or psychological impairment; or
- with severely reduced mobility; or
- with a progressive disease.
The service is intended for occasional trips.
Prerequisites
Being permanently unable to travel by other means of transport, whether public or private.
Costs
Since 1 March 2020, all journeys with the Adapto service will be free of charge.
How to proceed
Filing an application
To use the Adapto services, the applicant must:
- complete, date and sign an Adapto card application using a form available online;
- see a physician to have them complete, date and sign the medical certificate attached to the form.
The medical certificate must be recent and no older than 3 months.
The duly completed form must then be sent to:
Ministère de la Mobilité et des Travaux publics
Administration des transports publics, Service Adapto
L-2938 Luxembourg
Please note!
Anyone wishing to use the Adapto service after 2 March 2020 must re-apply. The old cards are no longer valid since this date.
Beneficiaries of the Adapto services before 1 March 2020 can submit a new application using the new application form in order to receive a new provisional Adapto card valid until 31 December 2020. Those who fully meet all access requirements to Adapto services will receive a permanent Adapto card.
Applications submitted on the new form by persons who still have the old Adapto card and whose applications have been refused, will be reassessed.
The persons concerned can contact the Adapto services on the following telephone numbers:
- 247-84408;
- 247-84475;
- 247-84976.
Access card
If the application is accepted, the applicant receives an access card. This card entitles its holder to use the Adapto service.
Booking a trip
Users must book their trips in advance using a single platform which can be reached:
- by calling the "Mobilitéitszentral" booking centre on 2465-2465;
- online at www.adapto.lu;
- by using the mobile application, for holders of a new card.
The user should book these services sufficiently in advance (at least 1 working day).
Please note that Adapto services are intended for occasional trips. A limit is set at 360 trips per year.
Note that in certain cases, clients are not authorised to travel on their own. They must be accompanied by a person of their choice throughout the journey.
Journeys
The Adapto service is only available for journeys within Luxembourg.
Schedule
Transports are carried out 7 days a week, including public holidays, between 7.00 and 22.00. On Fridays and Saturdays, they operate until midnight.
On 24 December, the transport services cease to operate at 20.00.
Forms / Online services
Demande d'accès pour l'utilisation du service de transport adapté ADAPTO
Les informations qui vous concernent recueillies sur ce formulaire font l’objet d’un traitement par l’administration concernée afin de mener à bien votre demande.
Ces informations sont conservées pour la durée nécessaire par l’administration à la réalisation de la finalité du traitement
Les destinataires de vos données sont les administrations compétentes dans le cadre du traitement de votre demande. Veuillez-vous adresser à l’administration concernée par votre demande pour connaître les destinataires des données figurant sur ce formulaire. Conformément au règlement (UE) 2016/679 relatif à la protection des personnes physiques à l'égard du traitement des données à caractère personnel et à la libre circulation de ces données, vous bénéficiez d’un droit d’accès, de rectification et le cas échéant d’effacement des informations vous concernant. Vous disposez également du droit de retirer votre consentement à tout moment.
En outre et excepté le cas où le traitement de vos données présente un caractère obligatoire, vous pouvez, pour des motifs légitimes, vous y opposer.
Si vous souhaitez exercer ces droits et/ou obtenir communication de vos informations, veuillez-vous adresser à l’administration concernée suivant les coordonnées indiquées dans le formulaire. Vous avez également la possibilité d’introduire une réclamation auprès de la Commission nationale pour la protection des données ayant son siège à 15, boulevard du Jazz L-4370 Belvaux.
En poursuivant votre démarche, vous acceptez que vos données personnelles soient traitées dans le cadre de votre demande.
Who to contact
-
Public Transport Administration - Adapto PRM Transport Service
Postal address :
BP 640, L-2016 Luxembourg
Phone : (+352) 247 84 408
