Application for a travel card for people with reduced mobility (Adapto)

Last update 17.02.2020

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Adapto is an occasional passenger transport service. It is designed for persons with reduced mobility or those suffering from a disability or irreversible impairment that is such that they cannot move independently, either by their own means or by public transport.

 It supplements the public transport system by providing transport via specially equipped minibuses. 

Who is concerned

Any person residing in Luxembourg:

  • with an irreversible disability; or
  • with a physical, mental, sensory or psychological impairment; or
  • with severely reduced mobility; or
  • with a progressive disease.

The service is intended for occasional trips.

Persons suffering from a temporary disability may not use the Adapto services.

Prerequisites

Being permanently unable to travel by other means of transport, whether public or private.

Costs

Fares:

  • a one way trip costs EUR 5 per person;
  • a round trip, on the same day, costs EUR 8.
As of 1 March 2020, journeys will be free of charge.

How to proceed

Filing an application

To use the Adapto services, the applicant must:

  • complete, date and sign an Adapto card application using a form available online;
  • see a physician to have them complete, date and sign the medical certificate attached to the form.

The medical certificate must be recent and no older than 3 months.

The duly completed form must then be sent to:

Ministère de la Mobilité et des Travaux publics
Département de la mobilité et des transports, Service Adapto
L-2938 Luxembourg

Please note! Anyone wishing to use the Adapto service after 2 March 2020 must re-apply. The old cards will no longer be valid after this date. If, for reasons beyond their control, holders of an old Adapto card who meet the conditions for disability are unable to obtain the medical certificate in good time, they can benefit from a transitional phase and will receive a provisional card valid until 30 April 2020. The people concerned can contact the Adapto service at the following telephone numbers:

  • 247-84408;
  • 247-84475;
  • 247-84976;

Access card

If the application is accepted, the applicant receives an access card. This card entitles its holder to use the Adapto service.

Booking a trip

Users must book their trips in advance.

As of 17 February 2020, bookings can be made for journeys after 2 March 2020 through a single platform, namely:

  • by calling the "Mobilitéitszentral" booking centre on 2465-2465;
  • online at www.adapto.lu;
  • using the mobile app.

The user should book these services sufficiently in advance (at least 1 working day).

Please note that Adapto services are intended for occasional trips. A limit is set at 360 trips per year.

Note that in certain cases, clients are not authorised to travel on their own. They must be accompanied by a person of their choice throughout the journey.

Example: a medical certificate requires that the client be assisted by an attendant.

Journeys

The Adapto service is only available for journeys within Luxembourg.

Schedule

Transports are carried out 7 days a week, including public holidays, between 7.00 and 22.00. On Fridays and Saturdays, they operate until midnight.

On 24 December, the transport services cease to operate at 20.00.

Forms / Online services

Demande d’accès pour l’utilisation du service de transport adapté ADAPTO

Les informations qui vous concernent recueillies sur ce formulaire font l’objet d’un traitement par l’administration concernée afin de mener à bien votre demande.

Ces informations sont conservées pour la durée nécessaire par l’administration à la réalisation de la finalité du traitement

Les destinataires de vos données sont les administrations compétentes dans le cadre du traitement de votre demande. Veuillez-vous adresser à l’administration concernée par votre demande pour connaître les destinataires des données figurant sur ce formulaire. Conformément au règlement (UE) 2016/679 relatif à la protection des personnes physiques à l'égard du traitement des données à caractère personnel et à la libre circulation de ces données, vous bénéficiez d’un droit d’accès, de rectification et le cas échéant d’effacement des informations vous concernant. Vous disposez également du droit de retirer votre consentement à tout moment.

En outre et excepté le cas où le traitement de vos données présente un caractère obligatoire, vous pouvez, pour des motifs légitimes, vous y opposer.

Si vous souhaitez exercer ces droits et/ou obtenir communication de vos informations, veuillez-vous adresser à l’administration concernée suivant les coordonnées indiquées dans le formulaire. Vous avez également la possibilité d’introduire une réclamation auprès de la Commission nationale pour la protection des données ayant son siège à 1 Avenue du Rock'n'Roll, L-4361 Esch-sur-Alzette.

En poursuivant votre démarche, vous acceptez que vos données personnelles soient traitées dans le cadre de votre demande.

Who to contact

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