Adapto services are special occasional passenger transport services for persons whose permanently reduced mobility is such that they are unable to travel independently, either with their own vehicle or on public transport.

They are a supplement to the public transport system in that they provide transport via specially equipped minibuses. 

Who is concerned

The following citizens are eligible for Adapto services:

• people with permanently reduced mobility who need a wheelchair, rollator or walker to get around;
• people who are blind or severely vision-impaired;
• people with respiratory failure who need oxygen permanently or at home;
• people with an amputated lower limb;
• people with a form of dementia, or a mental or intellectual disability, who cannot get around without the assistance of a third person.

It should be noted that persons suffering from a temporary disability may not take advantage of the Adapto services.

Prerequisites

Being permanently unable to travel by by other means of transport, whether public or private.

Costs

A one-way trip costs EUR 5 per person, and a round trip (on the same day) costs EUR 8.

How to proceed

Applying for the Adapto card

In order to receive Adapto services, users must apply by post to the Department of Transport (Département des transports). A medical certificate issued within the last 3 months must be included.

The application form is available:

• at adapto.lu;
• by e-mail (info@adapto.lu);
• from the Department of Transport, Public Transport Division;
• from Info Handicap;
• from approved transport operators.

Transport

If the application is accepted, applicants will receive a travel card allowing them to use Adapto transport services.

The Adapto transport services can be booked on an individual basis from a transport operator approved by the Department of Transport. The user should try to book the services well enough in advance (at least 1 working day).

Note that Adapto services are intended for occasional trips. A limit is set at 15 bookings per month.

Users must get a ticket from the driver at the beginning of the journey. If necessary, drivers can assist passengers with getting in or out of the vehicle. Users can also seek additional help and be accompanied by a person who will pay the same rate.

Schedule

Transport services are available throughout the Grand Duchy 7 days a week, from 7 a.m. to 10 p.m. On Fridays and Saturdays, they operate until midnight.

On 24 December, the transport services cease to operate at 8 p.m.

Forms / Online services

Who to contact