Last update 17.02.2020
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Adapto is an occasional passenger transport service. It is designed for persons with reduced mobility or those suffering from a disability or irreversible impairment that is such that they cannot move independently, either by their own means or by public transport.
It supplements the public transport system by providing transport via specially equipped minibuses.
Who is concerned
Any person residing in Luxembourg:
- with an irreversible disability; or
- with a physical, mental, sensory or psychological impairment; or
- with severely reduced mobility; or
- with a progressive disease.
The service is intended for occasional trips.
Being permanently unable to travel by other means of transport, whether public or private.
- a one way trip costs EUR 5 per person;
- a round trip, on the same day, costs EUR 8.
How to proceed
Filing an application
To use the Adapto services, the applicant must:
- complete, date and sign an Adapto card application using a form available online;
- see a physician to have them complete, date and sign the medical certificate attached to the form.
The medical certificate must be recent and no older than 3 months.
The duly completed form must then be sent to:
Ministère de la Mobilité et des Travaux publics
Département de la mobilité et des transports, Service Adapto
Please note! Anyone wishing to use the Adapto service after 2 March 2020 must re-apply. The old cards will no longer be valid after this date. If, for reasons beyond their control, holders of an old Adapto card who meet the conditions for disability are unable to obtain the medical certificate in good time, they can benefit from a transitional phase and will receive a provisional card valid until 30 April 2020. The people concerned can contact the Adapto service at the following telephone numbers:
If the application is accepted, the applicant receives an access card. This card entitles its holder to use the Adapto service.
Booking a trip
Users must book their trips in advance.
As of 17 February 2020, bookings can be made for journeys after 2 March 2020 through a single platform, namely:
- by calling the "Mobilitéitszentral" booking centre on 2465-2465;
- online at www.adapto.lu;
- using the mobile app.
The user should book these services sufficiently in advance (at least 1 working day).
Please note that Adapto services are intended for occasional trips. A limit is set at 360 trips per year.
Note that in certain cases, clients are not authorised to travel on their own. They must be accompanied by a person of their choice throughout the journey.
The Adapto service is only available for journeys within Luxembourg.
Transports are carried out 7 days a week, including public holidays, between 7.00 and 22.00. On Fridays and Saturdays, they operate until midnight.
On 24 December, the transport services cease to operate at 20.00.
Forms / Online services
Demande d’accès pour l’utilisation du service de transport adapté ADAPTO
Who to contact
Department of Mobility and Transport - Adapto Service4, place de l'Europe
Postal address :
Phone : (+352) 247 84 408