Unlinking my MyGuichet.lu account from the mobile app

This page is currently being updated.

Last update

Do you want to unlink your MyGuichet.lu account from the mobile application?

Unlinking using the smartphone or tablet:

  1. Open the app.
  2. Before unlocking the mobile application, tap on 'Unlink the device' if shown on the screen. If not, got to the 'Settings' section and tap on 'Unlink the device'.
  3. Confirm by tapping on "Unlink".

It must be noted that your MyGuichet.lu account unlinked via smartphone or tablet must be unlinked individually on each device on which the mobile application is installed.

Unlinking using the computer:

  1. Open your browser and log in to your MyGuichet.lu account using your LuxTrust product or your electronic ID card (eID).
  2. Click the 'Link a device' button at the top of the page.
  3. Click on 'Unlink my device'.
  4. Authenticate yourself once more using your LuxTrust product or electronic identity card (eID).
  5. If you have linked your MyGuichet.lu account with several devices, search the table and select the device from which you want to unlink your account.
  6. Click on 'Delete' to unlink your MyGuichet.lu account.
  7. Confirm by clicking on 'OK'.

You can, at any time, link your MyGuichet.lu account with the mobile application again with only a few clicks.

Related content

Your opinion matters to us

Tell us what you think of this page. You can leave us your feedback on how to improve this page. You will not receive a reply to your feedback. Please use the contact form for any specific questions you might have.

Fields marked with an asterisk (*) are mandatory.

Did you find what you were looking for?*
How would you rate this page?*
Very poor
Very good

Leave a comment to help us improve this page. Do not provide any personal information such as your email address, name, telephone number, etc.

0/1000

Please rate this page

Your opinion has been submitted successfully!

Thank you for your contribution. If you need help or have any questions, please use the contact form.

Would you like to help us make digital public services more user-friendly by submitting your suggestions for improvement?

Then visit Zesumme Vereinfachen, the online participation platform dedicated to administrative simplification in Luxembourg.

Let's simplify things together

An error occurred

Oops, an error has been detected during your form processing.