The body making the statement "Government IT Centre (CTIE)" is committed to making its mobile applications accessible, in accordance with the law of 28 May 2019 on the accessibility of websites and mobile applications of public sector bodies. This accessibility statement applies to the MyGuichet.lu mobile application available on:

• Google Play Store
• Apple App Store

The application is designed to be used on smartphones or tablet running iOS 15 and later or Android 8 and later.

To use the application, users must have an account on MyGuichet.lu.

What is digital accessibility?

Everyone should be able to easily use and consult the information on a website or an app, in particular people with disabilities and/or using assistive software or specialised equipment (blind, partially sighted or otherwise disabled people).

Compliance status

These mobile applications are partially compliant with the European Standard EN 301 549 (Pdf) and the Mobile App Accessibility Assessment Framework (RAAM) version 1.1 , due to the reasons listed below.

Non-accessible content

The content listed below is non-accessible for the following reason(s):

Please refer to the French version for this section.

Preparation of this accessibility statement

This statement was prepared on 15 December 2025. The declarations contained in this statement are accurate and based on an actual evaluation of these mobile applications (version 2.5.0) compliance with the requirements defined in RAAM 1.1 , such as an assessment carried out by a third-party: Idéance. The statement was last reviewed on 1 September 2026.

Feedback and contact information

If you notice a lack of accessibility, send us an email to accessibilite@guichet.public.lu: describe your problem and specify the page on which it occurred. We commit to replying to you within 1 month. Within reasonable limits, the correction of the accessibility issue will preferably be carried out online such as to remedy the problem in a sustainable way. Should this not be possible, the information you requested can be made available to you in an accessible format of your choice:

• in writing in a document or email;
• orally in an interview or by phone.

Enforcement procedure

Should the reply be unsatisfactory, you also have the possibility of informing the Information and Press Service, the body responsible for supervising accessibility, via its online complaint form or the Ombudsperson, the mediator of the Grand Duchy of Luxembourg.

This statement is based on the model set out in the Implementing Decision (EU) 2018/1523. This model is owned by the European Union and licensed under a Creative Commons Attribution 4.0 International license.