Last update 16.06.2022
It is possible to book an appointment with one of the agencies of the National Health Fund (CNS) online via MyGuichet.lu. Appointments can be made with or without authentication using a LuxTrust product or an electronic identity card (eID).
Any person, resident or not, who wishes to make an appointment with the CNS.
People who are unable to book an appointment online can contact the CNS by phone and an agent of the CNS will make an appointment for them.
Booking an appointment online is free of charge.
Applicants can choose between a procedure with or without authentication using a LuxTrust product or an electronic identity card (eID).
See our step-by-step tutorial on how to schedule an appointment with the CNS via MyGuichet.lu.
The appointment can also be made using the MyGuichet.lu mobile application. In order to do so, they must:
Once the procedure has been launched by computer or by the mobile application, applicants must:
After validating the appointment request, the applicant receives an acknowledgement of receipt of the appointment request.
The request for an appointment is analysed by a CNS agent. If the request is granted, the applicant will receive an appointment confirmation. This confirmation:
Please note: the appointment confirmation containing the QR Code must be brought on the day of the appointment.
The confirmation also contains a link that allows applicants to cancel the appointment online via MyGuichet.lu.
Applicants can cancel the appointment online via MyGuichet.lu. To do so, they must use the link on the appointment confirmation.
See our step-by-step tutorial on how to cancel an appointment with the CNS via MyGuichet.lu.
Some procedures do not require an appointment in an agency but can be carried out directly and faster on the CNS website.
The insured can also find answers to their questions:
Making an appointment with one of the agencies of the National Health Fund
You have made an appointment online but cannot keep it? Click on the cancellation link on your appointment confirmation to cancel the appointment yourself.
Prise de rendez-vous auprès de l’une des agences de la Caisse nationale de santé
Vous avez pris un rendez-vous en ligne, mais vous ne pouvez pas le respecter ? Cliquez sur le lien d’annulation sur votre confirmation de rendez-vous pour l’annuler vous-même.
Einen Termin mit einer der Agenturen der Nationalen Gesundheitskasse vereinbaren
Sie haben online einen Termin vereinbart, können ihn aber nicht einhalten? Klicken Sie auf den Stornierungslink auf Ihrer Terminbestätigung, um den Termin selbst abzusagen.