For security reasons, and in order to comply with social distancing measures at the National Health Fund (Caisse nationale de santé - CNS), it is now possible to make appointments with the various CNS agencies online via MyGuichet.lu.
You can make an appointment online via MyGuichet.lu without using a LuxTrust product.
Please note: some procedures do not require an appointment in an agency but can be done directly and faster on the CNS website.
The insured can also get an answer to their questions:
Anyone who wishes to make an appointment with the CNS:
The appointment can be made for:
If a person does not have the material possibility to make an appointment, they can contact the CNS by phone so that a CNS agent can set up an appointment for them. The appointment confirmation can be sent to that person:
Booking an appointment online is free of charge.
The applicant must make an appointment online using MyGuichet.lu.
Consult the tutorial:
Applicants must specify whether they are insured with the CNS and provide their personal details:
If the applicant is not the insured for whom the appointment is being requested, then the applicant should state:
Please note: if the appointment is made for any person other than the applicant's minor child, the insured must be personally present at the appointment.
After having submitted their application, the applicant must:
Please note: if the request concerns a reimbursement by cheque, the person concerned by the reimbursement must be personally present on the day of the appointment.
Once the request for an appointment has been validated, an appointment confirmation is sent to the applicant.
This document indicates:
The request for an appointment is analysed by a CNS agent. If the request is granted, the applicant receives an appointment confirmation. This confirmation:
The applicant can:
Please note: the appointment confirmation with the QR Code must be brought on the day of the appointment.
Appointments can be cancelled:
To cancel an appointment online, the applicant must indicate:
Consult the tutorial:
Notice to users of the Google Chrome browser version 85: there are currently problems with the electronic signature of MyGuichet.lu forms if you use this browser. Please switch to another browser to complete your online process.
Thank you for your understanding.
Prise de rendez-vous auprès de l'une des agences de la Caisse nationale de santé