Making an appointment with the National Health Fund (CNS) online

For security reasons, and in order to comply with social distancing measures at the National Health Fund (Caisse nationale de santé - CNS), it is now possible to make appointments with the various CNS agencies online via MyGuichet.lu.

You can make an appointment online via MyGuichet.lu without using a LuxTrust product.

Please note: some procedures do not require an appointment in an agency but can be done directly and faster on the CNS website.

The insured can also get an answer to their questions:

  • on the CNS website and in the CNS FAQ; or
  • by phone at (+352) 27 57 1-1, from 8.00 to 16.00; or
  • by email at the following address: cns@secu.lu. You will receive a response within 24 to 48 hours.

Who is concerned

Anyone who wishes to make an appointment with the CNS:

  • a resident or non-resident;
  • who has or does not have a 13-digit national identification number (matricule).

The appointment can be made for:

  • the applicant themselves;
  • another person.

If a person does not have the material possibility to make an appointment, they can contact the CNS by phone so that a CNS agent can set up an appointment for them. The appointment confirmation can be sent to that person:

  • by email; or
  • by post.

 

Costs

Booking an appointment online is free of charge.

How to proceed

Filing an application

The applicant must make an appointment online using MyGuichet.lu.

Consult the tutorial:

Applicants must specify whether they are insured with the CNS and provide their personal details:

  • first and last names;
  • if applicable, their 13-digit Luxembourg identification number (matricule), otherwise, their date and place of birth;
  • email address and phone number;
  • address and country of residence.

If the applicant is not the insured for whom the appointment is being requested, then the applicant should state:

  • the insured's personal details:
    • their first and last name(s);
    • if applicable, their 13-digit Luxembourg identification number (matricule), otherwise, their date and place of birth;
  • their relationship with the insured: spouse, child, parent, guardian;
  • the insured's address if it is different from the applicant's address.

Please note: if the appointment is made for any person other than the applicant's minor child, the insured must be personally present at the appointment.

Choice of agency and appointment

After having submitted their application, the applicant must:

  • state the purpose of the appointment. If the appointment concerns a reimbursement by cheque, the applicant must provide additional information;
  • choose the CNS agency where they wish to make an appointment;
  • indicate whether the application is being made on their behalf, or on behalf of another person. If the application is made for another person, the applicant must indicate:
    • the first and last names of that person;
    • the relationship with the insured;
    • that person's address;
  • choose the date and time of their appointment among the proposed time slots.

Please note: if the request concerns a reimbursement by cheque, the person concerned by the reimbursement must be personally present on the day of the appointment.

The administration's response

Once the request for an appointment has been validated, an appointment confirmation is sent to the applicant.

This document indicates:

  • the applicant's name;
  • the reason of the application;
  • the date, time and location of the appointment;
  • the appointment reference number.

The request for an appointment is analysed by a CNS agent. If the request is granted, the applicant receives an appointment confirmation. This confirmation:

  • includes the date, time and place of the appointment;
  • includes a QR Code that must be presented at the appointment.

The applicant can:

  • either print the document and scan the QR Code using the terminals at the entrance of the CNS agency on the day of the appointment;
  • or scan the QR Code directly on their mobile phone or tablet on the day of the appointment.

Please note: the appointment confirmation with the QR Code must be brought on the day of the appointment.

Cancellation of an appointment

Appointments can be cancelled:

  • either online using MyGuichet.lu;
  • via the link indicated on the appointment confirmation.

To cancel an appointment online, the applicant must indicate:

  • the appointment reference number;
  • their contact details: the national identification number or date and place of birth.

Consult the tutorial:

Forms / Online services

Appointment booking

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Thank you for your understanding.

Prise de rendez-vous auprès de l'une des agences de la Caisse nationale de santé

Les informations qui vous concernent recueillies sur ce formulaire font l’objet d’un traitement par l’administration concernée afin de mener à bien votre demande.

Ces informations sont conservées pour la durée nécessaire par l’administration à la réalisation de la finalité du traitement

Les destinataires de vos données sont les administrations compétentes dans le cadre du traitement de votre demande. Veuillez-vous adresser à l’administration concernée par votre demande pour connaître les destinataires des données figurant sur ce formulaire. Conformément au règlement (UE) 2016/679 relatif à la protection des personnes physiques à l'égard du traitement des données à caractère personnel et à la libre circulation de ces données, vous bénéficiez d’un droit d’accès, de rectification et le cas échéant d’effacement des informations vous concernant. Vous disposez également du droit de retirer votre consentement à tout moment.

En outre et excepté le cas où le traitement de vos données présente un caractère obligatoire, vous pouvez, pour des motifs légitimes, vous y opposer.

Si vous souhaitez exercer ces droits et/ou obtenir communication de vos informations, veuillez-vous adresser à l’administration concernée suivant les coordonnées indiquées dans le formulaire. Vous avez également la possibilité d’introduire une réclamation auprès de la Commission nationale pour la protection des données ayant son siège à 15, boulevard du Jazz L-4370 Belvaux.

En poursuivant votre démarche, vous acceptez que vos données personnelles soient traitées dans le cadre de votre demande.

Who to contact

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