Getting help from SOLVIT Luxembourg to settle disputes with foreign administrations

SOLVIT Luxembourg is part of an informal cooperation network that was set up in 2002. It covers all of the countries in the European Union (EU) plus the three countries of the European Economic Area (EEA), i.e., Norway, Iceland, and Liechtenstein. Its purpose is to facilitate the resolution of problems related to the improper application of EU law by public authorities.

SOLVIT Luxembourg helps private individuals resolve cross-border issues involving an administration of another Member State of the EU or the EEA (social security, taxes, labour law, residence permits, etc.).

SOLVIT Luxembourg is dedicated to finding amicable solutions to problems that are submitted to it.

Who is concerned

Any Luxembourg citizen who has a problem with an administration in another EU or EEA Member State may call upon the services of SOLVIT Luxembourg.

Prerequisites

To be considered for processing through the SOLVIT network, a complaint must satisfy several eligibility requirements:

  • it must be a problem with a cross-border component;
  • it must be related to the improper application of a law pertaining to the EU internal market;
  • the entity that is the subject of the complaint must be a public administration of an EU Member State;
  • an amicable resolution of the problem must still be possible (there must be no pending legal proceeding concerning the dispute).

How to proceed

Submitting a complaint to SOLVIT Luxembourg

Any Luxembourg citizen may submit their complaint:

The complaint must be accompanied by:

  • a summary of the events that are considered in breach of EU Internal Market rules;
  • supporting documents such as letters and disputed administrative decisions.
SOLVIT Luxembourg will check the admissibility of the complaint submitted by the Luxembourg citizen in respect of an administration of another EU or EEA Member State and will forward it, through an electronic database, along with a legal analysis, to the SOLVIT Centre in the country where the problem occurred (the SOLVIT 'lead centre').

Finding a solution

In general, the lead centre will confirm within one week whether it agrees with SOLVIT Luxembourgh's analysis and whether it will accepts the case or not. If the case is approved, the lead centre will undertake to solve the problem within a period of 10 weeks.

The SOLVIT procedure is a separate procedure whose purpose is to resolve disputes amicably. However, if an interested party wishes to reserve the right to pursue legal action in the country in which the disputed decision was issued, in case for example that the solution proposed by SOLVIT is not satisfactory or takes too long, it is important for the applicant to observe the official time limits for taking legal action in the country in question (the legal time limits maybe longer or shorter depending on the State). Indeed, the SOLVENT procedure has no impact on the time limits for taking legal action.

However, if the lead centre is unable to find a solution to the problem or if the proposed solution is unacceptable to the plaintiff, the latter can pursue legal action by lodging a formal appeal under the national rules of the Member State that issued the decision under dispute.

 

Forms / Online services

SOLVIT : formulaire de plainte en ligne

Les informations qui vous concernent recueillies sur ce formulaire font l’objet d’un traitement par l’administration concernée afin de mener à bien votre demande.

Ces informations sont conservées pour la durée nécessaire par l’administration à la réalisation de la finalité du traitement

Les destinataires de vos données sont les administrations compétentes dans le cadre du traitement de votre demande. Veuillez-vous adresser à l’administration concernée par votre demande pour connaître les destinataires des données figurant sur ce formulaire. Conformément au règlement (UE) 2016/679 relatif à la protection des personnes physiques à l'égard du traitement des données à caractère personnel et à la libre circulation de ces données, vous bénéficiez d’un droit d’accès, de rectification et le cas échéant d’effacement des informations vous concernant. Vous disposez également du droit de retirer votre consentement à tout moment.

En outre et excepté le cas où le traitement de vos données présente un caractère obligatoire, vous pouvez, pour des motifs légitimes, vous y opposer.

Si vous souhaitez exercer ces droits et/ou obtenir communication de vos informations, veuillez-vous adresser à l’administration concernée suivant les coordonnées indiquées dans le formulaire. Vous avez également la possibilité d’introduire une réclamation auprès de la Commission nationale pour la protection des données ayant son siège à 15, boulevard du Jazz L-4370 Belvaux.

En poursuivant votre démarche, vous acceptez que vos données personnelles soient traitées dans le cadre de votre demande.

Démarche en ligne

Accéder à la démarche

Who to contact

Double click to activate the map

We are interested in your opinion

How would you rate the content of this page?

Last update