In Luxembourg, it is possible to file a complaint with the police station or the prosecutor's office of your choice.
However, until now, the complainant had to go in person to the police station or commissariat. From now on, it is also possible to file a complaint with the Police online via MyGuichet.lu.
Anyone who is the victim of certain types of theft can file a complaint.
The following are taken into account:
This procedure can only be used for actual events. Any misuse is punishable by law.
The person concerned must file a complaint without delay after having discovered the offence.
The complainant can lodge his complaint online via MyGuichet.lu.
He must indicate whether he files a complaint:
Complainants must provide the following information:
Even if the reports submitted online are received and processed by a special police station, the complainant is requested to communicate a police station of his choice, in the event where the complainant may be requested to go there in person.
Complainants who do not speak one of the 3 administrative languages (Luxembourgish, French, German) can use an interpreter.
It is possible to attach a picture or proof of purchase of the stolen object(s). This will simplify the investigator's task. These documents can be attached to the report at the end of the data entry process.
A copy of the hearing is sent to the complainant electronically by the police officer in charge of the complaint. However, the copy cannot be used as an official certificate for insurance purposes.
After the hearing, the Police draws up an official report. The report will be submitted to the Prosecutor's office who will send a copy of the document to the complainant. Only this document can be submitted to the insurance.
The officer in charge also provides the complainant with a document on the victim's rights.