You can inform the Police online of the loss of one or more personal belongings.
The declaration must be submitted online via MyGuichet.lu.
Who is concerned
Any person who has lost one or more objects may inform the Police.
The lost item cannot be a weapon. Should this be the case, the person concerned must contact the Police via the emergency number 113 or the police station of their choice.
This procedure can only be used for actual events. Any misuse is punishable by law.
In the case of a loss of personal belongings, it is recommended to report the loss as soon as possible.
How to proceed
The person concerned can declare lost objects via MyGuichet.lu.
The following information must be provided:
- personal contact data;
- the circumstances of the loss (place, date);
- the list of lost objects:
- object category (still/video camera, jewellery, ID document, computer equipment, wallet/bill-fold, etc.);
- description of the object (brand, value, etc.).
Even if the reports submitted online are received and processed by a special police station, the complainant is requested to communicate a police station of his choice, in the event where the complainant may be requested to go there in person.
It is possible to attach one or more pictures or a proof of purchase of the lost item(s). This will simplify the investigator's task. These documents can be attached to the report at the end of the data entry process.
At the end of the procedure, the declarant receives an official declaration of loss in electronic format. However, this declaration of loss can not be used as an official certificate for insurance purposes.
Following your declarations, the Police will draw up an official record. The record will be submitted to the Prosecutor's office who will send you a copy of the document. Only this document can be submitted to the insurance.
Forms / Online services
Who to contact
Grand Ducal Police - Cité Policiaire Grand-Duc HenriComplexe A, rue de Trèves
Phone : (+352) 49 97 1Fax : (+352) 49 97 20 99
UPCR - CSA : Processing Centre21a, rue du Chemin de Fer
Phone : (+352) 24401 - 789