Unlinking my MyGuichet.lu account from the mobile app

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Do you want to unlink your MyGuichet.lu account from the mobile application?

Unlinking using the smartphone or tablet:

  1. Open the app.
  2. Before unlocking the mobile application, tap on 'Unlink the device' if shown on the screen. If not, got to the 'Settings' section and tap on 'Unlink the device'.
  3. Confirm by tapping on "Unlink".

It must be noted that your MyGuichet.lu account unlinked via smartphone or tablet must be unlinked individually on each device on which the mobile application is installed.

Unlinking using the computer:

  1. Open your browser and log in to your MyGuichet.lu account using your LuxTrust product or your electronic ID card (eID).
  2. Click the 'Link a device' button at the top of the page.
  3. Click on 'Unlink my device'.
  4. Authenticate yourself once more using your LuxTrust product or electronic identity card (eID).
  5. If you have linked your MyGuichet.lu account with several devices, search the table and select the device from which you want to unlink your account.
  6. Click on 'Delete' to unlink your MyGuichet.lu account.
  7. Confirm by clicking on 'OK'.

You can, at any time, link your MyGuichet.lu account with the mobile application again with only a few clicks.

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