• En raison de travaux de maintenance effectués par notre prestataire LuxTrust, les services MyGuichet.lu risquent de connaître quelques perturbations le 31 mai 2025 entre 09h00 et 18h00. Merci de votre compréhension.
  • Aufgrund von Wartungsarbeiten seitens unseres Dienstleisters LuxTrust kann es am 31. Mai 2025 von 09.00 bis 18.00 Uhr zu Störungen der Dienste auf MyGuichet.lu kommen. Vielen Dank für Ihr Verständnis.
  • Due to maintenance work by our service provider LuxTrust, the services of MyGuichet.lu may be subject to disruptions on 31 Mai 2025 between 09.00 and 18.00. Thank you for your understanding.

Deactivation of the LuxTrust Token

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LuxTrust, MyGuichet.lu's partner for secure connection to its online services, has announced the deactivation of the Token by 31 December 2024. This decision, aimed at further securing online transactions, will affect you if you use a Token to connect to MyGuichet.lu.

As the deactivation date of the Token approaches quickly, we recommend that you consider switching to the alternative offered by LuxTrust, the LuxTrust Mobile application, as soon as possible. This is the digital equivalent of the Token, offering an even higher level of security.

In order to facilitate the transition, LuxTrust:

  • provides a step-by-step tutorial (Pdf, 914 Kb) to help you activate the LuxTrust Mobile application; and
  • offers dedicated support:
    • by telephone at (+352) 24 55 05 50 on working days from 8.00 to 18.00;
    • by email at questions@luxtrust.lu;
    • in person at their premises on working days from 9.00 to 18.00.

You can find answers to the most frequently asked questions on their dedicated webpage.

Did you know? You can also log in to MyGuichet.lu using:

  • your Luxembourgish electronic identity card (eID) and the GouvID application, provided you have activated the electronic certificates;
  • an eIDAS device from another European country.