Reminder: beware of fraudulent emails or text messages sent on behalf of government institutions
Last update
Several phishing attempts are currently underway. For example, fraudulent emails and text messages are sent in the name of Guichet.lu and MyGuichet.lu.
The scammers invent various scenarios in which they generally ask you to react as quickly as possible by claiming false facts. Below are some examples of recent phishing attempts:
Example 1
In the name of MyGuichet.lu, the scammers claim that you need to synchronise your tax account with your bank account in order to obtain your login details.
Example 2
Posing as the Grand Ducal Police, the scammers:
- notify you of a late payment of a fine for a traffic offence; and
- ask you, under threat of additional penalties, to pay the alleged fine online as quickly as possible.
Example 3
Posing as Guichet.lu, the scammers:
- claim that a calculation error has been detected in the computer system; and
- ask you to provide your information as quickly as possible in order to correct the error in your favour.
In this context, we would like to remind you that government institutions will never ask you to enter your personal details via a link sent by email or SMS, nor to make a payment in this way.
To protect yourself as much as possible against phishing attacks in general, please note the following recommendations:
- Do not click on any links, even if you are threatened with additional penalties, access restrictions or promised a refund.
- Be wary of messages that urge you to react quickly.
- Do not give out bank details, personal information or passwords.
In case of doubt, please contact the Guichet.lu Helpdesk on (+352) 247 82 000. If you have elderly people around you, please also inform them about this scam.
