Deactivation of the LuxTrust Token
Last update
LuxTrust, MyGuichet.lu's partner for secure connection to its online services, has announced the deactivation of the Token by 31 December 2024.
This decision, aimed at further securing online transactions, will affect you if you use a Token to connect to MyGuichet.lu.
We recommend that you consider switching to the alternative offered by LuxTrust, the LuxTrust Mobile application, as soon as possible. This is the digital equivalent of the Token, offering an even higher level of security.
LuxTrust provides a step-by-step tutorial (Pdf, 916 Kb) to help you activate the LuxTrust Mobile application. LuxTrust also offers dedicated support by telephone (+352 24 550 550), email (questions@luxtrust.lu) and in person at their offices from Monday to Friday, 8.00 to 18.00.
A dedicated web page provides answers to the most frequently asked questions.
Reminder: You can also connect to MyGuichet.lu with your Luxembourg identity card and the GouvID application, if you have activated your electronic certificates, or with an eIDAS device from another European country.
