Request for receiving the CovidCheck Certificate by post

Vaccinated in Luxembourg: request for a DCC via MyGuichet.lu

Please note

Please note: this procedure only concerns people who have been vaccinated in Luxembourg and who wish to request that a new European vaccination certificate in paper format be sent to them by post.

Anyone who has been vaccinated or tested positive abroad and wants to apply for a European certificate of vaccination or recovery should consult the following explanatory information text and follow the steps described there: 'Applying for a European certificate of vaccination or recovery (DCC: Digital COVID Certificate)'.

The above are 2 distinct online procedures that should not be mistaken for each other. Applications submitted using the wrong procedure cannot be processed.

Vaccinated persons in Luxembourg can submit an online request to receive a new vaccination certificate by post. This vaccination certificate - called "CovidCheck Certificate" in Luxembourg - is an EU Digital COVID Certificate (EU DCC) which :

  • proves that a person has been vaccinated against COVID-19;
  • is valid:
    • in all of the European Union (EU);
    • in Iceland;
    • in Liechtenstein;
    • in Norway;
    • in Switzerland;
  • contains a secure QR code that can be read by the applications in the different participating countries (27 EU Member States, Iceland, Liechtenstein, Norway and Switzerland) in order to check that the certificate is genuine.

The request to receive a CovidCheck Vaccination Certificate by post can be made via MyGuichet.lu.

Who is concerned

Anyone who:

This online application only concerns people who have been vaccinated in Luxembourg and who:

  • do not have a private eSpace on MyGuichet.lu; and
  • wish to request a new European vaccination certificate in paper form (due to loss, destruction, etc.).
Please note

Anyone who has been vaccinated or tested positive abroad and wants to apply for a European certificate of vaccination or recovery should consult the following explanatory information text and follow the steps described there: 'Applying for a European certificate of vaccination or recovery (DCC: Digital COVID Certificate)'.

Prerequisites

The person must have been vaccinated in Luxembourg.

Costs

The issue of a paper version of the CovidCheck Certificate is free of charge.

How to proceed

Filing an application

Anyone who has been vaccinated can request a paper version of their CovidCheck Vaccination Certificate online via a form available on MyGuichet.lu.

The online application can be made without a LuxTrust product or an electronic identity card (eID).

Those who do not have the possibility to apply for their certificate online can contact the Health Helpline on (+352) 247-65533 available Monday to Sunday from 8.00 to 19.00.

When applying online, the vaccinated person must indicate in particular:

  • their first and last names as they appear on their social security card;
  • their 13-digit Luxembourg national identification number (matricule);
  • their e-mail address.

It is important to validate the application online by clicking on "Send".

Applicants receive:

  • a confirmation by e-mail of the request for the certificate after transmission of the request;
  • a paper version of the CovidCheck Certificate of vaccination by post a few days after the request.

Unjustified requests are ignored and no mail will be sent.

CovidCheck.lu

The CovidCheck Vaccination Certificate includes a secure QR code that is used to check the authenticity and validity of the certificate. This QR code can be scanned with:

  • the CovidCheck.lu mobile application made available by the Luxembourg government; and
  • the equivalent applications from the different countries participating in this system:
    • the 27 EU Member States:
    • Iceland;
    • Liechtenstein;
    • Norway;
    • Switzerland.

The CovidCheck.lu mobile app can be downloaded from the Apple App Store and the Google Play Store.

Good to know

Anyone who does not have computer equipment to request their CovidCheck Certificate online or who has questions regarding COVID-19, Large Scale Testing or the vaccination can contact the Health Hotline (Santé) at (+352) 247-65533 from Monday to Sunday between 8.00 and 19.00.

Forms / Online services

Request for receiving the CovidCheck Certificate of vaccination by post

To complete your application, the information about you collected from this form needs to be processed by the public administration concerned.

That information is kept by the administration in question for as long as it is required to achieve the purpose of the processing operation(s).

Your data will be shared with other public administrations that are necessary for the processing of your application. For details on which departments will have access to the data on this form, please contact the public administration you are filing your application with.

Under the terms of Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, you have the right to access, rectify or, where applicable, remove any information relating to you. You are also entitled to withdraw your consent at any time.

Additionally, unless the processing of your personal data is compulsory, you may, with legitimate reasons, oppose the processing of such data.

If you wish to exercise these rights and/or obtain a record of the information held about you, please contact the administration in question using the contact details provided on the form. You are also entitled to file a claim with the National Commission for Data Protection (Commission nationale pour la protection des données), headquartered at 15, boulevard du Jazz L-4370 Belvaux.

By submitting your application, you agree that your personal data may be processed as part of the application process.

Demander l’envoi d’un CovidCheck Certificat de vaccination par voie postale

Les informations qui vous concernent recueillies sur ce formulaire font l’objet d’un traitement par l’administration concernée afin de mener à bien votre demande.

Ces informations sont conservées pour la durée nécessaire par l’administration à la réalisation de la finalité du traitement

Les destinataires de vos données sont les administrations compétentes dans le cadre du traitement de votre demande. Veuillez-vous adresser à l’administration concernée par votre demande pour connaître les destinataires des données figurant sur ce formulaire. Conformément au règlement (UE) 2016/679 relatif à la protection des personnes physiques à l'égard du traitement des données à caractère personnel et à la libre circulation de ces données, vous bénéficiez d’un droit d’accès, de rectification et le cas échéant d’effacement des informations vous concernant. Vous disposez également du droit de retirer votre consentement à tout moment.

En outre et excepté le cas où le traitement de vos données présente un caractère obligatoire, vous pouvez, pour des motifs légitimes, vous y opposer.

Si vous souhaitez exercer ces droits et/ou obtenir communication de vos informations, veuillez-vous adresser à l’administration concernée suivant les coordonnées indiquées dans le formulaire. Vous avez également la possibilité d’introduire une réclamation auprès de la Commission nationale pour la protection des données ayant son siège à 15, boulevard du Jazz L-4370 Belvaux.

En poursuivant votre démarche, vous acceptez que vos données personnelles soient traitées dans le cadre de votre demande.

Die Zusendung eines CovidCheck-Impfzertifikats per Post beantragen

Ihre in diesem Formular erfassten personenbezogenen Informationen werden von der zuständigen Verwaltungsbehörde verarbeitet, um Ihren Antrag erfolgreich abzuschließen.

Diese Informationen werden von der Behörde für den zur Verarbeitung erforderlichen Zeitraum gespeichert.

Die Empfänger Ihrer Daten sind die im Rahmen Ihres Antrags zuständigen Verwaltungsbehörden. Um die Empfänger der in diesem Formular erfassten Daten zu erfahren, wenden Sie sich bitte an die für Ihren Antrag zuständige Behörde.

Gemäß der Verordnung (EU) 2016/679 zum Schutz natürlicher Personen bei der Verarbeitung personenbezogener Daten und zum freien Datenverkehr haben Sie das Recht auf Zugang, Berichtigung und gegebenenfalls Löschung Ihrer personenbezogenen Informationen. Sie haben zudem das Recht, Ihre erteilte Einwilligung jederzeit zu widerrufen.

Weiterhin können Sie, außer in Fällen, in denen die Verarbeitung Ihrer Daten verpflichtend ist, Widerspruch einlegen, wenn dieser rechtmäßig begründet ist.

Wenn Sie diese Rechte ausüben und/oder Einsicht in Ihre Informationen nehmen möchten, können Sie sich unter den im Formular angegebenen Kontaktdaten an die zuständige Verwaltungsbehörde wenden. Sie haben außerdem die Möglichkeit, bei der Nationalen Kommission für den Datenschutz Beschwerde einzulegen (Commission nationale pour la protection des données, 15, boulevard du Jazz L-4370 Belvaux).

Wenn Sie Ihren Vorgang fortsetzen, akzeptieren Sie damit, dass Ihre personenbezogenen Daten im Rahmen Ihres Antrags verarbeitet werden.

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