• Notre prestataire de services LuxTrust annonce une maintenance le samedi 19 avril de 22h00 à 23h59. Pendant cette période il ne sera pas possible de se connecter aux services publics comme MyGuichet.lu ou eCDF ni de signer électroniquement à l’aide d’un produit LuxTrust. Une connexion et signature avec GouvID reste cependant possible. Par ailleurs, l’utilisation de l’app MyGuichet.lu pour des démarches sans signature reste fonctionnelle, à condition que l’app est couplée avec l’espace personnel de l’utilisateur. 
  • Unser Dienstleister LuxTrust kündigt für Samstag, den 19. April, von 22:00 bis 23:59 Uhr Wartungsarbeiten an. Während dieses Zeitraums ist es nicht möglich, sich bei öffentlichen Diensten wie MyGuichet.lu oder eCDF einzuloggen oder mit einem LuxTrust-Produkt elektronisch zu unterschreiben. Das Einloggen und Unterschreiben mit GouvID bleiben jedoch möglich. Zudem ist die Nutzung der App MyGuichet.lu für Vorgänge ohne Unterschrift weiterhin gewährleistet, sofern die App mit dem persönlichen Bereich des Nutzers gekoppelt ist.
  • Our service provider LuxTrust has announced maintenance work on Saturday 19 April from 22.00 to 23.59. During this period, it will not be possible to log in to public services such as MyGuichet.lu or eCDF, or to sign electronically using a LuxTrust product. However, it is still possible to log in and sign with GouvID. Furthermore, the MyGuichet.lu mobile app can still be used for procedures that do not require a signature, provided that the app is linked to the user's private eSpace.

Paying by direct debit

Last update

Direct debit (or automatic debiting) allows to automatically pay invoices that are repetitive in character. The holder of a bank account (debtor) authorises in writing that a creditor may withdraw any amount due from the debtor's account.

In principle, the due dates or amount of a direct debit are not fixed. This means of payment lends itself to modern processing methods, particularly electronic processing.

Objective: it is used to settle (pay) any type of invoice of a repetitive nature for which the amount may vary (telephone, electricity, gas, water bills, etc.).

Who is concerned

Available to the self-employed and any type of business, payment by direct debit applies in the following cases:

  • initial set-up (electricity, water, gas, telephone, etc.);
  • change of office, telephone, electricity suppliers, etc.

Prerequisites

  • both the business authorising the direct debit and the beneficiary must have a bank account;
  • the creditor can only initiate a payment (request payment) if it has a direct debit mandate duly signed by the debtor;
  • SEPA direct debits require the mandatory use of an IBAN (International Bank Account Number) and BIC (Bank Identifier Code) to identify the debtor’s account;
  • the debtor’s bank account must have sufficient funds or have a sufficient credit line for the payment to be made when requested.

How to proceed

Application

Duration

The direct debit is valid until cancelled by the debtor or creditor.

Cancellation/objection

  • cancellation of the direct debit: at any time in writing;
  • objection to a deduction made: possible to oppose a payment.

Payment time frames

The time required to set up a direct debit and the payment time frame vary depending on the bank.

Advantages, disadvantages and risks

Advantages

  • automatic (no intervention required for this means of payment);
  • no need to check whether invoices have been paid or not (subsequent checks can still be carried out);
  • transfer considered to be irrevocable as soon as the ordering customer’s account has been debited, so the debtor cannot undo the transaction;
  • a small discount may be obtained from suppliers since this type of payment generally ensures quick payment.

Disadvantages

  • it is not possible to check the accuracy of the amount which will be debited from one’s account;
  • the terms of payment given to debtors is greatly reduced, since the payment request is generally made a few days after the invoice is drawn up;
  • the direct debit authorisation alone does not confer ownership of the amount in question; the debtor’s account must still have sufficient funds when payment is requested.

Risks

The debtor's account could be debited by an excessive amount and invoices may be disputed.

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