Connecting using a LuxTrust product

To connect to MyGuichet.lu with a LuxTrust product, you must:

Step 1 – Register on MyGuichet.lu using a new LuxTrust product

You do not need a specific LuxTrust product for MyGuichet.lu. If you already have a Token for your online banking, for example, you can also use it to connect to MyGuichet.lu.

AttentionPlease note: if you have a chip-based LuxTrust product (SmartCard or Signing Stick), you must first download and install the LuxTrust middleware  before you can begin the registration process.

When you use your LuxTrust product for the first time to log on to MyGuichet.lu, the LuxTrust product must first be registered as the product used to log on. To do so:

  1. go to MyGuichet.lu; and
  2. click on "Log on to MyGuichet.lu".

Further information on connecting using a LuxTrust product is available on the LuxTrust website. If you have any other questions about using your LuxTrust product, you can also consult their support page.

Once connected to the Luxembourg government's authentication portal (eAccess), fill in the following information:

  1. your first and last names; and
  2. your email address (if you have not already provided it when ordering the LuxTrust product); and
  3. your 13-digit Luxembourg national identification number (matricule).

Then click on the "Register" button.

An automatic email (from usermanagement@security.public.lu) is sent to the address you provided when you registered your LuxTrust product.

This email contains a registration confirmation link that is valid for 72 hours.

Step 2 – Confirm your registration

After clicking on the link, you will be redirected to the page "Last step to register in the application". To finalise your registration:

  1. accept the general terms and conditions; and
  2. click on the "Register" button.

The registration of your LuxTrust product for use on MyGuichet.lu is now complete.

You will also receive a letter by post confirming your registration with a government Internet application. It will be sent to the address you provided when ordering your LuxTrust product.

Step 3 – Connecting using a LuxTrust product

To connect to MyGuichet.lu with a LuxTrust product that has already been registered:

  1. go to MyGuichet.lu; and
  2. click on "Log on to MyGuichet.lu"; and
  3. select the "Connection using a LuxTrust product or eID card" authentication mode"; and
  4. select the LuxTrust product you have registered.

Further information on connecting using a LuxTrust product is available on the LuxTrust website. If you have any other questions about using your LuxTrust product, you can also consult their support page.

After logging in, you can create your private or business eSpace.

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